Customer Service Technician

Tajakka S. ***** Algonquin Dr #*** 832-***-****

Hall Houston, TX 77089 ********@*****.***

Objective To contribute to your organizations success through the use of

Exceptional customer service, interpersonal, and people skills.

Education University Of Houston Downtown, Houston, TX

Bachelors of Science Degree in Sociology

Graduation Date: 05/2015

Community College Of Allegheny County, Pittsburgh, PA

Attended January 2006 until May 2006

Lincoln University of Pennsylvania, PA

General studies

Attended August 1996 until May 1999

Employment 05/2015-Present Telemetry Technician

Clearlake Regional Hospital, Houston, TX

Monitor and Interpret heart rhythms on hospital patients while they are receiving medical treatment. The monitor room has 144 screens each technician is responsible for up to 48 patients.

01/2008-04/2015 EKG Monitor Technician, Lead Technician

Ecardio Diagnostic, Houston, TX

Lead Technician responsible for employee schedules, oriented new employees. Provided Education and assistance as a mentor to current employees. My main duties where to analyzed event heart arrhythmia’s, through wireless recordings and interpret readings, recorded and transmitted by heart patients.

Prepare report to Doctors and office personnel. A clear understanding of EKG Rhythms, in order to interpret critical rhythms on a daily basis.

Sept 2006-January 2008 Patient Care Assistant, Medical Intensive Care Unit

Methodist Hospital, Houston TX

Provide direct patient care on a 24 bed Intensive care unit

Assisted in coordinating nursing care needs

Instruct new employees on unit duties

Monitored vital signs and blood glucose levels

Assisted Registered nurses and Doctors with patient needs

March 2003-June 2006 Certified Nursing Assistant

Asbury Health Center, Pittsburgh, PA

Provided direct patient care on a three unit 400 bed facility

Oriented new employees

Monitor and record vital signs in patient charts

Perform physical therapy and range of motion duties

January 2001- March2003 Customer Service Agent

Case Financial, Pittsburgh, PA

Prepared direct mailing and correspondents

Handled customer inquiries, their complaints, and billing questions

Manage a high volume work load within a deadline driven environment

Demonstrated cross selling abilities on every phone call

Skills Proficient in Excel and Microsoft Word

EKG Monitor Tech, CCT certified

Certified Nursing Assistant

CPR and First Aid Certified

Proficient in Excel and Microsoft Word

Certified in team building and problem solving

Proficient in vital signs

References Available Upon Request

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