CompTia Network+, Windows Server 2008 Active Directory

Michael Otano

**** **** ******** **** #*** • Las Vegas, NV 89147 • ***********@*****.*** • 702-***-****

Professional Summary

Energetic, focused, detail-oriented individual with a reputation for team leadership and pitching in to help colleagues while accomplishing assigned tasks. Continuous improvement mindset to create the most effective and timely solutions to meet customer needs. Strong people skills with the ability to communicate at all levels of an organization using a professional yet friendly style.

Accomplishments

Received formal recognition for consistent customer service, following procedures as a team player and trainer

Promoted to key holder management after 1 year of service

Identified and corrected process deficiencies based on staff shortage and customer expectations, creating a process to ensure staff accountabilities were balanced to meet customer expectations

Technical Skills/Qualifications

CompTIA Network+ Certification

Microsoft Windows Server 2008 Active Directory Configuring Certification

Understanding of diagnostic procedures and troubleshooting techniques for networks using various command line tools such as, ipconfig, ping, tracert, nslookup and interpret the output

Understanding of network protocols such as, TCP/IP, DHCP, DNS

Understand the OSI layer and the network components that operate within that such as Hubs, switches, routers

Work History

Norm’s Eggs Café Las Vegas, NV 12/2013 to 07/2014

Cook

Mary Barstas, LLC Las Vegas, NV 07/2011 to 11/2012

Security Guard

Little Darling’s Las Vegas, NV 06/2008 to 03/2010

Doorman

Applebee’s Las Vegas, NV 01/2006 to 06/2008

Server/Keyholder Manager

Education

Asher College Las Vegas, NV

Computer and Network Technology Associate Degree Program expected graduation 05/2016

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