Manager Customer Care
Resume:
MAI NGOC DOAI
***** ************ ** *******, ** *7034
*********@*****.***
US Citizen
EDUCATION
Bachelor of Science in Healthcare Administration Expected: December 2015
University of Houston-Clear Lake, Houston, TX GPA: 3.23/4.0
Relevant Coursework:
Foundation of Healthcare Administration Leadership
Medical Reimbursement
HR in Healthcare Administration
Legal Dimension of Healthcare Administration
Healthcare Planning and Marketing
Healthcare Ethics, Values, and Social Responsibilities
Associate of Arts in Business
San Jacinto College– Houston, TX December 2012
RELATED EXPERIENCE
Houston Methodist Hospital Houston, TX
Administrative Volunteer June 15 -Present
Search and store electronic lab equipment user manuals for use by lab manager.
Research cardiovascular articles in journals and store for lab use.
Perform administrative tasks between departments of Institute.
WORK EXPERIENCE
Nails by Kati Houston, TX
Assistant Manager/Receptionist Jan 09 – Aug 14
Handled administration for daily operations including managing inventory, recording client numbers.
Provided customer care and resolving problems for about 100 customers per day.
Performed office duties: faxing, mailing
Managed schedules and duties for 10 staff members.
ADDITIONAL SKILLS
Computer skills: Working knowledge of Microsoft Word, Excel, Outlook
Language Proficiency: Vietnamese fluency
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