Customer Service Manager
Resume:
Houston, TX *****
e-mail: *************@*****.***
Courtney A. Kirkland
Objective: To obtain a position in a professional business setting.
Education: 1997 – 2001 St. Pius X High School Houston, TX Graduated Class of 2001
2001-2002 North Harris Montgomery College Houston, TX
Working towards a degree in Kinesiology/Sports Medicine
2004 – 2005 National Institute for Technology Houston TX
Working towards certification as a Medical Assistant
Work Experience:
September 2015 to Present Spectrum Association Management Houston TX
Site Manager:
Duties Included: driving associations to check for violations that the homeowners association has set in place, submit request for improvements.
January 2015 to Present Henk Construction Houston TX
Office Manager:
Duties Included: setting up interviews for employees, answering emails from customers about the company, setting up jobs for worker, buying supplies for the company.
October 2013 to July 2015 Corestaff Houston TX
Absence Management Support Team/Payroll:
Duties Included: auditing vacation, holiday balances. Review paychecks. Payroll auditor. Entering pay into system, maintaining the Payroll Request Box
November 2006 to October 2013 Dillards (770) Woodlands TX
Sales Associate:
Duties Include: Retail Sales – Children’s Shoes, Customer Service, Inventory Control
May 2005 to December 2005 Baylor College of Medicine Houston TX
Medical Assistant
Duties Included: Front Office and Back Office, Patients Vitals, Filling out lab forms, Calling in prescriptions
April 2005 to May 2005 Texas Children’s Hospital Houston TX
Externship -Partnership with National Institute of Technology. (160 hours working at a medical facility)
Assigned Primary Care Clinic & Multispeciality Clinic – Supervised by Joseph Nwobodo, CRTT, Manager
Children aged 0 – 18+ with multiple disease processes
Duties Included:
Appointment Scheduling Insurance Coding
Height/Weight Temperature, Blood Pressure, Respiratory Rate
June 2004 to February 2005 Northwest YMCA Houston, TX
Counselor – Summer Camp and After School Programs
Supervised children
Activities Counselor
Educational support
2302 Cheshire Ln
Houston, TX 77018
Phone 832/228-0295
e-mail: *************@*****.***
Courtney A. Kirkland
June 2003 to February 2004 Shell Oil Products US Houston, TX
Tax Clerk
General Office Duties
Records Management
Sorting of departmental mail
Data research for State and Federal Reports
March 2000 to March 2003 Kroger Houston, TX
Cashier/Customer Service Clerk
Assisted Customer Service Manager with duties that included:
Customer Service – issue resolution for customers
Supervising of other cashiers
Skills: Microsoft Word, Microsoft Excel, Microsoft Access, Ten Key, SAP, Citrix, Insight. Type 60wpm, Orcale
Community:
(2005) Medical Triage Volunteer - HP Houston Marathon
Volunteer – church office – receptionist, light secretarial duties
References: Available if requested.
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