Customer Service Assistant

Hello!

I’m Taylor Morrell

**** **** ***** **. ******, Tx 75115

214-***-**** **********@*****.***

Skills

I have several years experience in child care, case management, and curriculum coordinator for various non-profit organizations. This experience has equipped me with great human resource training, strong interpersonal communication skills and leadership development.

Experience

MARCH 2014 - SEPT. 2015

Big Brothers Big Sisters of SWLA - Caseworker

● F ull-time Case Manager (Community & Site-Based programs) for 5 Parish area of SWLA

● Maintain BBBS National Standards for Service Delivery Model and Match Support documentation (AIM)

● Complete inquiries, enrollment, and match process for child and volunteer

● Work with local agencies and affiliates to conduct local and national background checks; as well as recruiting sources and special events

● A fter-school and Summer Program Coordinator

-Implement leadership development curriculum, academic development, and homework assistance

-Document and track participant attendance and behavioral characteristics

● Assist in report preparation, fundraising, and other duties as assigned

SEPT. 2012 - SEPT. 2015

Louisiana Methodist Children’s Home- Mental Health Specialist

● Monitor and mentor a group of 4-6 boys in residential setting; ages 12-17

● Work with campus therapist to execute individualized treatment plans, release transitions and aid in family communications

● Implement spiritual enrichment and peer development activities

● Conduct therapeutic crisis interventions

-Including: CPR, first aid, Life Space Interviews, incident reports and debriefings

● Observe, engage in, and document behavioral activity and/ or changes

MAY 2008 - JULY 2010

The Leadership Center - Youth Coordinator

● Coordinated internal and external leadership development activities

● Provided center supervision, mentoring, and homework assistance

● Facilitated summer youth program ages 10-17

● Performed special projects as assigned by supervisor (Girl’s Night Out, Lights On After Dark) 2

AUG. 2007 - MAY 2008

Nacogdoches Boy’s Ranch - Direct Care Staff

● Monitored, mentored, and maintained quarters for group boys ages 9 12

● Worked with campus psychologist and director to implement behavior modifications and levels of treatment via point system documentatioN

Assist youth in facility upkeep, animal engagement, and community involvement

● Assisted with intake and release transitions

● Administered medications

-Substitute teacher (as needed at Boy’s Ranch)

JULY 2006 - MAY 2007

McNeese State Women’s Basketball- Graduate Assistant Coach

● Handled day-to-day team management and agenda of Head Coach; non-recruiter

● Academic liaison for apx. 15 student-athletes

● Responsible for film exchange

● Coordinated travel schedule and itinerary

● Assisted with visiting team’s requests

Education

AUG. 2001 - MAY 2006

McNeese State University - Psychology

● 4 year Letterman in Women’s Basketball

● 2 year Letterman in Women’s Track & Field

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