Customer Service Manager
Resume:
LUIS DE LUCA
***** ****** **. *** ***, Palm Beach Gardens, FL, 33410
******************@*****.*** – www.linkedin.com/in/luisezequieldeluca
Certifications
Bachelor in Science (System Analyst) / Certified IT Architect Cloud MR STO (IBM-TOGAF 1)
Summary of Qualifications
Responsible for performing customized IT solutions that meet customer’s business and technical needs.
Services / Skills
Hardware Expertise
Software Expertise
•Midrange, Cloud Storage infrastructure design and build.
•Virtualization, Consolidation
•Datacenter relocation and migration plans.
•IT Infrastructure standardization.
•Enterprise Asset Management Outsourcing
•IT Strategy and Management implementation.
•Cost analysis
•IBM / Lenovo Pureflex (Cloud and VDI)
•IBM / Lenovo System X, P
•HP ProLiant
•Dell PowerEdge
•Softlayer SuperMicro
•Storage
•Network
•Mobile
•IBM Cloud Offerings (Softlayer, SCE+,ISDM, CMS)
•Microsoft Server OS
•VMWare (VSphere, VCloud)
•Microsoft HyperV
•Microsoft Visio
•Microsoft Excel
•.Net (VB,C#)
•InstallScript
•VBScript, Powershell
Professional Experience
IBM Global Technology Services
From: 06/2012 To: 07/2015
Role: Certified Experienced Architect, Engagement Solution Architect (Cloud, Midrange – Storage)
Provide architectural design and implementation for Hardware, Software and labor in order to
remediate-migrate IT environments to different cloud offerings (Private, Public, and Hybrid).
Responsible of costing and virtualizations, consolidations, disaster recovery architectures focus on customer business and technical constrains. As a TOGAF Architect I document solutions using Team Solution Design work products artifacts such as:
•Architectural decisions
•Viability assessment
•Risk management
•Operational models (physical & logical)
IBM Global Technology Services
From: 11/2009 To: 06/2012
Role: IT Architect Technical Solution Architect Asset and Security
Responsible of Pre-Validation of technical requirements, global solutions focused on customer environment and market updates.
IBM cost analysis.
IBM Global Technology Services
From: 03/2008 To: 11/2009
Role: End User Services, Software Platform Management Services - Software Packaging
Responsible for investigation and testing of new requirements, innovation and development of new tools for automate and improve internal process.
LUIS DE LUCA
11022 Legacy Dr. Apt 101, Palm Beach Gardens, FL, 33410
******************@*****.*** – www.linkedin.com/in/luisezequieldeluca
Education and training
Technology IT Architect Certification IBM - The Open Group (August 2013)
Architect Associate Certification Experienced Level
Argentinian Chamber of Commerce University – (Graduated with Honors - August 2014)
Bachelor Degree (BS) - Systems Analyst
Technical Diploma: Technical Education School, Buenos Aires - Argentina
Electronic Technician, with knowledge in Communications, Robotics, technical English and German.
IBM Means Service - Hall of Fame awards
In Recognition of outstanding customer service and exemplary teamwork
Hardware Quality Installation (HUAWEI)
IBM Redbooks Thought Leader
Technical publications:
Title: Manage your cloud infrastructure with IBM Service Delivery Manager
http://ibm.co/1mXbzV7
Title: IBM PureFlex System or IBM BladeCenter? Please help me decide!
https://ibm.biz/BdFHxb
Title: Monitor and control the cloud with IBM Flex System tools
https://www.linkedin.com/today/author/33185943?trk=pulse-det-athr_posts
Languages
Spanish – Native
English – Fluent
Additional Information
Dual citizenship Italian / Argentinian.
U.S. Green Card holder
Willing to relocate
Contact this candidate