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Customer Service Supervisor

Location:
San Francisco, CA
Posted:
November 04, 2015

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Resume:

Sonia Barrera

***** ********* **.

Annville, Pa *7003

570-***-****

QUALIFICATIONS:

** ***** ** ********** ** Behavioral Health, Social work, IDD Support

Detailed oriented

Excellent communication, interpersonal, and written skills

Self-motivated, dedicated, reliable, and organized

WORK HISTORY:

Community Service Group Direct Support Specialist

Atlas, Pennsylvania November 2014 - Present

Provide 1:1 with resident to ensure his safety and the safety of others.

Northwestern Human Services Program Supervisor

Sunbury, Pennsylvania October 2013 – October 2014

Supervisor working with two adult IDD females, one Dual Diagnosed with Williams’s Syndrome and the other female client with diagnosed mental illnesses.

Implement daily living skills of house cleaning, cooking, social skills building at home, community, and at work. Assist in appointments. Assist in Volunteer work.

Implement family skills building with female consumer, mother and daughter

Administer medications

Documentation notes on ADP system.

Preparer of three schedules, payroll in Timekeeper, Avatar and LMS trained

Certified Investigator

Trainer for new hires on introduction to IDD’s

Denali Family Services, Behavioral Health Associate

Wasilla, AK June 2011 – March 2012

Provided services for SED children in the home, school, and community.

Implementing programs to meet the needs of SED children to ensure progress and stability of emotions and behaviors.

Documentation of progress notes

Complete various trainings to maintain education on diagnosis of consumers

De-escalate client ensuring safety of self and peers.

Monitored progress as clients applied learned skills in the home, school, and community.

Mat-Su Activity Respite Center, Direct Support Specialist

Palmer, AK May 2010 – July 2012

ABA trained by Stephanie Bloomfield of Autism Partnership

Implemented Applied Behavior Analysis (ABA) Program for severely, nonverbal, autistic 13 &15 year old male teens.

Work in group home with 20 year old deaf male providing assistance toward maintaining supported living goals with communication of ASL.

Provide Respite Care, Day Habilitation, and In-Home services

Implementing a variety of programs of Self-help, Language development, Academic Skills, Motor Skills, Tolerance building, and replacement strategies while assisting clients to maintain treatment goals.

Medication administration

Written documentation

Transcontinental Direct Pennsylvania, Account Coordinator / Account Services Support

Hamburg, PA October 2006 – January 2009

Liaison between customer and various company internal departments

Responsible for translation and coordination of job requirements

Demonstrated ability to interact effectively, cooperatively, and intelligently with a diverse group of people in both written and oral communication

Excellent computation and analytical skills

Assisted in job set up, daily monitoring, client and production requests and requirements, data entry, and preparation of documents

Ability to pay attention to details and work in a fast-paced environment

REDCO Group, Direct Care Worker / Program Supervisor

Pottsville, PA May 2004 – December 2009

Responsible for the behavioral management and care of 7 men in a group home, and 3 women in a separate group home.

Assistance of daily living skills, home management, and meeting the needs of the consumers

Supervisor of a staff of 13 ensuring ability to assist consumers

Educated in medication administration to consumers

Responsible for ensuring continued training of staff to update medical and behavioral information

Documentation of progress notes

Trained and certified to complete HCSIS reportable incidents of all forms of abuse to the state

Boscov’s Department Store, Customer Service Sales

Pottsville, PA November 2002 – May 2004

Responsible for sales, service, merchandising and inventory control of fine jewelry, fashion jewelry, and watch department

Provided excellent customer service

Performed security and loss prevention awareness procedures

Home Health Aide Self Employed

Minersville, PA September 1999 – September 2002

Provided services and met needs to a 90 year old elderly woman

Maintained home, grocery shop, meal preparation, medication administration, laundry, bathed her and drove her to appointments.

LifeQuest Counseling Center, Mental Health Activity Therapist

Wasilla, AK February 1995 – July 1999

Implemented and designed therapeutic programs to teach mentally and emotionally challenged individuals daily living skills

Exceeded treatment goals and maintained excellent success rates with implementation of programs

Provided extensive rehabilitative care to children, teens and adults exhibiting emotional issues from abusive settings

De-escalate client ensuring safety of peers and clients.

Provided community based activity therapy

Monitored progress as clients applied learned skills in the home, community and school

Establish a therapeutic relationship with family and client

Attend treatment team meetings to attribute to the review and development of clients goals

Complete various trainings to maintain education on prognosis of consumers

Documentation of progress notes

Alaska Vocational and Counseling Services, Occupational Job Placement Specialist

Palmer, AK July 1994 – February 1995

Responsible in directing physically and mentally challenged clients in obtaining suitable employment

Coached clients in employment skills and job search

EDUCATION:

University of Phoenix, Bachelor’s Program in Psychology (In Progress) Oct. 2014

Ultimate Medical Academy, Associates Degree in Healthcare Management May 2014

University of Phoenix, Associate’s Degree concentration on Psychology July 2011

Ricks Junior College, Classes in Psychology 1978 - 1979

Service High School, High School Diploma 1974 – 1978

CERTIFICATIONS:

NCI Certified 2009

MAB Certified 2012

Supportive Strategies Certified 2014

Certified Investigator 5/2014

NAPPI Certified 2015

First and CPR Certified 2015

Denali Family Services Training Certificates 2011 - 2012

REDCO Online Training Certificates 2004 – 2009

LifeQuest Training Certificates 1995 – 1999

Training certificates presented upon request

Sonia Barrera

10431 Jonestown Rd.

Annville, Pa 17003

570-***-****

REFERENCES:

Janice Pavloski Supervisor 570-***-**** ext. 31061

CSG EPCH

532 W. Saylor St. Atlas, PA

Mr. Tyler Supervisor 907-***-****

Denali Family Services

291 E. Swanson – Ste. 100 Wasilla, Alaska 99654

Bob Petersen Human Resource 907-***-****

Matsu Activity and Respite Center (M.A.R.C)

6177 E. Mountain Heather Way Palmer, Alaska 99645

Sheila Tokonitz, Program Supervisor 570-***-****

REDCO Group

45 Echo Lane Tremont, PA 17981

Tina Schultz, Department Supervisor 610-***-****

IWCO Direct

100 Industrial Dr. Hamburg, PA 19526

Darcy Logan, Owner/Supervisor 907-***-****

Alaska Vocational Rehabilitation & Counseling Services

P.O. Box 3034 Palmer, AK 99645



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