Customer Service Representative
Resume:
Jacqueline D Keleher
Houston, TX 77074
******.*******@*****.***
713-***-**** hm 832-***-**** cell
I have several years of experience and progressive accomplishments in all aspects of customer service including managing a customer service department, order taking, restocking issues, vendor purchasing issues, and warehouse issues.
Accomplishments
General Dynamics Information Technology September 2013 – April 2014
5959 Corporate Drive, Houston, TX 77036
Customer Service Representative for Health Insurance Marketplace
Responds to inquiries received through phone calls with customers and prospects about the company or customers products or services by following standard scripts and procedures.
Uses a computer system to track questions and answers as well as enter orders.
Escalates more complex questions to more experienced Specialists
Participates in special projects as required
Chosen to be part of a special team that entered PDF applications into the NGD system
Selected by my Supervisor to Mentor a group of newly hired CSR's in our first "Nesting" project.
Allied Trade Group April 2007 – December 2008
Customer Service Representative
Received and processed internet as well as phone orders and inquiries for Allied Trade Group Inc.(ATG), a parent company of Lighting Universe, Fixture Universe, Floors and Surfaces, Knobs and Hardware, and Decor Universe that offers customers access to over 1,200,000 products from more than 500 manufacturers.
Utilized product knowledge to assist customers in their buying decisions.
Interacted and worked with company vendors to insure availability and timeliness of customer orders including processing of purchase orders and verifying shipments.
Celebrate Express November 2005- April 2007
Customer Service Representative
Received and processed both internet as well as phone orders and inquiries for Celebrate Express as the leading catalog and online retailer of party supplies and costumes.
Responsible for the timely and accurate data entry into the customer service system.
Assisted customers by answering questions and making appropriate product selections.
Spectra Source Corporation 1996 - October 2005
Managed the customer service department for Spectra Source and to provide the highest quality of Building products and services to residential and commercial clients
Established relationships with homebuilder supervisors and installers to insure customer satisfaction.
Assisted in the scheduling, routing, and dispatching of installation orders.
Coordinated with purchasing to insure proper inventory levels.
Worked with IT department on improvement of customer service procedures and reporting.
Education: High school graduate with some college
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