Customer Service Manager
Resume:
Richard Cardoza
Fullerton, California *****
*******.*********@*****.***
http://www.linkedin.com/in/richardcardoza
Operations Professional with over 25+ years’ experience spanning such diverse industries as:
Food Ingredients, RTE Frozen Foods, Nutraceuticals / OTC’s, Pharmaceutical’s, Organic and Gluten Free Frozen Waffles, Bread, Pastries and Sheet Metal / Steal Fabrication and Assembly.
Successful record of providing leadership and strategic direction to consistently improve safety, quality and productivity, while reducing costs
Stable employment record, promotional history illustrates ability to adapt to different work situations. I have managed personnel from 50 to 400 plus as well as multiple plant locations
Experienced in Lean Manufacturing/Six Sigma methodologies, Kaizen, 5S, DMAIC, DFM, Cellular Manufacturing and SAP, AS400, CIM, PRMS, iREN, Macola, MES,WMS and RFID Systems
Experience in production, manufacturing and logistics, materials management, quality control, employee training- team building, FDA, USDA, GMP, SQF, BRC, HACCP, AIB procedures FSSC 22000, RTE processes and OSHA regulations.
Managed Certified Organic and Gluten Free facilities.
Manage departmental performance measures, including visual controls – KPI’s
Coordinate and conduct periodic trainings and meetings for all production personnel regarding safety, production goals, company policies, SOP’s and cGMP's
Manage operations meeting the Food and Drug Administration Code of Federal Regulations (CFR 21 Part 111) for pharmaceuticals and dietary supplements.
Managed successfully in both Union and Non-union environments.
Emphasis on developing and driving a quality culture, establishing a continuous improvement environment, employee participation and cross functional involvement
Summary:
Professional
Experience: Overhill Farms - Los Angeles, California
$ 180 Million - Manufacturer -Packager – Frozen Food Products
Plant General Manager / Operations – December 2013- Present
Manufacturing / Packaging / Logistics/ Planning / Inventory / Safety/ Customer Service
Leading custom manufacturer of high quality prepared frozen foods, serving customers in the retail the branded retail, private label and food service sectors. Custom products lines includes poultry, meat and fish specialties, pastas, soups, sauces, and certified organic and vegetarian offerings.
Operational responsibility for Manufacturing / Packaging Facility
FY14 $9.8 million dollars (EBITDA) Vs $2.3 million dollars 2013
Positive variance of 7.75% YTD - Budget 9.1MM actual spend 8.4MM
Positive total Plant variance of $669K YTD
Achieved YTD a positive variance of 180K in wages and benefits
Negotiated reduction in temporary staffing charges from 39% to 30% / annual cost saving of 175K
Capacity Attainment improvement YTD from 88.70% to 91.01%
Schedule attainment improvement YTD from 94.97% to 97.05%
Reduction in overtime 78%
Successfully tested and produced 64 new SKU’s within 10 week timeframe
YTD 98.90% RTF vs. 97.30% FY13
Recordable injury rate 2.34
235 Days without a lost time accident
Internal GMP Quality / Food Safety audit score YTD 98.65% vs. 94.83% FY13
Richard Cardoza
Professional
Experience: La Brea Bakery (ARYZTA North America) - Los Angeles, California
$ 250 Million - Manufacturer -Packager – Bakery Products
General Manager / Operations – September 2011 – May 2013
Manufacturing / Packaging / Logistics/ Purchasing / Planning / Inventory / Customer Service
La Brea Bakery Manufactures and Markets artisan breads that are sold at the finest grocery chains and restaurants throughout the country. La Brea's broad product line produces over 300 varieties of quality artisan par-baked breads and rolls
Operational responsibility for a 24/7 - 3 shift- DSD Manufacturing / Packaging Facility- Two locations
Positive total variance of $847K in controllable costs FY12
Achieved a 13% positive variance to budget of $565K in direct labor FY12
Elimination of all temporary staffing
Reduced overtime 68% FY12 Vs FY11
Successful installation and start up of 3 new Daub ovens resulting in a 35% increase in baking capacity
17% reduction in material scrap /overbake
First-Pass quality improvement from 97% to 99%-decreased customer complaints 12% Vs FY11
Reduced raw material inventory 9% through the implementation of Kanban system in the warehouse
Improved customer order/ fill rate from 97% to 99.9%
YTD 2012 No Lost Time Accidents
Reduction of 63% in recordable injuries from 30 FY11 to 12 in FY12
Workman’s compensation costs of $47K FY12 Vs. $364K FY11 - 87% reduction
Established and tracked performance metrics across the facility
Responsible for maintaining the safety and integrity of products manufactured in compliance with State and Federal agencies (Department of Health, AQMD, and OSHA.)
Key activities include establishing and communicating the over-all strategy and vision for the plant.
Aaron Industries Inc - Los Angeles, California
$ 130 Million - Manufacturer -Packager – Pharmaceutical Products
Director of Operations – December 2010 – August 2011 (Company Restructure)
Manufacturing / Packaging / Logistics/ Purchasing / Planning / Inventory / Safety / HR
Aaron Industries Inc. Manufacturer of Private Label and Branded Pharmaceutical Products.
These include National Brand Equivalent Liquid OTC Antacids and Liquid Cough & Cold Products, and a full range of First Aid products
Total operational responsibility for a 24/7 - 3 shift- Manufacturing / Packaging Facility
Responsible for maintaining the safety and integrity of products manufactured in compliance with State and Federal agencies (FDA, Department of Health, AQMD, and OSHA.)
Reduction in overtime 22% YTD Vs. 2010
Reduced material scrap / batches 55% from 13% to 5.8%
Decreased equipment changeover times 20% - From 5 to 4 hours on average
Reduced finished goods inventory 30% from $5.3MM to $3.8MM through Kanban & Brite-stock of top 80 SKU’s
Improved Production to Schedule from 62% to 89% and Customer order/ fill rate from 66% to 92%
Improved weekly on time delivery performance from Q4 2010 @ 70% to 93% YTD 2011
Establish and track performance metrics across the entire plant
Chairman for plant safety committee – YTD 2011 No Lost Time Accidents / 97% improvement Vs. 2010
Increased First-Pass quality from 96% to 98%
Responsible for maintaining the safety and integrity of products manufactured in compliance with State and Federal agencies (FDA, Department of Health, AQMD, and OSHA.)
Richard Cardoza
Professional
Experience: Vans Natural Foods- Vernon, California
$ 40 Million - Manufacturer -Packager –Waffles / Pancakes
Vice President of Operations – September 2009 – October 2010 (Private Equity - Contract)
Manufacturing / Packaging / Logistics/ Purchasing / Inventory / Customer Service/ HR / QA
Van's Natural Foods Manufactures and Markets Van's Waffles is the country's leading brand of all-natural and organic and gluten free frozen waffles.
Total responsibility for the safe, efficient and profitable operation of a 24- hour - 3 shift- Manufacturing / Packaging Facility
Responsibilities include a fiscal budget of $3MM and capital projects in excess of $700K
Within 6 months contributed to success of FY10 of $1.3 million dollars (EBITDA) Vs. Neg. 700K 2009
Increased capacity 100% from 24,000 to >50,000 cases per week
Decreased controllable costs cost per Waffle 56% - 0.1219 to 0.0535
Improved Waffles weights to meet label / stated weights / reduction in overweight
Reduced material scrap 70% from 10% to 3%
Reduction in overtime 89% YTD Vs. FY09
Decreased equipment changeover times 50% - From 8 to 4 hours on average
Improved Production to Schedule from 78% to 98% and Customer order/ fill rate from 83% to 99%
Improved weekly on time delivery performance from Q4 2009 76% to 99.9% YTD 2010
Developed and Implemented FY’10 cost savings plan of $530K
Increased gross margin from 26% to 39%
Completed utilities “Green cost savings project” - FY 10 Estimated Annual Savings $57K
Increased First-Pass quality from 92.8% to 99.8%
Kerry Foods- Ingredients & Flavours- Commerce, California
$ 40 Million - Manufacturer -Packager - Ingredients & Flavours
Director of Operations / Plant Manager - August 2008 –September 2009
Manufacturing / Packaging / Logistics/ Purchasing / Inventory / Customer Service
The Kerry Group is the largest private label manufacturer of food ingredients and flavours, serving the food and beverage industries
Complete responsibility for the safe, efficient and profitable operation of a 2 shift- Food Ingredient and Flavours Manufacturing – Packaging Facility
Decreased compounding cycle time 36%
Reduction in overtime 78%
Improved weekly on time delivery performance from 83% to 99.3%
Developed and Implemented FY 09 Cost Saving Plan of $710K
Increased gross margin from 41% to 47%
Maintain 99% + inventory accuracy at bin location -Inventory reduction of 12%
Implemented 5S training and culture
Established and tracked performance metrics across the entire plant
Responsible for maintaining the safety and integrity of products manufactured in compliance with State and Federal agencies (FDA, Department of Health, AQMD, and OSHA.)
Perform impact assessments and implement corrective action plans ( CAPA)
Introduced a series of productivity improvement, process reengineering, cost reduction programs that consistently improved production output, product quality and customer satisfaction.
Richard Cardoza
Professional
Experience: Natures Bounty dba Leiner Health Products - Carson, California
$ 750 Million - Manufacturer -Packager - Nutritional Supplements – OTC’s
Plant Manager/Operations Manager – December 2000 to August 2008
Manufacturing / Packaging / Logistics / Customer Service / / Inventory
Leiner Health Products is the largest private label manufacturer of vitamins, minerals, nutritional supplements and the second largest manufacturer of private label Over-the Counter ( OTC) pharmaceuticals
Total responsibility for the safe, efficient, and profitable operation of a 24- hour - 3 shift- Nutritional Supplement Manufacturing – Packaging Facility
Responsibilities include a fiscal budget of $11MM
Responsible for Capital projects in excess of $3MM
Contributed to company’s success in FY’ 07 of $90 million dollars (EBITDA)
Decreased blending cycle time 40%
Increased manufacturing capacity 11% to over 11.5 Billion Tablets per year / 40 million tablets a day
Increased Coating capacity 27%
Reduced inventory by $800,000 by implementation of Kabans for “A” type raw materials
Reduced cleaning/change over times 30% while not adversely effecting quality - 98.5% First-Pass quality
Positive in FY’07 $5.3 million Controllable Variances
Reduced material variance by 20% while improving yields by 40% through process improvements
Increased Packaging to over 90 million bottles per year while decreasing lines shifts from 39 to 30
Developed metrics for improving and measuring run times, change over/cleaning times and successfully trained packaging teams
Chairman for plant safety committee - 5 years without a lost time accident – 39 months without a recordable accident
Negotiated and provided classes for employees with state funding -ESL- Basic Computer classes – Lean Concepts
Hussmann Corporation – Ingersoll Rand - Chino, California
$ 100 Million – Manufacturer of Refrigerated – Food Service - Supermarket Cases
Plant Manager – March 1994 to November 2000
Industry leader in refrigerated and non-refrigerated wood and metal display cases, refrigeration systems, walk-in coolers, freezers and self-contained equipment
Madison Industries – Los Angeles, California
$75 Million – Manufacturer of Metal / Modules Buildings /Canopies/ Restaurants
Director of Operations / Plant Manager 1988 – February 1994
Manufacturing/ Production Manager 1984 – 1988
Journeyman Sheet Metal Worker Local 108 1979 – 1984
Industry leader of Pre-Engineered Service Stations, Canopies, Modular Buildings
Training:
I have successfully completed training in the following: California State University Fullerton – Business Adminstration, Certified in current Good Manufacturing Practices (cGMP), Hazard Analysis and Critical Control Point (HACCP) SFQ, Production Management, Cellular/Lean Manufacturing, Value Stream Mapping, SMED – Quick Changeovers, 5S, World Class Manufacturing Principles, Numerous Dale Carnegie Courses on Leadership, Team Work, High Impact Presentations, People Skills as well as Industrial Safety and Project Management - Proficient in Windows, Word, Excel.
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