Customer Service Help Desk
Resume:
Earnest Caston
***A Fannin Road Flowood, MS *****
acsccj@r.postjobfree.com
Objective: Enthusiastic student interested in a full time position in a company that allows me to show my knowledge and expertise in help desk support, software packages, operating systems, customer service skills, critical thinking skills, and my ability to innovate new ideas to help expand any company.
Experience:
1/4/2014-4/24/2014 Jackson State University Computer & Communication Jackson, MS
Help Desk/ Internship
Troubleshooting all software issues
Email files to teachers and students
Assist help desk by answering question for customers
Diagnose and resolve computer issues
1/2011-6/2011 Morrison Adult Education & GED Testing Center Jackson, MS
Student Internship
Oversee the computer labs
Troubleshoot and fix software and hardware problems
Assist students with troubleshooting their computers
Answers phones calls question related to computers issues
1/2005-11/2007 Trustmark Stadium Pearl, MS
Customer Service
Greeted guests while taking their tickets for baseball game
Counted tickets sales and total of attendance to be reported to the ticket sales managers, handle cash for ticket sale and balance draw
2/2005-12/2006 County Market Pearl, MS
Cashier/Grocery Stocker after school job
Cashier operator on cash draw
Greeted customer as customers service, Stock grocery in store
EDUCATION: Jackson State University Jackson, MS
Bachelor of Science in Industrial Technology May 2014
Antonelli College Jackson, MS
Associate of Applied Business Office Technology Technical
& Network Support March 2011
Hinds Community College May 2005-2007
Northwest Rankin High School Brandon, MS
High School Diploma May 2005
SKILLS: Microsoft Office: Excel, Microsoft Word, Outlook, PowerPoint, Networking,
PC repair, Adobe Acrobat, problem solving, call handling, customer service
Cash handling, Positive attitude, well organized, Team player, multitasking
REFERENCES: Available Upon Request
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