Help Desk Technician
Resume:
Marcos
Maceda
Lake Forest, CA
**630
macedamarcos@yahoo.
com
macedamarcos121@
gmail.com
SUMMARY
Enthusiastic Help Desk professional seeking entry level position within IT Department with complex technical knowledge.
EXPERIENCE
Lead Technical Support Engineer,
Insync Peripherals Corporation
Laguna Hills, CA 2014 - 2015
Currently under 1 year contract
Provide helpdesk support to end-users of proprietary software.
Answer questions about product features and resolve use problems on site or remotely.
Fill in for in-house IT services as needed, installing new workstations, Network components network storage and Printers.
IT Technician Technician,,
Your Computer Store, LLC
Laguna Hills, CA 2009 - 2014
Provide workstation & laptop hardware & software repairs. Provide help desk troubleshooting over the phone and e-mail.
Provide network troubleshooting on site & remotely. Provide data backup & recovery services.
Provide virus & spy-ware removal services.
Provide active directory support (AD)
IT Technician,
PC Club, LLC
Lake Forest, CA 2006 - 2008
Provide workstation & laptop hardware & software repairs. Building custom made workstations & laptops.
Provide virus & spy-ware removal services.
Provide e-mail setup and troubleshooting
EDUCATION
El Toro High School
Lake Forest
Diploma 2006
SKILLS
More than 10 years of working IT experience.
More than 6 years of Help Desk experience.
Fluent in Windows XP Pro, 7 Pro, 8 Pro and windows 10. Hardware & software troubleshooting.
Knowledge in Linux OS & Android phones.
REFERENCES
Available upon request.
Contact this candidate