Customer Service/Administration/Data Entry/Assistant

Leah Strickland

Phone: 910-***-****

*** ****** ****

Lillington, NC 27546 Email: ***********@*****.***

Dynamic, High-energy, Team-oriented office assistant with 14 years of successful administrative orchestration within a fast-paced, detail oriented and innovative organization prepared to deliver consistent performance, teamwork and critical thinking to a company focused on success

Education & Training

High School Diploma, Harnett Central High, Angier, NC, Jun 1995

Central Carolina Community College, Lillington, NC, 1995 – 2001 (Incomplete)

Professional Experience

EDWARDS BROTHERS MALLOY, LILLINGTON, NC MAY 2014 – PRESENT

BOOK ENGINEER/Administration

Book engineer responsible for quality, assessment and adjustments as needed

Office administration involving invoicing, billing, shipping and finances to ensure operational efficiency and cost improvements

Provide customer negotiations on terms, service requests, disputes, billing stipulations and compliance to drive long-term growth and efficiency

Complete accurate job folders to ensure internal clarity and operations

Support Cash-in-Cash-out efficiency to drive profits

EDWARDS BROTHERS MALLOY, LILLINGTON, NC MAR 2008 – APR 2014

CSA

Customer service focused on accuracy, loyalty, term satisfaction and growth

Office administration leveraging direction to inquiries, speed, efficiency and cost containment

Office administration involving invoicing, billing, shipping and finances to ensure operational efficiency and cost improvements

EDWARDS BROTHERS MALLOY, LILLINGTON, NC JUL 2001 – FEB 2008

PLANNER

Plan and provide text on key elements of product that drove satisfaction, loyalty and growth

Create layouts and configuration options to drive unique value purchase for customer

EDWARDS BROTHERS MALLOY, LILLINGTON, NC MAR 1999 – JUN 2001

PRE-PRESS

Set-in negatives onto plastic sheets to meet quality standards

Inspection and assessments to refine product if necessary

Generate superior products at high-volume metrics to drive profitability

EDWARDS BROTHERS MALLOY, LILLINGTON, NC MAY 1997 – FEB 1999

SMALL MACHINE OPERATOR

Inspect finished product to ensure quality standards are met and cost reductions are place

Provide key operational steps to ensure optimal machine function and quality outputs reduce cost and maximize revenue

EDWARDS BROTHERS MALLOY, LILLINGTON, NC JUN 1995 – APR 1997

BINDERY HELPER

Assist in key functional tasks associated with finished product to ensure optimal output and customer satisfaction

Assist in loading machine with books for automated processing and subsequent review of finished product for quality assessment

IT Skills

Microsoft Excel, Office, & Word

EMS Program

Data Entry

Invoicing/Billing

55 WPM

Switchboard; transferring of phone calls

Fax/Copier machine

Filing

Great communication skills

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