Customer Service Manager

Paula Scarborough

****Sandy Trace Drive

Dalzell, South Carolina, 29040

803-***-****/ cell# 464-2545

********@***.***

Objective

To obtain the Management Trainee position with Enterprise Rent-A-Car.

PROFESSIONAL EXPERIENCE

Fairway Home Care of Sc (2011- 2015)

Customer Care Support

Payroll Requisition

Answering Incoming Calls

Processing Clients Files

Scheduling PCA’s Client List

SPHERION at STAPLES SHARED SERVICE CENTER (2009-2010)

AP Mail Clerk- Contract

Customer Service

Sorting Mail

Delivering Mail

Receiving UPS and FED Ex Packages

Prepared Incoming and Outgoing Mail

Downloading Meter postage

Ship Out UPS Packages

Input Data for Travel Expenses

Print and Ship Debit Memos

BROAD RIVER CONTRACT POSTAL UNIT

OFFICE MANAGER (2005- PRESENT)

Customer service

Loading and Downloading Meter Post

Daily Reports

Deposits

Opening and Closing the Office

SPHERION TEMPORARY SERVICE (DHEC) Columbia, SC

ADMINISTRATIVE SPECIALIST (2004 – 2006)

Assist the Program specialist in whatever capacity deem necessary

Copying of Birth Certificates

Filing

Answering the Telephones

Updating Finished Request

Assisting customers with request

FREEDOM FINANCE, Columbia, S.C.

Assistant Manager (2001-2004)

Process credit loan application for customers; adhering to all federal, state and company guidelines for issuing credit.

Provided quality customer service.

Ensured proper credit counseling was given to customers.

Processed Credit Loan Applications in an accurate and timely manner.

Prevented losses by calling customers on overdue accounts for sending account to collections

Monitored cash control by ensuring all cash (debits and credits) is properly documented.

Reconciled Month End Reports.

Reported all accounts 30, 60, and 90, days pass due to the Credit Bureau.

EDUCATION

Brenau University - Current

SKILLS

Microsoft Operating System

Excel

PowerPoint

Reference Available upon Request

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