Windows Administrator

Brad Moutoux

Largo, FL ***** • 321-***-**** • ****.*******@*******.*** • https://www.linkedin.com/in/bmoutoux Technical and Hardware Support

Objective

A stimulating and rewarding computer systems position actively involved with the management and integration of information systems, specifically embracing opportunities that:

Encourage creativity and growth.

Utilize diverse skills on multi-discipline projects.

Promotes communication and organization within departments Technology

Platforms: Language Support: Software:

Windows Desktop/Server PHP/ASP MS Office 2003-2013 Windows IIS / SharePoint Windows Scripting Excel/CSV Cisco IOS Access Arcsight/Tripwire/Wireshark

Microsoft Hyper-V/VMWare MSSQL/MySQL Adobe Various Solaris/Unix/Linux HTML / Wiki Office 365

Apple iOS/OS X PowerShell RSA/Cisco ACS/Cisco LanMan Networks: Hardware: Specializations:

Windows Server Enterprise Network devices System and Network Administration Remote Desktop SAN / NAS Data Recovery / Backup / Robocopy Exchange Server Dell/HP Server Configuration Physical Checkpoint Access/HID Routers/Firewalls Memory Corporate System Setups

Active Directory/LDAP CD/DVD Installation New technology Implementation MDAC Input output devices Advanced Diagnostics

Fiber/T1 Internet technology Hubs/Routers (Wireless) Domain / Enterprise Administration Internet Information System (IIS) Hardware drivers iPhone / iPad / Blackberry Electronic /Technical Skills

Aviation Electronics Technician Setup email accounts in Microsoft Exchange Server Consolidated Automated Support System (CASS) test bench Windows Migrations Server and Desktop NALCOMIS (Naval Aviation Logistics Command Management Information System) management system Internet Information Server configuration VTS (Video Test Set) technician Train staff on features electronics and computer related APS-115 P-3 Search Radar Installation of software and computer hardware APQ-107 Radar Altimeter Warning System (RAWS) Install upgrades and updates locally or remotely AIMD (Aircraft Intermediate Maintenance Department) PC Hardware troubleshooting and repair TASO (Terminal Automated Systems Officer) System Analysis and Upgrade Recommendations Setup and Maintain Full Corporate Servers and Networks User Creation and management on Active Directory Brad Moutoux

Largo, FL 33771 • 321-***-**** • ****.*******@*******.*** • https://www.linkedin.com/in/bmoutoux Experience

SCI Distribution, LLC Clearwater, FL

Help Desk Manager 8/23/2014 to 10/22/2015

Manage technical division resources and personnel.

Manage Help Desk support cases using CRM system.

Coordinate scheduling of installations and supply of necessary inventory to facilitate technical operation.

Manage and facilitate employee schedules and resource purchasing and allocation.

Coordinate resolutions for issues in hardware or software.

Judge support necessary to resolve client issue between remote support, parts, or on-site service call.

Train personnel and clients in use of the fuel system, back end software, and troubleshooting techniques.

Perform higher level program and hardware analysis for all equipment.

Provide level 3 support for help desk operations.

Create technical documents, policies, and training plans to assist both client and staff in understanding procedures.

Assist client IT with installation and maintenance of servers and SQL in relation to the fuel management software.

Facilitate company product development and approve any defective returned products. Harris Corporation Melbourne, FL

Security Analyst 6/3/2013 to 4/10/2014

Security Analyst for Federal Aviation Administration (FAA) mission critical and operational networks.

Performed daily Cisco device hardening on routers and switches.

Daily interaction with other devices, Cyclades, GDC modems, and various proprietary devices from a posturing standpoint.

Worked with various devices running Linux and Unix doing account auditing and system hardening.

Performed maintenance and IPSec tunneling configuration on devices running Cisco IOS, Linux and Unix.

Familiar with ArcSight for security event analysis.

Daily usage of RSA versions 6 & 7 setups and troubleshooting.

Familiar with Wireshark and Narus packet capture reviewing.

Extensive auditing to ensure various programs and users have appropriate access to network devices

Ran daily reports using Tripwire documenting all changes made on secure network servers.

Well versed in user account management and troubleshooting including, but to limited to Active Directory, RSA, LDAP, ACS, and other various custom programs.

Daily use, creation, and management of Excel spreadsheets for various purposes for the FAA network including manipulation of CSV as well as XML files.

CMIT Solutions of South Brevard Rockledge, FL

IT Support Technician 8/8/2011 to 12/16/2011

3rd party MSP for multiple clients ranging from individual user to large scale companies.

Took inbound calls, tickets, and emails from clients and annotated as such for criticality and fault type.

Spoke with end users and remote controlled user computers in order to solve a wide range of issues from Passwords to total system failures.

Extensive experience on Zero Day viruses and system repair from crashes.

Monitored and assisted in BDR implementation along with back end NOC support.

Maximized customer relationships from technology consulting to contract management for services.

Fluent in help desk ticketing system, AutoTask.

Lighting Science Group Corporation Satellite Beach, FL Windows Administrator 4/15/2010 to 2/25/2011

Implemented changes and rebuilds on new and existing PC’s and Servers.

Managed multiple Windows servers of all purposes including virtual servers running off Hyper-V and VMware on ESXi.

Troubleshot various network, server, user PC and peripheral problems for users domestic and abroad.

Setup and configured new employee accounts and various network access resources.

Setup and constructed PC systems and networks to specification for use by various personnel in various areas.

Worked with various company contractors to ensure smooth and reliable information technology support.

Administered company cellular usage, accounts and devices on multiple carriers.

Created and managed purchasing requests for new systems and equipment needs.

Created and Managed SQL databases and well as file services on multiple servers at varying locations.

Forefront of new projects, system cost analysis, and various IT technology changes.

Created and used batch and VBScripts to automate tasks for user login, drive mapping, printer mapping, printer changes, etc.

Wrote and utilized PowerShell scripts for creation of user accounts, email permissions, and various other tasks used with Microsoft BPOS, the predecessor to Office 365.

Worked with data backup using Robocopy and Acronis Backup. Brad Moutoux

Largo, FL 33771 • 321-***-**** • ****.*******@*******.*** • https://www.linkedin.com/in/bmoutoux SCI Distribution, LLC Clearwater, FL

Quality Assurance Manager / Lead Diagnostic IT 11/18/2007 to 3/10/2009

Performed advanced diagnosis on Fuel Management system as well as hardware failures on pumps themselves.

Processed over 50 calls and tickets per week pertaining to custom software built for use with said system.

Worked on various Wireless communication types including GSM, GPRS, RF, RJ45 Ethernet, Wi-Fi WEP/WPA/WPA2 TKIP and AES

Tested new software updates for use in computer systems from Windows 2000 to Windows Vista 64 bit.

Installed and Maintained Fuel Control Systems on Fuel Sites working with multiple dispenser types.

Security Management - Controlled Access to various computer systems throughout the company whether local access or remote login.

Troubleshot Technician computers in and out of the office in from Windows Installation to setting up email and Fuel Management programs.

Headed up maintenance and development of computer technical website working on ASP .Net platform running Dot Net Nuke.

Developed Training plans for customers and technicians as well as creating portals on technical website for use by technicians for ease of software and support access in the field. United States Navy Virginia Beach, VA

AT2(AW) 5/27/1998 to 11/02/2007

Aviation Electronics Technician

Extensive knowledge of aviation electronics systems on multiple aircraft

Input all information into the NALCOMIS (Naval Aviation Logistics Command Management Information System) management system; a computerized database used to track, query, report, and facilitate day to day maintenance of aviation equipment. In addition to extensive skills in the operation of NALCOMIS.

Trained personnel in the use and advanced operation of the NALCOMIS program.

AIMD (Aircraft Intermediate Maintenance Department) TASO (Terminal Automated Systems Officer); computer systems specialist charged with tracking and management of all computer systems and maintaining authorized users accounts onboard

Electrical Conductors, Wiring Techniques, and Schematic Reading Education

Keiser University Melbourne, FL

AS Information Technology 6/14/2014

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