Customer Service Technical Support

Experienced Customer service/technical support. Motivated high energy multi-tasker with the

ability to work in fast paced environment. Strong people skills with professional work ethics.

SKILLS OVERVIEW

• Customer Service and Support

• Technical knowledgeable

• Data Entry/Type 50+ WPM

• Call Center inbound and outbound

• Proficient in filing, data archiving, fax, scan. Proficient in Microsoft Office.

• Studied Medical Terminology, medical coding, and billing

EXPERIENCE

TECHNICAL CUSTOMER SUPPORT ADVISOR (work from home)

July 2015 – Current

Asurion – Nashville, TN

Troubleshoot on screen errors for Directv satellite tv services.

Troubleshoot Receivers and satellite dish equipment

Schedule technician service calls as needed

Troubleshoot internet connection issues

HEALTHCARE CUSTOMER SUPPORT ASSOCIATE (Temp- Project based)

November 2014 – July 2015

Xerox (CVS- Silverscript) – Madison, MS

Process prescription claims for mail orders for Medicare Part D participants.

Process premium payments and payment plans

Adhere to HIPAA regulations while protecting Personal health information of members

Discuss benefit plan design consultation and drug utilization review

APPLE TIER 1 TECHNNICAL SUPPORT ADVISOR (Temp-work from home)

June 2013 – November 2014

KellyConnect – Troy, MI

Provide technical support for Apple devices.

Answer calls for multiple issues such as account security, technical support,

and sales

Assist with Managing, installing, and uninstalling application programs and soft-

ware

Setup home networks, printers and remote guidance for troubleshooting

Troubleshoot computer hardware and software problems, home

networking, including problems with externally connected devices such as

printers, external drives, or portable media players.

CUSTOMER ACCOUNT EXECUTIVE

January 2013 – June 2013

Comcast – Jackson, MS

Retain customers who were attempting to cancel services

Maintain and make changes to accounts using various databases.

Handled irate customers concerns in a fast paced call center

Sold cable, internet, and telephone services based on consultation and customers needs

Basic troubleshooting of cable television equipment and internet service

SALES CONSULTANT

July 2012 – January 2013

ETech – Dallas, TX

Provide basic technical support for Apple IPhone and IPad devices.

Analyze the needs of the customer and configure a complete solution.

Process orders via telephone for Apple mobility and Mac products.

Upsold products from third party companies

CLAIMS REPRESENTATIVE/ SUBROGATATION SPECIALIST

January 2008 to July 2008

Allstate Insurance Company – Dallas, TX

Increased customer loyalty through taking first notice of loss claims and ensuring the customer received repairs in a timely manner.

Successfully resolved 500+ customer issues per week in a fast paced call center environment.

Collected funds from third party insurance carriers, attention to detail, exemplary customer service delivery and team-player attitude.

Managed incoming and outgoing calls for busy insurance company office.

CUSTOMER SERVICE REPRESENTATIVE

October 2007 to January 2008

PRC – Carrollton, TX

Managed incoming and answered questions regarding insurance benefits and other membership inquiries in a face paced call center environment.

Processed data in various computer data entry systems.

Processed payments and/or issued refunds.

Recommended services and transferred calls to other sections or organizations as needed.

TRANSPORTATION CLERK/ CUSTOMER SUPPORT SPECIALIST

December 2001 to May 2005

United States Air Force – San Antonio, TX

Developed customer relations through telephone and face to face interaction.

Certified Hazardous materials for shipment via air and vessel

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Created spreadsheets to improve inventory management and reporting accuracy.

Managed incoming and outgoing calls for busy office.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, conduct briefings.

Communicated with domestic and overseas offices and carriers to arrange shipments of household goods and cargo

Handled, processed and distributed confidential information.

EDUCATION

Colorado Technical University Online November, 2010

Associates of Science in Medical Billing and Coding with courses in terminology, pharmacology, CPT,

ICD-9 and ICD-10

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