Customer Service

CIARA RODRIGUEZ

**** *.* **** ****** APT. #* Miami, Fl. 33142

Cell: 786-***-****

Email: ****************@*****.***

PROFESSIONAL SUMMARY

Energetic and enthusiastic team player who goes beyond the expected basic duties providing

excellent customer service, works well independently and takes on multiple projects at once.

Positive motivational skills and ability to assist others while maintaining excellent work ethics and quality assurance compliance.

SKILLS

Accurate and Detailed Store display

Excellent Communication Skills

Multi line phone proficiency

Customer Service Oriented

Word, PowerPoint, basic Excel

Data Entry

File Clerk

Cashier

WORK HISTORY

Cashier January 2013 to August 2015

Dunkin Donuts Doral, Florida

Opened and closed store

Made the donuts

Took mass orders for private parties

Balance registers before closing

Count register before starting shift

Kept store clean

Prepared customer orders

Met Sales Expectations Daily

EUO Scheduler August 2014 to November 2014

Windhaven Insurance Doral, Florida

Scheduled Examinations under Oath

Contacted Attorneys and Policy Holders to follow up on scheduled dates

Answered Multiline Phones

Answered Basic Questions about PIP and BI benefits

Handled Reception Area receiving incoming and outgoing mail

Temporary Receptionist January 2013 to May 2013

The Tax Doctor Miami, Florida

Answered multiline telephone

Directed calls as needed

Took messages

Check voicemail as needed

Call/contact client to schedule appointments/consultations.

Made client appointments.

Greeted arriving clients

Updated client contact information in computer database.

Called clients when returns are completed.

Presented completed tax returns to clients.

Cashier March 2010 to March 2012

Subway North Miami Beach, Florida

Opened and closed

Prepped the food

Took orders in a timely manner

Handled cash register providing change when necessary

Balanced Register

Kept store cleaned and stocked

Office Assistant August 2007 to August 2008

Auto Mortgage Bankers

Answered multiline phone

Directed calls to appropriate extensions

Filed

Faxed

Scanned/Copied documents when needed

Sales Associate May 2004 to September 2004

Footlocker Miami, Florida

Stock merchandise

Checkout customer’s purchases

Maintain clean store

Process credit cards

Introduce new products to customer

Maintain high level of sales along with customer satisfaction

EDUCATION

High School Diploma: North Miami Senior High May 2006

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