Manager Technical Support

HERMIE ANN D. ESPADA

Brgy.Rizal Silay City Negros Occidental

+639**********. ********@*****.***

JOB DESCRIPTION

As a Shift Supervisor I assist my Store Manager in executing store operation during scheduled shifts. I deploy partners and delegates task so that partners can create and maintain the starbucks experience for our customer. I am responsible for modeling and acting in accordance with starbucks guiding principle. I am in charge of floor supervision, cash controller, order,receiving and tracking inventory and I also ensure the safety and security of the store.

PROFESSIONAL EXPERIENCE

RUSTAN COFFEE CORPORATION 2012-Present

Starbucks Shift Supervisor

Promoted to position in November 2013;

Certified Coffee Master

BARISTA TRAINEER in 2012.

Named as a PARTNER OF THE QUARTER in 2013 base on the professional achievements.

TELETECH-BACOLOD

Technical Support Representative 2010

EDUCATION

University of St. La Salle, Bacolod City

Bachelor of Science in Hospitality Management, 2010

Dona Montserrate Lopez Memorial High School, Silay City, 2006

Gov.Emilio Gaston Memorial Elementary School, 2002

PERSONAL BACKGROUND

Birthday: March 11,1989

Place of Birth: Silay City, Negros occidental Philippines

Age:26

Sex: Female

Fathers Name: Hector Espada

Occupation: Government Civil Security

Mothers Name: Mary Ann Espada

Occupation: Teacher

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