Manager - IT Services

KARTHIKEYAN NL

F-*, Gokulam Flats,

***, *********** ***** **** ****,

Valasaravakkam,

Chennai-600087

Tamilnadu, India

Mobile: +91-984-***-****

Email: **.***********@*****.***

SUMMARY

Over 11 years of IT Experience in the field of Network & Security including Operations. Focused on Infrastructure Security, Engineering, Network Services, Management and Integration. Also responsible for defining IT Security Strategy, Defining Security Product Roadmaps, Design, Identifying & Evaluating New Products for improving Posture and Vendor Management etc.

Successful services were provided through strong interpersonal and communication skills complemented by constant efforts towards upgrade of domain knowledge and productive team environment skills. Professional Experience

HCL Technologies Ltd Jul 2012 – Till Date

Designation: Manager - IT Services

Opsource India Pvt Ltd,Bangalore Nov 2010 – Jun2012 Designation: Senior Network Engineer

Verizon Data Services India Pvt Ltd June 2009 – Oct 2010 Designation: Senior Analyst -Network Engineer

Scope International Pvt Ltd Sep 2006 -- May 2009 Designation: Network Analyst

Hall Mark Computers Jan 2004 -- Apr 2006

Designation: Systems Engineer

Professional Certifications

Successful completion of PCI DSS and Lead Auditor ISO 27001:2013 certifications.

Currently preparing CCIE R&S. Also pursuing VCP-NV and DV, NCDA, EMC and Endpoint certifications.

ITIL V3 Foundation.

Skill set

Routers Cisco 7200,2600, 2800, 3600, 3700, 3800

Switches Cisco Catalyst 6500,3500,2960,Nexus 7k,5k series Firewalls Cisco ASA 5540,5520,Checkpoint R75,65 series Routing Protocols RIP,OSPF, BGP, EIGRP etc

Load Balancers F5 Big IP, Cisco ACE, CSS and Citrix Netscaler. WAN Protocols PPP, HDLC and Frame Relay

Datacenter technologies Knowledge of Cisco Nexus 1000v,Nexus 5k and 7k,UCS,Fabric switches etc

Virtualization Knowledge of VMware, VCP- NV, DV etc Storage Knowledge of SAN, NetApp, EMC etc

Cloud Technologies Knowledge of AWS and other technologies Other Protocols IPv4, ICMP, TCP, UDP, DNS, DHCP, FTP, TFTP, STP, RSTP, PVST+, VTP and NTP

VPN and Tunneling IPSec site-to-site VPN, Client-to-Site, GRE Applications Cisco ACS v3.2, RSA,HP Opsware NAS, SAS WAN Optimization tools Arbor,Wireshark, Kiwicat,Netflow,Netqos Operating Systems Windows 2003\08 Server, Red hat Linux. Proxy Services Websense Content gateway Manager

File Integrity Services McAfee Solidcore

Antivirus Symantec Endpoint Protection Manager

12.x,McAfee Endpoint solutions

Knowledge in Concepts of MPLS, IPv6.

Project Details

HCL Technologies Ltd

1. Global IT Services - Infrastructure Security Engineering and Management Environment Infrastructure Security Cloud and Endpoint Security Position Manager-IT Services

Client HCL Technologies

Period Jul 2012 till date

Roles and Responsibilities:

Managing the Security and Network Design Architecture for Enterprise requirements.

Managing the Infrastructure Engineering Function for last 3 plus years.

Identifying Security Products & Defining Security Product Adoption Strategy to improve Security Posture for the Organization.

Developing IT Security Strategy, Planning for IT Security stream for Global Operations.

Carrying-out Risk Assessment for Infrastructure Elements / Components / All Facets of IT.

Handling Network and Security Operations for about 4 Large Sites.

Managing Security Infrastructure for largest region - Chennai for last three years.

Hands-on for most of the commonly used Security and Network Systems.

Managing the Symantec Endpoint Protection Infrastructure for all the HCL domains globally.

Managing Cloud Security for customers.

Lead Auditor for ISO 27001:2013.

Good Understanding of ISO 27001, PCI 2.0/3.0 etc.

Managing Security Assurance Function for last 3 plus years.

Managing Vulnerability Management Program for all facets of IT .

Handling RFP/RFI response for Strategic and Large deals from IT standpoint.

Managing File Integrity Services for meeting PCI (Payments Card Industry) control standards for customers.

OpSource India Pvt Ltd.

1. Global Network Services – Managed Hosting and Cloud Computing Environment 5 Data Centers and several customers across the US and EMEA Position Senior Network Engineer

Client OpSource India Pvt Ltd.

Period Nov 2010 till June 2012

Roles and Responsibilities:

Entire Customer Datacenter Management.

Design and implement network and security solutions for large networks.

Implementation and management of devices including Cisco ACE - Expertise in Layer-7 load balancing and implementing complex load balancing solutions.

Building F5 configurations from the scratch and migrating devices.

Strong Product knowledge and on the technical specifications on the Datacenter devices.

Working with the Engineering team on helping the Architecture setups.

Managing the cloud and hosting services.

Provisioning Customer Networks and managing them.

Managing Cloud environment and providing technical solutions.

Building the customer networks and contexts with end to end ownership of the accounts.

Configuring Site-to-Site IPSEC VPN tunnels and Client-to-Site configurations.

Managing all network devices of the data centers.

Raising TAC cases and coordinating with Cisco on resolving all critical issues.

Isolate quickly, diagnose and fix with partners the problems without any business impact. Verizon Data Services India Pvt Ltd.

1. Global Remote Operations Center

Environment 3 Data Centers, more than 46 customers globally Position Senior Analyst - Network Engineer

Client Verizon Business

Period June 2009 till Oct 2010

Roles and Responsibilities:

Troubleshooting of live network issues.

Managing their firewall devices (ASA, PIX, FWSM), Load balancers (F5, Cisco ACE, Netscalers etc) and also working on Check point (R75.20, R75.40) firewalls.

Managing F5 devices, building up new boxes, configuring the F5 box through remote operations, configuring ssl certificates, iRules, configuring ASM policies, creating Virtual servers, pool members, License up gradations etc.

Working on all Customer changes for new configurations or Access lists,VPN etc

Measuring and monitoring from almost like an end-user perspective.

Correlation of network data with end-user performance and availability information.

Raising TAC cases with Cisco \ F5 and coordinating with them on resolving all critical issues.

Generation of alerts when end-to-end performance and availability are diminished.

Prioritization of issues by impact on the customers.

Mapping of changes and infrastructure dependencies to provide insight into the business impact analysis

Responsible for ensuring that service levels committed to the business are delivered.

Isolate quickly, diagnose and fix with partners the problems without any business impact.

Travelled Onsite to USA for training and visited the Verizon Business office at San Francisco. Holding US Business VISA (B1) till 2020.

Scope International Pvt Ltd

Environment Banking

Position Network Analyst

Clients Standard Chartered

Period Sep-2006 to May 2009

Network Operations:

Ensure high availability of network devices such as routers, switches and access points across KC locations

Provide L2 support for Switching, Routing and Application related problems.

Installation and configuration of new network devices across globe

Maintain and ensure high availability

IP address and DHCP pool management for all the sites across the globe using Men & Mice application.

Conduct regular checks to ensure adherence to network & security policy.

Providing support for Authentication, Authorization and Accounting (AAA) changes, configuration and installation

Access Control List (ACL) configuration, maintenance and tracking on backbone routers.

Preparing Logical Network topology diagrams for SCB branches. Hall Mark Computers Pvt Ltd

Environment Software Development

Position Systems Engineer

Clients State Bank of India,Chennai, Qmax Test Equipments Pvt Ltd Period Jan-2004 to Apr-2006

Roles and Responsibilities:

OS installation and Maintenance.

Software installation and up gradation.

Maintenance of project Repository (Quota Management).

Creating Permanent backup, daily backup and Differential backup.

Configuring the printers and Managing Network printing issues.

Implementation of Active Directory Services, DNS, DHCP Servers.

Creating users, groups and assigning permissions as per requirements.

Installing, configuring and troubleshooting E-mail clients such as MS-Outlook.

Managing and Co-ordinating with Vendors and ensuring minimum downtime to close the call. Academics

Degree : Bachelor of Engineering (ECE)

Field : Electronics and Communication Engineering. College : AMA College of Engineering.

University : University of Madras

Classification : First Class

Year of completion : May 2003

Personal Details

Date of Birth : 01-October-1981.

Languages Known : English, Tamil and Hindi.

Passport Number : G0652021

Alternate Number : +91-44-428*****

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