Manager Management

Venkat Kanukollu

**** ******* *** ****, **** ***, Markham, ON L3R5J1

PH#: 647-***-****, E-mail: ***************@*****.***

PROFILE

Technical Project / Service Delivery Manager with 13+ years of experience in managing complex, high visibility, strategic and enterprise wide - customer facing IT Infrastructure projects for fortune 500 firms across multiple industries having spent last 5+ years in Consulting, working for Microsoft Consulting Services.

QUALIFICATION SUMMARY

Energetic leader with in-depth knowledge of IT Infrastructure operational services, project management methodologies and proven ability to build exceptional teams, lead projects from inception to deployment.

Outstanding communication, issue resolution and resource balancing skills with the ability to work under minimal supervision, support and execute within timeline and budget

Successfully lead and managed multiple / simultaneous project(s) & teams

IT Infrastructure Services, Support, Technical & Service Delivery Management, IT Consulting, Presales, and People & Project Management along with Solution Architecture. High level proficiency in SDLC – project life cycle methodologies, Data flow analysis and reporting to senior management.

Extensive experience in design & deployments, Service Delivery & client management for Microsoft’s major clients on Infrastructure projects.

Certified in ITIL V3.0, Microsoft Azure Infrastructure solutions, MCITP, MCTS in Windows Desktop & Servers and System center technologies.

Specializes into Microsoft’s System Center 2012 suite of products (Configuration Manager, Operations Manager), Hybrid / Private cloud implementations, Windows Server 2012/2008, SMS 2003 /SCCM 2007 / 2012, MOM 2005 / SCOM 2007 R2 / SCOM 2012, Virtualization through Hyper V, SCVMM 2008 R2 / SCVMM 2012, VM Ware 5.1, Application virtualization 4.6 / 5.0 and Application sequencing.

Canadian work experience since 2012 having worked with one of Canada’s Top 5 banks & Deloitte Consulting in Toronto, Oil & Gas major in Calgary & Caterpillar customer in Vancouver.

Sample client Organizations Served: CIBC, Deloitte Canada, Finning Canada, Government of Saskatchewan, Bombardier, Suncor Energy, Swinburne University Australia, DHS Australia, TELSTRA Australia, Boston Medical Center, Daimler Germany, Ely Lily, Pepsi Co, Microsoft, UBS AG, TNS, DELL

CONSULTING SUMMARY

Extensive consulting experience working onsite with senior client executives ( CxO level executives) in CANADA, USA and AUSTRALIA

Demonstrated deep knowledge of the current trends shaping in the industry with thought leadership

oFocusing on IT Infrastructure technologies.

Lead Consulting assignments to identify gaps, make business case for process improvements, develop roadmap for successful project delivery and execution, implement best practices for effective and efficient project management, monitor and measure process effectiveness

DELIVERY / PROJECT MANAGEMENT SUMMARY

Experience in customer facing roles, managing client relationships, personnel, projects and financials

Lead, motivate, coach and work with highly skilled and globally distributed teams and delivering critical projects

Strong management and client facing skills

Requirements Gathering, Risk and benefit analysis

Managing delivery teams from onsite and offshore

Negotiation on scope, managing expectations between clients, offshore and onsite teams

Defining and delivering projects as per process and agreed scope

Manage enterprise customer engagements and driving projects towards successful execution

Stakeholder management and communications, engaging with business, solution, development and support teams, working with vendors and alliance partners

Presentations on Project Kick off meetings, Workshops on Project Progress and Application Quality

Drive meetings to discuss requirements on solution design, business Objectives, Review scenarios on Triage and resolve blockers

EMPLOYMENT HISTORY

Microsoft Corporation – June 2010 to August 2015 (Fulltime)

Consultant / Technical Delivery Manager

Project & Technical Delivery management across geographic regions, Infrastructure consulting on the field working onsite with global clients & enterprises

Lead and manage large infrastructure projects and offshore delivery teams from client locations

Lead technical teams, managed offshore delivery teams from onsite on large scale design and deployment projects on Infrastructure migration of Microsoft’s System Center products.

Responsible for end to end delivery, co-ordination & Migration of infrastructure and implemented solutions across business groups.

Experience in different industry verticals (BFS, Oil & Gas, Public sector, Education, Health care, Automobile, Mining & FMCG domains)

Extensive hiring and interviewing experience

Experience in Windows 2003 Server End of life / Enterprise Modernization & migration engagements

Plan, Design, deployment & Implementation of Microsoft products

Planning, Design, Implementation & successful closure of System Center projects and migrations from SMS 2003 / SCCM 2007, SCOM 2007 R2 Infrastructure to System Center 2012.

Experience on Microsoft’s Private cloud implementation of Microsoft System Center2012 Products to enterprise customers

Experience on driving end to end presales deals towards successful executions

In-depth technical demonstration of Microsoft Products to customers and partners

Recommend and Implement Best practices for operations management using Industry standards like MOF for Microsoft products

Handled projects / POC for Migration and upgradation on Microsoft Products.

Plan & migrate current version of System center suite of products ( SCCM/SCOM 2007 to SCCM/ SCOM 2012) to latest releases in the market

PROJECT(S) SUMMARY

SCCM & SCOM 2012 R2 Infrastructure Optimization for Boston Medical Center @ Boston

Responsibilities: Managed offshore delivery team from onsite to optimize existing infrastructure and

Support customer during Implementation, provide guidance to build a parallel Infrastructure @ Boston

Medical Center. Gather technical requirements from customer and transform them into business case,

guide customer teams during build and operate phases of SCCM 2012 & SCOM

2012 environment.

Windows 7 Deployment for GoS Canada (Government of Saskatchewan)

Responsibilities: Lead and Coordinate with customer to gather machine inventory (Ex: HW, configuration,

SW, connectivity, Reporting status in SCCM 2012)

Schedule meetings with Application owners to plan BU / department specific Application deployment to

End users' workstations (BU specific Apps that are required on top of the default image)

Scheduling deployments on a daily / weekly / monthly basis

Daily / Weekly checkpoint and status meetings with technical and business teams

Work with Depot leads to ensure that the end users have been identified and notified well in advance

about data backups prior to deployments

Bare metal ZTE deployments using SCCM 2007 and 2012 (PxE based)

LTE deployments using DVD / USB media

Coordinate with Depot leads on workstation scheduling, machine readiness for deployment, ensure that

machines were organized into appropriate racks prior to deployments and have necessary

network connectivity to receive PxE based deployments

Reporting status of successful deployments and review results of deployment failures on machines, per

site / locations in the province.

Based on RCA results (from failed machines / SCCM logs), work with technical teams and Depot leads to

fix the issues and re schedule the machines for deployment as and when they are ready.

WINDOWS 7 Application Readiness for CIBC Canada @ Toronto

Lead a Windows 7 deployment & application Readiness (Infrastructure) engagement at CIBC in Toronto, Canada.

Responsibilities: Managed offshore delivery teams from onsite to plan, schedule, implement and deliver Windows 7 deployment, Virtualization / Sequencing of bank’s legacy applications using App-V 5.0 SP1, IE 11 Web Application Assessment, testing & remediation, Packaging applications using Admin Studio 11.5 SP2. Deploy and certify packaged and sequenced applications through SCCM 2012 SP1 on Windows 7 SP1.

SCOM 2007 R2 to 2012 SP1 Migration for Deloitte Canada @ Toronto

Lead a migration of System Center Operations Manager 2007 R2 to 2012 SP1 for a Financial & Consulting customer in Toronto, Canada.

Responsibilities: Envisioning, Planning, Deployment, Migration and stabilization of SCOM 2012 SP1 infrastructure. Migrated custom Management packs from SCOM 2007 R2 to SCOM 2012.

SCOM 2012 SP1 Design and Deployment for Finning Canada @ Vancouver

Responsibilities: SCOM 2012 SP1 design and Deployment for world’s largest Caterpillar equipment customer in Vancouver, Canada. Envisioning, Planning, Deployment and stabilization of SCOM 2012 SP1 infrastructure.

WINDOWS 7 Migration for Suncor, Calgary, Canada

Lead an offshore delivery team from customer location on a Windows XP to Windows 7 migration for one of the major Oil & Gas customer in Calgary, Canada.

Responsibilities: Project management, act as single point of contact between client and offshore delivery team, managing delivery teams from onsite at client location to deploy Windows 7 and test compatibility and virtualization of applications using App-V 4.6 SP1, Packaging applications using Admin Studio 11.5 SP1. Deploying packaged and sequenced applications through SCCM 2012 SP1.

SCCM 2007 SP2 with R3 Implementation in Australia @ Swinburne University, Melbourne

Responsibilities: Deployment and Implementation of SCCM 2007 SP2 with R3 implementation for a University in Australia. Instrumental in planning, implementation, documentation and testing of SCCM 2007 infrastructure with a DR and High Availability scenario.

Migration of Private Cloud Infrastructure Virtualization from SCVMM 2008 to SCVMM 2012 @ Pepsi USA

Responsibilities: Evaluation, discovery, assessment and migration of SCVMM 2008 R2 infrastructure to SCVMM 2012 involving an 8 node cluster interface for a major US FMCG and retail chain. This involved the migration of virtual machine infrastructure on Hyper V with SCVMM 2008 R2 on a 8 node cluster comprising failover clustering, High availability scenarios with Live migration features to SCVMM 2012.

SCOM 2007 R2 Implementation @ DHS, Canberra, Australia

Responsibilities: Evaluation, deployment and document the` process of SCOM 2007 R2 infrastructure for Australian Government. This involved the deployment of SCOM 2007 R2 Management groups, RMS servers, Reporting Infrastructure, Audit Collection services infrastructure. Created process / release documentation

Hyper V Infrastructure Design and Implementation @ Telco, Melbourne, Australia

Responsibilities: Evaluation, design, and deployment of SCVMM 2008 R2 infrastructure on a 4 node cluster interface for an Australian Telecom major. This involved the deployment of Hyper V with SCVMM 2008 R2 on a 4 node cluster comprising of failover clustering, high availability scenarios with live migration features within the infrastructure. Created Design guides, Configuration documentation and implementation documents.

Lead Systems Engineer - UBS Dec 2006 to Dec 2009

Associate Systems Manager - Cognizant Technology Solutions Jan 2010 to June 2010

(Fulltime)

Technical & Delivery management

Lead and manage major infrastructure migrations, upgrades & rollouts for Investment Bank, Wealth Management businesses in UK, US and for Retail Banking in Switzerland

Vendor Management to negotiate and procure Server and desktop hardware (Ex: Dell, IBM, HP)

Work with Technical Account Managers and Account Executives from Software Vendors (Ex: Microsoft, Citrix and VMware).

Manage Annual training plans & services offered as part of the contract and build a Service delivery plan for proactive and reactive services

Responsible for end to end delivery, co-ordination & Migration of infrastructure, Implementation and Post implementation support for all business groups.

Experience in hiring candidates for various business groups in the bank

Managing Service Delivery stakeholders from all BUs within Investment Banking & Wealth Management divisions ( Ex: Application owners, Project Managers, SDMs and Technical leads)

PROJECT(S) SUMMARY

Application Virtualization 4.6 Integration with SCCM 2007 R2, UBS, London, UK

Responsibilities: Lead a project on integrating Application Virtualization (App V 4.6) into SCCM 2007 R2, sequencing and deploying virtual packages to user machines.

Drive business group discussions with application owners on sequencing the appropriate applications in the pilot and deploy the virtualized packages through SCCM 2007 R2.

SMS 2003 to SCCM 2007 SP2 Migration @ UBS, London, UK

Responsibilities: Lead and Implemented an Upgrade from SCCM 2007 SP1 with R2 sites to SCCM 2007 SP2 infrastructure. This involved all the primary, secondary sites and the clients to the latest SP level in the infrastructure. Created process / release documentation

SMS/SCCM Primary & Secondary Site Hardware Migration, @ UBS, London, UK

Responsibilities: Design & implementation of hardware migration of SMS & SCCM Primary & Secondary sites’ from existing hardware to HP DL 585 servers. Created a process / release document for the complete process.

Operating System Deployment (OSD) of Vista, Windows XP & Windows 7 with SCCM 2007, @ UBS, London, UK

Responsibilities: Evaluation, design and implementation of OSD in SCCM 2007. This project was aimed at deploying Vista & XP to 10,000+ desktops on to specific business users’ desktops in an Investment Bank through SCCM 2007. Customized a vanilla image with all the business applications, captured the image and deployed onto users workstations. Created an Implementation guide with step by step process and released the guide towards Production for implementation.

SUPPORT ENGINEER@ MICROSOFT CORPORATION - MAY 2005 TO NOVEMBER 2006

IT Analyst @ TNS Global - aug 2004 to may 2005 – it Analyst

dell international services - JUN 2003 to AUG 2004 – Sr. associate

EDUCATION

Master of Science (M.Sc) in Computer Science

Bachelor of Science (B.Sc) in Computer Science

CERTIFICATIONS

Microsoft Certified Specialist in Implementing Microsoft Azure Infrastructure Solutions

Microsoft Certified Technology Specialist, System Center Configuration Manager 2007, Configuration

Microsoft Certified Technology Specialist, System Center Operations Manager 2007, Configuration

Microsoft Deployment Toolkit 2008, Desktop Deployment

Microsoft Certified Technology Specialist in Windows Server 2008 R2, Desktop Virtualization

Microsoft Certified Technology Specialist in Windows Server 2008 R2, Server Virtualization

Microsoft Certified Technology Specialist in Windows 7 and Office 2010, Deployment

Microsoft Certified Professional, Systems Management Server 2003

ITIL V 3.0 Certified

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