Customer Service Supervisor

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Personal Statement

I am a highly motivated and a hard working individual who completed his

university education in 2011.

My policy is to give the best in whatever I do as if I would not get a better

job than what I am currently doing. Although I am enjoying my current job,

my dream is to work in the financial department as an Accountant. My goal

is to be a Financial or Accounting Director of an ambitious and fast

growing company

Skills

-Good team participator

Proficient user of Ms Word and Ms Excel packages.

-Excellent time management and task prioritization.

- Good mathematical and analytic skills.

-Good customer focus, harmonious working relationship with clients and

members of staff..

Work Experience

National Railways Of Zimbabwe, Mutare

Terninal Planner.( Customer Service Unit)

02/01/2013 - date

-Planning supply of customer traffic in accordance with each siding's

holding capacity.

- Undertaking tarpaulin reconciliations meetings with Mozambique Railways

personnel

-Ensure that CUSTOMER SERVICE UNIT is adequately manned for smooth service

delivery to internal and external customers

- Checking work done by CSU staff in the last 24 hours and making

corrections where necessary.

National Railways Of Zimbabwe, Bulawayo, CSU

Senior Operating Clerk (DEMURRAGE)

2010 - 2012

checking demurrage raised and making corrections where necessary before

debiting customers, attending to customer queries through correspondence

and over the phone.

National Railways Of Zimbabwe, Bulawayo, CSU.

ADMINISTRATION ASSISTANT- Southern Area

2010- July to October

-Doing Secretarial duties for Manager Southern Area

-Compiling weekly, monthly and quarterly Balanced Scorecard reports for the

Area Manager

Arranging meetings for the Manager and taking of minutes

Demurrage Clerk

2008 - 2010

Raising demurrage charges for wagons which overstayed in customers sidings

or the holding yard, and attending to customers queries.

National Railways Of Zimbabwe, Bulawayo

Rail Tanker Co-ordinator, Operation Management Centre

2008 - 2008

Monitoring the supply of tankers to both local customers and importers and

movement of their traffic to intended destinations.

National Railways Of Zimbabwe, Bulawayo NRZ,HEADQUARTERS

Acting Senior Operating Clerk, Traffic Admin Section

2006 - 2008

Doing Secretarial duties to Traffic Officer, Administration and Planning,

compiling WEEKLY Staff Deposition REPORT for the Chief Traffic Manager,

National Railways Of Zimbabwe, Bulawayo, NRZ HEADQUARTERS

Acting Senior Operating Clerk, Transportation Planning

2005 - 2006

Monitoring optimum use of resources, that is locomotive transit times

between sections against set targets. turnaround times at terminating

stations and fuel utilization by same locomotives

National Railways Of Zimbabwe, Bulawayo, Mechanical Accounts

Acting Accounting Clerk, Expenditure

2004 - 2005

job costing for work done by NRZ on behalf of other Contiguous Railways

using agreed labour and spare parts cost, classifying expenditure using

adopted codes and debiting relevant Cost Centres

Education

Zimbabwe Open University, Bulawayo Region

20/01/2004 - 11/07/2011

Bachelor of Commerce Accounting degree

class 2.2

The courses covered, included Financial and Management, Corporate

Governance, Investment and Risk Management, Business Law and Finance,

Financial Statements Analysis, Auditing and other relevant subjects

The research project undertaken focused on causes of low Rail Catering

sales and their impact on the section's profits .A wonderful 2.1 grade was

awarded for that piece of work

The whole programme provided me with a strong accounting foundation from

which to build a successful career in Finance and Accounting given that

successful accounting depends on application of concepts reporting

standards and extant legislature

Accademy of Cutting and Designing, Bulawayo

2002 - 2002

A level- Part Time

Accounting D

Management of Business O

London Chamber of Commerce and Industry, ZEDECO, Bulawayo, Zimbabwe

1998 - 1998

Certificate, Accounting 3RD LEVEL

PASS

Muhlanguleni High School, CHIREDZI

1986 - 1989

Ordinary Level

Six subjects including Maths, English Language an General Science. grades B

- C

Hobbies and Interests

-Going to church on Sundays

Reading newspapers and watching TV for updates of what is happening locally

and abroad

References

References are available on request.

Leonard Matimise

P157B Dangamvura Mutare

+263********* nil ***********@*****.***

Contact this candidate