Management Technical Support

Gurpreet Singh

Mobile: +91-895*******

Email: ********.********@*****.***

Seeking a position of Technical Lead, System Admin, Technical Support with organizations.

PROFESSIONAL SYNOPSIS

Technical Professional with 6+ years of IT experience providing technical solutions to Client regarding Desktop, Server, Local Area Networking, Printers, and Enterprise Application Integration for hardware/software products. Quickly adaptable and able to multitask in the changing technical and Managerial atmospheres that are common in today's marketplace.

Senior technical executive with good communication, analytical, relationship management skills.

AREAS OF EXPOSURE & EXPERTISE

Desktop Support Technician assisting a team of specialists providing support for multiple clients.

Provide technical assistance to end users over Phone, Logmein and other tools or through Remote connection.

Installation, Configuring and troubleshooting of Windows 2003/2008/2012, Win XP/ Win 7, AD, DHCP, DNS, WDS, HYPER - V.

Monitoring System performance and tuning and its parameter and services of Production servers by Cacti, Nagios tools.

Installation & administration of centralized Antivirus server(Trend Micro, Symantec)

Installation and configure the full MS Office Suite, MS Outlook configuration, troubleshooting.

Install and configure network and local laser/dot matrix printers using, TCP/IP Print Services supporting HP, Bartender printers, Canon, Barcode and Label printers.

Install and configure Dell desktop and laptop PCs using RDP.

Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.

Install and configure software applications, Drivers installation.

Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol.

Service and Maintain microcomputer systems, including inspect, clean, test, run scandisk, defragment hard drives, and update antiviral programs to maintain performance and security.

Managing Backup Solutions.

Remote infrastructure Management

Extending high-end technical support on Windows Servers.

Installing and configure network printer and other hardware devices.

Providing training support to internal users and ensure satisfactory resolution of their queries.

Maintaining updated documentation for current hardware and software configurations, and also for proposed future installations & modifications to the current environment.

IT Infrastructure Management

Analysing business needs and supporting initiatives regarding establishment of IT infrastructure, including procurement of hardware and software.

Developing and negotiating with vendors for timely supply of computer peripherals and hardware devices to facilitate smooth project activities, ensuring compliance with SLA.

PROFESSIONAL EXPERIENCE

Worked with Chetu Inc. Software India Pvt ltd, Noida from Nov2011 till May 2015.

As a Team Lead handling team of 8 people.

(IT A SAS 70 Type-II Certified Company, Global Certification)

F-TEC Computer Education, Karnal Jan-2007 to Dec-2008

Hardware & Networking Faculty

Responsibility to look after Computers & Network

En Vision Computer Education, Karnal Feb-2008 to Jan-2009

Hardware & Networking Faculty

Responsibility to look after Computers & Network

Global Information & Technology, Karnal Jan-2009 to Sep 2010

Client Handling (Provide IT services like

Hardware supplies and Network Infrastructures)

KEY RESPONSIBLITIES AREA

Organization: - Chetu Inc. Software India Pvt. Ltd. Noida

Worked as a Team Lead a team called MCS (My Computer Staff) which handles around 15 to 20 Clients. Below are the responsibilities which I handle for different clients.

Provide technical assistance to multiple clients over Phone, RDP connection, Logmein and other tools.

Server management, Alert Monitoring, Resolution management, Vulnerability management, User monitoring, Backup and archiving.

Installing, configuring, managing and Administering Windows Servers, Antivirus (Trend Micro, Symantec), Network Printer, IIS Configuration etc.

Creating User, Computer, Security Groups and OU. FTP creation, Implementing Group policy.

Installing and configuring SSL certificates for websites on servers in IIS, Apache and Nginx.

Providing Remote support by handling installation, troubleshooting & required configuration windows servers. AD, DNS, Terminal Services. IIS and Sql 2005, 2008 R2.

Performing System Tuning and Performance on daily basis.

Monitoring all production servers by Nagios tool and Cacti tool.

Administration of Sonic firewall.

Remote monitoring of servers on a 24x7 basis for fault, performance and security alerts.

Performing scheduled backup in case of failure of backup schedules.

Handling User account related issues like troubleshooting the account logins and changing the password on the user request.

Managing IT related inventory and process for procurement of IT equipment

Checking and updating Antivirus on Daily, Weekly & on Monthly basis.

Migration task of Website and Servers.

Client: Raritan Pharmaceuticals, US.

Manage and monitor whole infrastructure having three production server and client machines.

Implemented the Sage X3 (ERP) applications as a new production environment.

Manage backups and Administration for Sage X3 application.

Client: HEI Hotels, US.

Solving help desk tickets on daily basis, regarding AD and Exchange.

Prepare daily and weekly report of work done.

Professional Qualification

Computer Hardware and Networking Diploma (CHN) which includes A+, & N+

and MCSE training.

Knowledge of HTML and CSS

Educational Qualification

Pursuing BSc. IT from PTU

Personal Profile

Name : Gurpreet Singh

Father s Name : Mohinder Pal Singh

Date of Birth : 06-Sep-1984

Marital Status : Married.

Gurpreet Singh

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