Experienced I.T. Professional

Quinton Vance

Summary

Highly motivated I.T. Support professional with over 20 years experience in diverse backgrounds including sales, customer service and supervision. Committed to quality and excellence with strong verbal, listening and written skills. Able to negotiate and resolve issues quickly, accurately, and efficiently. I pay meticulous attention to details, with adaptability to new situations. Technical expertise in troubleshooting, installation and repair of a wide range of systems

•Windows Desktops (IBM, HP, Compaq, Dell) Windows OS 95 – Windows 8.1

•Windows Servers (IBM, HP Blade, Compaq, Dell) Windows Server 2008 R2, Windows Server 2012

•Macintosh Desktops OS X 10.1 – 10.11.1

•Macintosh Servers OS X Server 2.4 – 2.8

•VMware Server/Client configuration and deployment

•WatchGuard, Cisco, Linksys and Netgear UTM appliances

•MS SharePOINT 2010, MS Dynamics CRM

•Domain Administration, account management and software deployment

Professional Experience

INDEPENDENT CONTRACTOR – Server Administrator/Domain Administrator (03/11 – PRESENT)

Server and Desktop Administration, Network systems diagnosis and repair, Software and Hardware updates, Deployment of VMWare for thin client desktops (Windows 7 & 8), deployment of application virtualization, SCCM for server/client administration for Windows networking environments, Migration and upgrades of Windows OS (XP Pro – Windows 8.1; Office 2003 – 2013) Network infrastructure design and implementation, IT consulting on new and emergent technologies. ISP home networking configuration and upgrades for residential and SMB internet access, POS Systems imaging, configuration and deployment.

Clients include: Comcast, Verizon, Goodwill Keystone Area, Capital Blue Cross, Highmark Blue Shield, Apple Vacations, Best Buy, Whitaker Center for Science and Arts, CWOPA DCNR, Maximus, Michael’s Arts and Crafts, US Coast Guard, US Social Security Administration

ESSINTIAL ENTERPRISE SOLUTIONS, INC. - Level IV Server Support Specialist (03/10 – 03/11: Call Center)

Managed nationwide network of server farms utilizing RSAT and OARS for diagnoses and troubleshooting OS malfunctions, patch management and hardware replacement; System Administration of Windows 2003, 2008 and Linux Redhat OS; Deployed resolutions and logistics for parts replacement; Managed network of 5000+ field technicians for proper troubleshooting and diagnoses of server, desktop, printer and peripheral malfunctions; Provided technical support for POS systems, PLCB wine kiosks, cash registers, receipt printers, security keypads and credit card terminals; Utilized industry standard and proprietary ticketing systems

COMMONWEALTH OF PA DEPT. OF REVENUE - IT Help Desk/Domain Administrator (03/09 – 09-09) – Contractor (Call Center)

Administered computer network for the Dept of Revenue

Active Directory Domain Administration, .NET & SCCM account administration and client deployment, Provided onsite technical support for desktops and peripherals

Utilized Remedy and ACD system for FCR tracking, ticketing and resolution database

Provided technical support for Windows XP Pro, Windows 7 Enterprise, Office 2007-2010, AS/400, Multsess, RACF, VPN, SmartBoards, Polycom VOiP audio/video teleconferencing, WebEx multimedia presentations; Utilized Crystal Reports for asset management and .NET administration.

TECHNISOURCE/SPHERION, INC. - IT Help Desk/Systems Administrator (02/08 – 03/09) – Contractor (Call Center)

Team Lead/Shift Supervisor for Help Desk associates on specialized contracts.

Administered 2,000 node network for international airline

Domain Administrator for Novell, Windows NT v4.0, 2000 & 2003 Server with Active Directory and SCCM

Deployed internet security policy for servers and clients with WebSense

Managed field technicians for proper troubleshooting and resolution of hardware/software malfunctions; Training and supervision of newly hired personnel

Utilized IBM Tivoli Storage Manager for server backup and monitoring processes

Utilized Remedy and ACD system for diagnoses, resolution and documentation

D & H DISTRIBUTING, INC. - Computer Networking Product Specialist (03/2005 – 10/2007)

Call Center

Account management of Value Added Resellers on new and emerging technologies for product placement and resale; Participated in ongoing training of emergent technologies for business and education sectors

Education

BERKLEE COLLEGE OF MUSIC 09/1990 – 12/1993

Bachelor of Science – Jazz Composition

Bachelor of Arts – Jazz Performance

Professional Diploma of Science – Music Production and Engineering

COMMUNITY COLLEGE OF ALLEGHENY COUNTY 08/1988 –06/1990

Associate of Science – Music Theory

Volunteer Experience

Bethesda Mission - 12/2014 - Present

Systematic Theology & Hermeneutics instruction in lecture hall environment

Team Building and Mentoring through the Helmsman Program

Instruction in Organizational, Time Management and Leadership skills for resident guests

Bethesda Mission - House Manager 01/2015 - PRESENT

Supervisor for Trinity House (Transitional Housing) for resident guests who have completed the Helmsman Program at Bethesda Mission. Provides secure environment, administers computer network, procures supplies and mentors new guests in ongoing capacity, performs other duties as needed per description of Executive Director.

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