Desktop Support Information Technology
Resume:
Noel Mapanao
Sunnyvale, CA 94089
***********@*****.***
Summary of qualifications: Motivated and self-starting IT Professional with 11 years experience in It Desktop Support Tech Refresh, who consistently produces organized high-quality work. Dynamic, detailed, and results-centric team leader. Dependable and dedicated with immense attention to detail. Able to learn new procedures and job requirements quickly with an outstanding ability to multi-task.
Skills: Windows XP, WIN7, Adobe Photohop, Software Installation, Microsoft word, Outlook Main Frame, Health Connect, Oracle, SFE, Applix, DSI, Burt, Charlie 3 & FTP.
Desktop Support
Kaiser Permanente Santa Clara, CA 03/2011-Present
Configured and deployed XP and Win7 PC’s in support of Kaiser Permanente’s annual tech refresh and provided support for other Kaiser Permanente projects. Provide next day support for end users who received a new computers, monitors, peripherals, printers etc. Install software applications. Recovers data from hard disk and Performs data migration. Resolve and close tickets. Assisted in training new contractors in support of Kaiser Permanente’s annual tech refresh project. Provided support for the Kaiser Permanente Health Connect Monitor Uplift project.
Computer Operator
San Jose Mercury News, San Jose CA 11/2003– 11/ 2009
Operates Hewlett Packard and Tandem Computers in a multi-system environment. Mount tapes on tape drives as job requires on Charlie to perform system backups. Loads tapes on multiple servers to perform backups. Responded to customer requests on ad hoc basis to find and re-print reports from vista. Responded to vendor calls when they didn’t receive a file from the Mercury News.
Payroll Specialist/Data Entry Clerk
San Jose Mercury News San Jose, CA 11/2003 – 11/2009
Responsible for the preparation and processing of our bi-weekly payroll which includes; reviewing timecards and time summaries, accurately entering all hours worked, vacation, sick time, etc., into "MS DOS" payroll system. Make Corrections, run final reports, and transmit direct deposit file to bank per schedule. Print weekly timecards and disburse to departments. Perform Daily backups on a HP System and print payroll reports. Synchronize daily and make sure all backgrounds are up and running. Work independently with minimal supervision.
Inventory Control Coordinator II
Sun Microsystems Newark, CA 05/ 1997- 11/2002
Responsible for researching aging reports using VISTA and solving problem Dekits. Solve discrepancies with vendor shipments and problem MT’s using SFE.
Education: ROP - Computer Applications/Information Technology. High school graduate 1992
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