Engineer Technical Support
Resume:
Jan Albert Prieto
Hemet, CA 92545
951-***-**** Cell
**********@*****.***
Attention: Human Resources Manager
I write in response to the position in the field of Technical Support Specialist. I believe I can be of service to your organization.
My knowledge in computers, networking, hardware and software, as well as strong interest in automatic test equipment qualifies me for the job. Furthermore, my creativity in problem solving and effective communication skills will provide additional expertise in your organization. The best asset I have to offer your firm is my ability to accomplish goals in a timely manner, my flexibility on time schedule and working hours and being a quick learner.
Thank you in advance for your consideration.
Best regards,
Jan Albert Prieto
Technical Support Specialist/Help Desk Coordinator
Jan Albert Prieto
3485 West Thornton Avenue
Hemet, CA 92545
951-***-**** Cell
**********@*****.***
CAREER OBJECTIVE: A position in the field of Technical/Desktop Support Service or any position that’s available.
EXPERIENCE: RF1 Drive Test Engineer, LCC International Inc, Feb 2013-Apr 2015
Samsung Project Feb 26 2013 – Apr 30 2013 Cont. Nov 18 2013 – May 16 2014
Baseline data collection
E911 & CTTP to verify if there are no sector swap (PN verification)
CLA data collection
4G testing: Making sure that all throughput’s are good and passing Sprint’s standard
M2 Migration: Making sure that the IVHHO and IFHHO of the new equipment is working with the adjacent legacy network
Assisting Cluster Engineer in Optimizing the Sprint network
Assisting team in their problem troubleshooting their system or any question on their equipment
Processed single site ATP for 4G LTE 1900, 800, and 2.5 GH
Using Sprint LSM network server to control or monitor 4G sites, add neighbor, site status for troubleshooting for testing (e.g., change site transmit status, alarms, neighbors defined, etc…)
Assist with scheduling test team members for testing assignments
Qualcomm Project May 1 2013 – Nov 15 2013
Baseline data collection
Operating Kyocera Torque for PTT testing for Sprint Network
LTE testing: making sure that it’s doing a soft handover to LTE, CDMA and EVDO
CDMA testing: making sure that it’s doing a soft handover to LTE, CDMA and EVDO
EVDO testing: making sure that it’s doing a soft handover to LTE, CDMA and EVDO
Using QXDM for data collecting and processing to check the parameters and QPST to setup the phones and upgrading the software.
Troubleshooting make sure that everything is working properly.
Verizon Project May 19 2014 – Apr 24 2015
CLA data collection for VoLTE, CDMA and PSTN
Assisting Cluster Engineer in Optimizing the Verizon network
Assisting team in their problem troubleshooting their system or any question on their equipment
Repair Technician, Ultra Cell Accessories & Repair, Jan 2005-Feb 2009
Resolve/Assist EU issues on their cell phone
Installing applications
Hardware repair on their broken phone
Unlock phone or customized if needed
Repair cell phone if needed
EDUCATION: Associate Degree (Present) - Mt. San Jacinto Community College
Grade Point Average 3.5
COMPUTER SKILLS:
Software and Applications
Microsoft: Windows 7, Vista, XP, Office 2010-11, XP, Adobe Photoshop, Word, Excel, and Power Point
Hardware
Motherboard; Video, Network, and Sound Cards; Central Processing Unit, Memory, Proficient in using mobile phone test equipment
Scanners, spectrum analyzers, and oscilloscopes
CERTIFICATIONS: Computer Hardware Specialist
LANGUAGE SKILLS: Fluently speaks Tagalog
REFERENCES: Ray DelRosario
Samsung
RF Engineer Optimization Specialist
Sayed A Noori
Tesla
Working at General Assembly
Mohammad Ehsan
Tesla
Painting Dept.
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