Customer Service Representative
Resume:
Jasmin West
Pearland, Tx *****
OBJECTIVE
To obtain a position in a growing company where I can apply my leadership and customer service skills to gain experience in the field that I am passionate about.
SUMMARY
Eight years experience working in pharmacy and customer service Customer Service Representative Lead, 1 year
Maintains focus and high productivity standards process 60+ Rxs per day and maintain under 2% error rate as per job expectations Ability to navigate through 5 systems while answering 60 calls/day Handles all customer concerns in a proactive, positive manner with highly effective customer service that promotes recurring business Prioritizes tasks and projects efficiently ability to maneuver between call center, processing, filing and register as needed Demonstrates ownership, accountability, and initiative Willingly shares knowledge with others to build a positive and productive team atmosphere
SKILLS
Type 50 words per minute
Knowledgeable in Windows and
Macintosh systems including
programs: Pk Compounder Rx
Software, LifeFile, PharmAssist,
PPC, and Microsoft Office
Prescription processing
Pharmaceutical calculations
Insurance claim processing
Medical and Pharmaceutical
terminology
Cardinal drug ordering
EXPERIENCE
Customer Service Representative Lead
University Compounding Pharmacy
San Diego, CA 2009 to 2015
Correct processing errors and coach team of 30 CSRs on protocols Assist call center with problem solving and handling escalated calls Provide customer service over the phone and at front counter by taking prescription refill orders, and answering questions Process prescriptions received by phone, fax, walk in & E Script Communicate with doctors and insurances by phone and fax Assist front counter with prescription filing and prescription pick up Bill insurance companies and inform patients of coverage and copays Perform all register transactions including cash, credit card & check EDUCATION
United Education Institute
San Diego, CA
CA Pharmacy Technician License
Helix Charter High School
La Mesa, CA
High School Diploma
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