PL/ SQL Hp Quality Center/Alm Hp QTP/Uft Loadrunner Oracle 10G I

Ahmad W. Adel

**** *** **** ******

Apt. K***

Fremont, CA 94538

Cell: 703-***-****

Email: ***********@*******.***

CAREER OBJECTIVE:

To obtain a challenging Software QA Analyst/QA Engineer position that will utilize my skills and experiences and which will also provide me with the opportunity for growth and advancement.

SUMMARY

• Over 4 years of experience and in-depth knowledge of Software Development Life Cycle, Test Development Life Cycle, Test Strategies and Test Methodologies.

• Well-versed with software QA testing procedures. Actively participated in all type of reviews like requirement, Test Cases and Defects.

• Specialized in Software Quality Assurance testing both Manual as well as Automation testing for the applications on Windows environment.

• Experienced in analyzing Requirement Specifications and developed Test Cases and Test Scripts.

• Strong Knowledge in all phases of Software Testing Lifecycle (STLC).

• Experienced in SMOKE Test Case Preparation for Phase-wise.

• Substantial Expertise in Web Testing, Functional Testing, Integration Testing, Black Box Testing, System Testing, Regression Testing, GUI Testing, User Acceptance Testing, and Compatibility testing.

• Acquired experience with the full Software Testing Life Cycle (STLC), which includes Planning, Analysis, Design, Development, Testing, Integration and Support.

• Experienced in working in AGILE Model.

• Experienced in manual and automated-testing tools ALM/HP Quality Center, HP QuickTest Pro and TestDirector.

• Experienced in creating, executing tests, generating the test reports and creating graphs using Quality Center.

• Experienced in Backend testing by writing SQL Queries.

• Experienced in writing QTP Test Scripts using Descriptive Programming and enhancing the scripts using Parameterization, Synchronization, Correlation, Regular Expressions, Check Points, Customized Exception handling and VB Script.

• Experienced in performing GUI, Functional, Regression, and Data- driven testing using QTP.

• Experienced in developing Keyword Driven and Data Driven automation framework.

• Excellent team player with very good communication skills and leadership qualities.

• Able to work independently. Highly dedicated to produce professional work with highest quality and creativity.

• Possess good interpersonal and communication skills Strong ability to learn and adopt new skills.

• Experienced in leading the offshore Testing Team and also experienced in User Training.

• Excellent Interpersonal, Leadership, Communication and Customer Relational Skills and Ability to successfully work under tight deadlines.

• Experienced in building, troubleshooting and supporting personal computers, networking and deployment solutions.

• Excellent interpersonal and customer relational Skills. Proven communication and presentation Skills.

EDUCATION

PNT Institute Of Technology, Bethesda, MD

Quality Assurance Training

Jan 2007 – April 2009

• Trained in all aspects of SDLC/STLC methodologies

• Wrote and executed automated scripts using QTP/UFT using object repository, function library, descriptive programming, keyword driven frameworks, hybrid frameworks.

• Reported defects using QC/ALM

• Wrote Complex SQL Queries

TECHNICAL SKILLS

QA Tools / Software UFT/QTP, ALM/Quality Center, Jira, Zendesk Programming/Scripting

Languages

Visual Basic, VBA

Data Base MS SQL SERVER

Project Management Tools Microsoft Project, Microsoft Visio, MS Office Operating Systems Windows, Mac OS, Android, iOS

PROFESSIONAL EXPERIENCE

ZipRealty, Emeryville, CA

Tier 2 Customer Support

Jan 2015 – Present

Responsibilities:

• Served as the primary point of contact for issue resolution with problems related to our consumer and business products primarily via our online community board.

• Made scripted outbound calls to engage our users and make sure they are getting the most out of the products.

• Address issues that come up on the community and escalate more complex to the QA Team.

• Removes and edits posts that are against stated terms of use

• Corresponds with customers who require redirection

• Works with the Community Manager to devise and implement strategies to improve the customer experience for users of online communities

• Correct inappropriate behavior of disruptive community members

• Posts within the community, engaging with the community to encourage community member interaction

• Tested Zap Agent website, used by over 300 brokerages

• Moderated Agent Community message board

• Manually tested reported defects and wrote tickets in JIRA.

• Answered Agents questions and troubleshooted a variety of issues on multiple platforms

• Tested Mobile Devices Manually reported defects in JIRA, tested end user issues posted on Zendesk

• Responsible for escalating high level defects to the appropriate team

• Reproduced defects on multiple browsers including Internet Explorer, Firefox, Safari, Google Chrome, iOS, Android

• Involved in daily scrum meetings

• Trained in Web Development

• Performed Integration Testing on CREST and LeadRouter functionality via Zap Agent platform.

Environment: Windows, Android, iOS, Mac OS, Safari, Firefox, CREST, Zap, LeadRouter

Capital One Bank, Washington, D.C.

Assistant Branch Manager

Jan 2012 – Dec 2014

Responsibilities:

• Championed a customer centric culture and own service level and operational excellence for the branch

• Managed branch with an average of $10M in monthly deposits

• Developed prospects for new loans with 50 cold calls weekly.

• Reviewed and edited loan agreements to ensure accuracy.

• Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.

• Created reports on deteriorating trends and fiscal year end losses.

• Supportively directed a team of three Relationship Bankers.

• Maintained current loan and pricing information on the online banking website.

• Compiled database of loan applicants' credit histories, corporate financial statements, and other financial information.

• Performed daily coaching of both teller and platform side.

• Ensured branch was audit compliant.

• Issued twice daily conference calls with sales numbers. Environment: Windows, SVP, SVT

PNC Bank, Rockville, MD

QA Automation Engineer

March 2009- December 2011

Responsibilities:

• Worked closely with Business Analysts team to understand facets project application.

• Played key role to identifying automation and manual Test Cases to execute.

• Identified SMEs as per the functionality of the Application and assign tasks to QA team.

• Created and executed automated Test Scripts using established Test Requirements.

• Created complex and reusable Test data sets.

• Analyzed test reports, produced test designs and Test Data strategy.

• Reported bugs into an automated bug management system and performed Regression Tests after the bugs were fixed.

• Took preparation of Test Cases and Test Data using Quality Center.

• Reported the defects to the developers using Quality Center.

• Responsible for writing SQL queries to pull data.

• Performed SQL and PL/SQL and Backend validations.

• Modified Object Repository to help QTP identify GUI objects and enhanced scripts using VBScript.

• Parameterized the scripts in QTP to run the scripts for multiple sets of data.

• Parameterized the process to test for different values using QTP.

• Developed automated Test Scripts for Functional Testing using QTP.

• Developed and executed automation test using Quick Test Pro

(QTP).

• Performed testing of GUI and Functionality of the application using automated scripts.

• Used Table Checkpoint, Standard Checkpoint and Text Checkpoint to verify the application.

• Provided weekly status reports.

• Defined handler functions to handle Pop-up exceptions.

• Released pended claims after fixing the errors.

• Created remedy tickets with testing estimations. Environment: VB.NET, SQL server, Windows, Oracle EBS, Web Services API, SOA, QTP, QC.

Sprint, Reston, VA

Software Tester

January 2007- February 2009

Responsibilities:

• Developed and executed Test Plans and Test Cases based on business requirements and functional specifications.

• Created Test Scripts for various testing stages like Functional Testing and Regression Testing.

• Responsible for component QA testing – using predefined Test Scenarios.

• Developed Test Scripts according to the program specification given.

• Organized Test Procedures and executed tests in Web and Client/Server environments.

• Analyzed system specification and developed Test plans for System and Integration Testing.

• Performed System and Integration Testing by executing Test Cases.

• Performed manual testing for the execution of Test Cases and also for Integration Testing to ensure that every module works together as a whole.

• Developed & maintained the traceability matrix between requirements and Test Cases using Test Director.

• Developed automation Test Scripts using VBScript in QTP.

• Responsible for Regression Testing, Integration Testing using QTP.

• Involved in System and User Acceptance Testing (UAT) using QTP.

• Responsible for QA test suite development, execution and analysis.

• Tested Compatibility of application with Internet Explorer, Mozilla Firefox and Netscape Navigator.

• Performed QA testing for custom modifications prior to client installs.

• Close interaction with software developers and users to understand functionality and navigational flow of the application.

• Involved in assisting in the development of the project quality review checkpoints for the assigned applications.

• Interpreted quality audits, coordinate improvements and facilitated test methodology across multiple business units.

• Involved in creating and managing Point of Inspection (POI), project plans and activity timelines.

• Involved in peer reviews.

• Communicated frequently with IT Developers to identify and track defects and defect fixes.

Environment: SQL, MS Office, Oracle, Quality Center, Windows, Quality Center, MS SQL Server, iOS, Mac OS, Android OS, and VBScript. References Available upon request

Contact this candidate