Customer Service Manager

ADITI T JOYCE

*** *********** **, *******, ** ***49

Phone: 256-***-****

E-mail: ************@*****.***

LANGUAGES

English (Fluent) Nepali (Native) Hindi (Native to India)

WORK EXPERIENCE

March 2015- present D&Y Staffing Staffing Consultant

Perform all physician recruitment duties including sourcing, prescreening, contracting and coordinating relocation. Act as main contact for physicians during entire process. Assist in developing strategy for overall physician recruitment short and long term needs.

May 2008- March 2015 EarthLink Business Inside Account Manager

Proactively manage multiple client relationships and engagements geared towards sales and account retention. Follow up with clients on proposals to ensure accurate information is obtained. Identify contract renewal as well as additional revenue opportunities. Communicate with clients regularly to confirm satisfaction and inform them of new or enhanced products/services to better serve their needs.

Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.Participate in Marketing Campaigns, collaborates with internal resources (e.g. technical, engineering, customer service, and related support staff) to share information, coordinate sales and ensure end-to-end customer sales and satisfaction. Work with customers on account reviews, billing issues, and "Move/Add/Change/Delete" requests. Utilize CRM system to maintain account profile and opportunities within account. Network throughout the organization to pull in appropriate resources to address the customer’s needs throughout their lifecycle with EarthLink Business. Coordinate with multiple departments internally to complete customers’ requests.

Proficient in STARS, Salesforce, Metasolv, AS-400, Remedy, Saleslogix, OMS, OXP, TBS and SIM.

Nov 2007-April 2008 The Westin Huntsville Front Office Manager

Responsible for interviewing, hiring, orientation, and training of front desk staff including: Service Express agents and attendants, as well as Bell staff. Ensure proper scheduling as required by Staffing Guidelines and guest requirements, being proactive in anticipating upcoming staffing needs as per hotel occupancy. Answer patrons' complaints and resolve problems to maintain guest satisfaction utilizing Starguest Response program. Compile statistics for front office including; Revenue Management, Starwood Preferred Guest, Group Reservations, and related reports. Also provide hands on support during peak business times.

March 2007-Nov 2007 Huntsville Marriott Asst. Front Office Manager

Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue. Compile statistics for front office and provide related reports.

Provide hands on support during peak business times. Work with Human Resources department to ensure employee orientation, training and succession planning is carried out to standard. Work with Manager Finance and Business Support to prepare and manage the department's budget.

August 2006-March 2007 Embassy Suites Hotel & Spa Huntsville AL Guest Service Rep

Operate PBX phone system, directing all incoming calls. Make hotel reservations and registration of guests, as well as check-out and money handling procedures. Perform day to day front desk administrative and clerical duties. Greet and assist guests at the hotel responding to their queries and questions

EDUCATION

2001.2004Kathmandu College of Management

Kathmandu, Nepal

Bachelor in Business Administration (BBA)

*Specialization: Marketing

*CGPA 3.24/4.00

Contact this candidate