Customer Service Software

TARIKUL KHAN Phone: 647-***-**** - ****.*******@*****.***

*** ******* ***, **** ****. M4J-2M1

Ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives

Profile

Troubleshooting and analyzing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network

Strong analytical skills that is used for software development and QA testing of a software lifecycle

Strong command in automated and manual testing software or web-based application.

Sound knowledge of RDBMS and writing queries and procedures

Areas of Expertise

Technical Skills: Computer Hardware and Software Applications

Operating Systems – Win XP, Windows 8, NT, Solaris

html5, CSS, responsive design,

MS Exchange server, active directory, Anti-virus, Firewall

Java, XML, html5, php, scripting, Selenium, Junit, TestNQ, Bugzilla

IBM Tivoli monitor, netcool

PROFESSIONAL EXPERIENCE:

Optima Communication

Customer service Tronto,ON May, 2015- Oct,2015

had responsibilities to deal with hydro customers. Helped customer with their billings.

Took responsibilities when new customer move in or move out of the Powerstream hydro area.

Updated all the logs, error, billing inquires. Educated the customers about their billings I details.

Gemma (Rogers Communication) Toronto, ON 2012 – Mar, 2015

Customer service

Have responsibility probing properly with sales guidance and procedure.

Have regularly used vlookup(Excel) and pivot table to work with customer data.

Have used HP QC to track test cases(manual testing), QTP for automation.

Keane (Morgan Stanley) Halifax, NS May, 2008 – Oct, 2011

IT Consultant

Remotely logged into various Unix server to monitor the performance of the server

Monitored the server for any failure and escalated to proper group for the solutions within service level agreement(SLA).

Ran various Unix script according to best practices to generate reports about the health of different jobs and services and reported to upper managers.

Maintained good knowledge about industry standard and firm's guidelines while generating critical reports.

Monitored for any activity or failure in any storage product(Net Backup) and escalated to the storage team for any critical troubleshooting.

Used Autosys efficiently to troubleshoot various Unix jobs.

Troubleshoot Intranet site when necessary.

TARIKUL KHAN Phone: 647-***-**** - ****.*******@*****.***

EDS (Sun Microsystems) Halifax, NS Jan, 2007 – Apr, 2008

Analyst

Provided Unix hardware support, OS, networking and storage products troubleshooting SUN machines.

Created ticket for the critical issues which needs especial attention in timely manner to meet our service level agreement.

Spreadsheet planning and procedure for the test team.

Worked with the developer team.

Attempted to locate defects on Bugzilla and find best practice documents

Updating the test documentation.

EDS (Bank of America L2) Port Hawkesbury, NS Jan, 2007 – Apr, 2008

Tech support

Provided desktop support and solved networking problem using knowledge based guidelines and group discussion.

Deployed, installed and configured new applications.

Troubleshoot various wireless devices(blackberry, Wireless NIC card and VPN).

Provided support for various hardware and software product the bank use to the customers, software distribution and release through citrix.

Identified various problems in the product area, hardware and software failure, including escalation.

Used knowledge based articles throughout work environment.

Collaborated with other help desk and supported to coordinate repair/maintenance actions.

Provided necessary training and coaching to Tier - 1 members.

EDUCATION: Bachelor of Information Systems, 2006

St. Francis Xavier University

Jun, 2015

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