Customer Service Manager

Steve Draper

*** **** *** *****, ********** UT **335

Home: 434-***-**** - Cell: 435-***-**** - *********@***.*** Summary

Hardworking operations manager specializing in storage of materials and inventory control. Forklift operation, efficient loading of merchandise and on-time deliveries.

Highlights

Inventory management Safe driver

Materials accountability Customer service-oriented Shipping and receiving Inventory tracking

Current CDL license

Accomplishments

I started my career as a driver and was promoted to an Operations Manager which I have held for the past 16 years. I have held a Commercial Driver’s License and medical card for the past 28 years. Experience

Operations Manager

September 1986 to July 2015

Cantwell lumber - Smithfield, Utah

- Managed 8 yard workers

- Coordinated with CEO and CFO on budget targets and forecast adjustments when necessary.

- Reported inventory balances and cycle counts in ERP system on a monthly basis.

- Implemented and controlled inventory layout of all outdoor product.

- Tracked overstocked inventory and provided feedback to procurement

- Helped manage in-store product and layout.

- Trained and managed all load builds and unloading of materials, inspected product load for accuracy and safety

- Operated pallet jacks and forklifts safely and with a 0% incident rate.

- Forecasted manpower requirements based on daily workload and company targets.

- Logistics Manager – Scheduled all incoming and outgoing loads.

- Contacted customers prior to delivery to confirm and coordinate delivery times.

- Loaded and unloaded 5 delivery trucks per shift. Education

High School Diploma: 1986

Skyview high school - Smithfield, UT, USA

General

USU - Logan, UT, USA

BATC - Logan, UT, USA

Basic Vocational Certificate: Forklift Operator

Contact this candidate