Management Service Representative

Location:

Posted:

November 05, 2015

Kevin A. Norville

309-***-**** ***********@*****.***

Experience: Senior Analyst, Claims Prevention

March, 2014- Present/ FedEx Freight, East Moline, IL 309-***-****

Oversee 18 centers and their claims prevention efforts

Perform root cause analysis and direct corrective action plans

Communicate across multiple organizational levels to ensure on-time completion

Develop, implement, and sustain continuous process improvement programs

Support design and implementation of pilot programs

Operations Management

March, 2006 – March, 2014 / R&L Carriers, Davenport, IA 563-***-****

Formulated a daily plan to control labor and material costs

Provided motivation, mentoring, support, and leadership to personnel

Responsible for hiring, training, discipline, and reviews for all reports

Maintained production schedules of on-time service delivery loads

Led communication and accountability measures across management levels

Sales/ Service Representative

July, 2003 – March, 2006 / Cintas, Moline, IL 563-***-****

Marketed commercial products and services

Prepared renewal agreements

OS&D (Overages, Shortages, and Damages) Department Manager

June, 1998 – June, 2003 / Dohrn Transfer, Rock Island, IL 309-***-****

Trained, managed, and led the Overage, Shortage, and Damage Department

Coordination and execution of project management to achieve goals

Expedited material to final destination

Education: Ashford University, Clinton, IA 563-***-****

November, 2009- April, 2013 / Grade Point Average: 3.92 on 4.0 scale

Earned Bachelor of Arts Degree in Business Administration

Minor in Sports and Recreation Management

Specialization in Logistics Management

Member of Alpha Sigma Lambda National Honor Society

United Township High School, East Moline, IL 309-***-****

August, 1985 – June, 1989 / Grade Point Average: 3.40 on 4.0 scale

Certifications: R&L Performance Management Certification 2010-2013

OSHA Hazwoper and CPR Certification 2010-2012

Quality Driven Management Coaching Certification 2014-2015

Skills: MS Office Suite, Oracle, SharePoint, and Quality Driven Management