Eboni K. Butler
**** ******** ****** #***, *** Vegas, NV, 89123
*********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile
Over 13 years’ successful experience in customer service, more than 8 years experience in inbound call center setting. Recognized strengths in account maintenance, data entry, order entry processes, problem-solving and trouble-shooting.
Professional phone etiquette, delightful call tone, aware of pitch, tone and speed concerning the flow of call.
Excellent working knowledge using internet /intranet navigation systems such as IE 6-11, Mozilla Firefox, and computer software applications such as Adobe Photo shop, Microsoft Access, Microsoft Excel, and Microsoft Word. Experienced in technical support/troubleshooting.
Synopsis of Achievements
Consistently maintains successful customer service performance reviews of 90% or above on monthly reviews and customer satisfaction surveys.
Increased typing speeds from 40 wpm with 91% accuracy to 48-50 wpm, with 98% accuracy, and increased data entry, 10-key and alpha numeric scores from 17,000 to 19,000 kph.
Gained experience working well with helping others with concerns that are faced by everyday consumers.
Employment
UPS Teleservices, Las Vegas, NV (via Randstad Staffing Agency)
-2013
Help Desk/ Technical Support
Maintain confidentiality and integrity of UPS service and standards as a front line representative of customer service/technical support.
Demonstrate and perform technical support duties including troubleshooting UPS.com website, electronic billing applications, and equipment/supply orders.
Maintain quality of performance and adherence to guidelines and schedules of the External Customer Technical Support Department..
American International Group/United Garanty, Las Vegas, NV (via Randstad Staffing Agency)
2013-2013
Loan Processing Specialist
Representing the leading providers of life and mortgage insurance and retirement services within the United States while maintaining the integrity and compliance of the organization.
Providing assistance to mortgage lenders and underwriters to produce approvals for mortgage applications and loans.
Assistance with providing underwriting and mortgage insurance for lenders in the event of homeowner defaults of mortgage loans.
Life Extension Foundation, Las Vegas, NV
2008 – 2011
Member Care Representative
Represent the essence of the global authority on health, wellness and nutrition, as well as a provider of scientific information on anti-aging therapies.
Support members of the foundation with product information, primarily completing order entry processes to generate sales revenue at an average ticket of $160- $185 via intranet systems, knowledge of various MOP’s, and providing shipping and tracking information via UPS for current and previous orders.
Delivered exceptional customer service while multitasking and completing all agent roles in different departments including Member Care, Wholesale, and Subject Matter Experts.
Education
ITT Technical Institute, Las Vegas, NV
Computer Networking Systems/Information Technology
Antelope Valley High School, Lancaster, NV
General Education- High School Diploma
G.P.A.- 3.72
2008-2010
1997-1998
References Furnished Upon Request