Manager Customer Service
Resume:
THOMAS SHUFORD
Waxahachie, TX 75165
PERSONAL ABILITIES AND PROFESSIONAL GOALS
I’m a very time oriented person, honest and hard working. I’m capable of handling difficult situations with speed and efficiency. I work well under pressure while maintaining a professional attitude. I have great leadership qualities, while maintaining good working relationships with co-workers.
I have a personal goal to work with a company where we can have a mutually beneficial relationship. Creating a relationship where the company can grow and prosper through my hard work, dedication, and abilities, therefore securing my future for advancement.
EXPERIENCE:
JTEKT AUTOMOTIVE 8/12 – Present Immediate Supervisors:
Supervisor Material Services Les Smith
4400 Sterilite Drive 214-***-****
Ennis, TX
Responsibilities: Run the day to day operations of production control including receiving, shipping, warehouse, and line delivery routes. Use Kaizen to reduce line delivery times and improve parts storage in plant. Write work instructions and work definitions for production control staff. Create new ways to motivate and assure we meet customer and company expectations. Manage 50+ employees and over 200,000 sq. ft. of WH
JTEKT AUTOMOTIVE 4/10 – 8/12 Immediate Supervisors:
PC Planner/Service/Customer Contact Les Smith
4400 Sterilite Drive 214-***-****
Ennis, TX
Responsibilities: Oversee all ordering and receiving of components from overseas suppliers. Maintain all company expectations for days inventory on hand and on order. Work to achieve a goal of zero dollars air shipments. Meet with suppliers, engineering, sales, and manufacturing on new product launches, working to have zero obsolescence at change points. Make the daily customer orders and communicate with customer on shipments or any delivery issues. Also run all service for the plant. Create work instructions for future employees in the planning and service positions.
JTEKT AUTOMOTIVE 9/08 - 4/10 Immediate Supervisors:
Ast. Manager Manufacturing/Ast. Manager PC Jeff Robbins
555 International Parkway 865-***-****
Daleville, VA
Responsibilities: Run the day to day operations of manufacturing and production control, working as a team to achieve all customer production and delivery goals. Using lean manufacturing Kaizen to solve problems and improve line production capabilities. Plan yearly P&L for departments and meet or exceed. Work with employees on development for future growth with company and in current positions. Achieved build ahead of parts for customers to be able to transfer lines and product from plant close. Manage 400+ employees
STARBUCKS COFFEE COMPANY 7/05- 9/08 Immediate Supervisors:
General Manager James Jerome
202 S. Main Street
Blacksburg, VA
Responsibilities: Operations of store from financials to hiring of employees. Process all orders and maintain proper store inventory levels. Do all store training and employee development plans. Maintain and improve store profitability and turnover rates while selling the best product to customers. Create a second home for customers to build the business. Increased sales at multiple stores and took a store from having a loss to being profitable. I was able to reduce the stores staffing turnover by over 70%.
SHAKER’S GOOD FOOD & DRINK 2/03- 7/05 Immediate Supervisors:
Wait Staff Manager/Administrative Manager Bob Plunkett
1909 Valley View Blvd. 434-***-****
Roanoke, VA
Responsibilities: Maintain a good customer environment and employee workplace. Balance store financials and checking accounts. Put weekly corporate documentation together and confirm numbers are correct. Complete new employee paperwork, interviewing/hiring, customer service, and in house improvements to increase sales. Plan and conduct training of new hires and continued development of current employees training. Work with GM on P&L and ways to achieve. In second year was able to achieve record sales and profit.
SCHOOL HISTORY:
90-94 95-98
Christiansburg High School Valencia Community College
Christiansburg, VA Orlando, FL
04-05 09-10
New River Community College Virginia Western Community College
Christiansburg, VA Roanoke, VA
15-Current
Navarro Community College
Waxahachie, TX
Six Sigma Green Belt
Increasing Human Effectiveness Seminar
30 hour OSHA Certified
CPR Certified
References Available Upon Request
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