Customer Service Medical Assistant

Jamie Emmell

** **** ** *****: 803-***-****

Wedgefield, South Carolina 29168 Email: ***********@*****.***

Administrative Assistant

Customer Service Administrative

Dedicated, self-driven, and highly skilled Administrative Assistant with ten years of Customer Service experience.

Areas of Expertise

Administrative

OSHA and HIPAA Compliance

Customer Service

Phlebotomy

Microsoft Word

Medical Billing/Coding

Patient Relations

EKG

Medical Assistant

Cashier

Pharmacology

Professional Experience

Patient Coaching/Health Screening Aduro Life Delaware 01/14-Present

Patient Relations and Customer Service

Proficient in Medical Assistant, Medical Office Procedures, Pharmacology, Medical Billing/Coding, Anatomy and Physiology, and Medical Terminology

Perform Venipuncture and Capillary puncture

OSHA and HIPAA Compliance Training

Coaching patients and takes vital signs

Utilize laboratory techniques to perform routine tests (Urinalysis, Hematology, Chemistry, Immunology, and Microbiology)

Finger sticks and venipuncture for bio-metric health screens

Receptionist Diagnostic Imaging Wilmington, DE 04/15 – 07/15

Managed patient files, patient charting and medical records, keyboarding in MS Word

Answered incoming patient and physician referral calls, scheduled and managed appointments

Checked patients in/out

Patient Relations and Customer Service

Proficient in Medical Assistant, Medical Office Procedures, Pharmacology, Medical Billing/Coding, Anatomy and Physiology, and Medical Terminology

Perform Venipuncture and Capillary puncture

OSHA and HIPAA Compliance Training

Coaching patients and takes vital signs

Utilize laboratory techniques to perform routine tests (Urinalysis, Hematology, Chemistry, Immunology, and Microbiology)

Finger sticks and venipuncture for bio-metric health screens

Customer Service/Returns/Cashier Lowe's Home Improvement Bear, DE 03/07 – 03/15

Processed cash, credit cards, and gift cards sales

Processed returns, credit cards, and store credits

Processed credit card applications and payments

Organized opening of store

Reset and stocked shelves by plan-o-gram

Cashier/Cutting Counter Jo-Ann Fabrics Newark, DE 10/05 – 03/07

Escorted customers to product locations

Processed customer transactions in an efficient and friendly manner at the cash register

At the cutting counter helped customers compute fabric measurements

Operated the hand held unit and used the Take-a-Ticket customer system

Measured and cut fabric in accordance with customer requirements

Education & Training

Certified Medical Assistant/Phlebotomy/EKG 10/11 – 07/12

Dawn Career Institute

High School Diploma

William Penn High school

Training:

OSHA and HIPAA Compliance Training

Completed a 720-hour training program nationally accredited Medical Assistant Program including courses in Medical Office Procedures, Pharmacology, Medical Billing/Coding Procedures, Anatomy and Physiology, and Medical Terminology

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