Customer Service Supervisor
Resume:
Sonia Barrera
Annville, Pa *7003
QUALIFICATIONS:
** ***** ** ********** ** Behavioral Health, Social work, IDD Support
Detailed oriented
Excellent communication, interpersonal, and written skills
Self-motivated, dedicated, reliable, and organized
WORK HISTORY:
Community Service Group Direct Support Specialist
Atlas, Pennsylvania November 2014 - Present
Provide 1:1 with resident to ensure his safety and the safety of others.
Northwestern Human Services Program Supervisor
Sunbury, Pennsylvania October 2013 – October 2014
Supervisor working with two adult IDD females, one Dual Diagnosed with Williams’s Syndrome and the other female client with diagnosed mental illnesses.
Implement daily living skills of house cleaning, cooking, social skills building at home, community, and at work. Assist in appointments. Assist in Volunteer work.
Implement family skills building with female consumer, mother and daughter
Administer medications
Documentation notes on ADP system.
Preparer of three schedules, payroll in Timekeeper, Avatar and LMS trained
Certified Investigator
Trainer for new hires on introduction to IDD’s
Denali Family Services, Behavioral Health Associate
Wasilla, AK June 2011 – March 2012
Provided services for SED children in the home, school, and community.
Implementing programs to meet the needs of SED children to ensure progress and stability of emotions and behaviors.
Documentation of progress notes
Complete various trainings to maintain education on diagnosis of consumers
De-escalate client ensuring safety of self and peers.
Monitored progress as clients applied learned skills in the home, school, and community.
Mat-Su Activity Respite Center, Direct Support Specialist
Palmer, AK May 2010 – July 2012
ABA trained by Stephanie Bloomfield of Autism Partnership
Implemented Applied Behavior Analysis (ABA) Program for severely, nonverbal, autistic 13 &15 year old male teens.
Work in group home with 20 year old deaf male providing assistance toward maintaining supported living goals with communication of ASL.
Provide Respite Care, Day Habilitation, and In-Home services
Implementing a variety of programs of Self-help, Language development, Academic Skills, Motor Skills, Tolerance building, and replacement strategies while assisting clients to maintain treatment goals.
Medication administration
Written documentation
Transcontinental Direct Pennsylvania, Account Coordinator / Account Services Support
Hamburg, PA October 2006 – January 2009
Liaison between customer and various company internal departments
Responsible for translation and coordination of job requirements
Demonstrated ability to interact effectively, cooperatively, and intelligently with a diverse group of people in both written and oral communication
Excellent computation and analytical skills
Assisted in job set up, daily monitoring, client and production requests and requirements, data entry, and preparation of documents
Ability to pay attention to details and work in a fast-paced environment
REDCO Group, Direct Care Worker / Program Supervisor
Pottsville, PA May 2004 – December 2009
Responsible for the behavioral management and care of 7 men in a group home, and 3 women in a separate group home.
Assistance of daily living skills, home management, and meeting the needs of the consumers
Supervisor of a staff of 13 ensuring ability to assist consumers
Educated in medication administration to consumers
Responsible for ensuring continued training of staff to update medical and behavioral information
Documentation of progress notes
Trained and certified to complete HCSIS reportable incidents of all forms of abuse to the state
Boscov’s Department Store, Customer Service Sales
Pottsville, PA November 2002 – May 2004
Responsible for sales, service, merchandising and inventory control of fine jewelry, fashion jewelry, and watch department
Provided excellent customer service
Performed security and loss prevention awareness procedures
Home Health Aide Self Employed
Minersville, PA September 1999 – September 2002
Provided services and met needs to a 90 year old elderly woman
Maintained home, grocery shop, meal preparation, medication administration, laundry, bathed her and drove her to appointments.
LifeQuest Counseling Center, Mental Health Activity Therapist
Wasilla, AK February 1995 – July 1999
Implemented and designed therapeutic programs to teach mentally and emotionally challenged individuals daily living skills
Exceeded treatment goals and maintained excellent success rates with implementation of programs
Provided extensive rehabilitative care to children, teens and adults exhibiting emotional issues from abusive settings
De-escalate client ensuring safety of peers and clients.
Provided community based activity therapy
Monitored progress as clients applied learned skills in the home, community and school
Establish a therapeutic relationship with family and client
Attend treatment team meetings to attribute to the review and development of clients goals
Complete various trainings to maintain education on prognosis of consumers
Documentation of progress notes
Alaska Vocational and Counseling Services, Occupational Job Placement Specialist
Palmer, AK July 1994 – February 1995
Responsible in directing physically and mentally challenged clients in obtaining suitable employment
Coached clients in employment skills and job search
EDUCATION:
University of Phoenix, Bachelor’s Program in Psychology (In Progress) Oct. 2014
Ultimate Medical Academy, Associates Degree in Healthcare Management May 2014
University of Phoenix, Associate’s Degree concentration on Psychology July 2011
Ricks Junior College, Classes in Psychology 1978 - 1979
Service High School, High School Diploma 1974 – 1978
CERTIFICATIONS:
NCI Certified 2009
MAB Certified 2012
Supportive Strategies Certified 2014
Certified Investigator 5/2014
NAPPI Certified 2015
First and CPR Certified 2015
Denali Family Services Training Certificates 2011 - 2012
REDCO Online Training Certificates 2004 – 2009
LifeQuest Training Certificates 1995 – 1999
Training certificates presented upon request
Sonia Barrera
10431 Jonestown Rd.
Annville, Pa 17003
REFERENCES:
Janice Pavloski Supervisor 570-***-**** ext. 31061
CSG EPCH
532 W. Saylor St. Atlas, PA
Mr. Tyler Supervisor 907-***-****
Denali Family Services
291 E. Swanson – Ste. 100 Wasilla, Alaska 99654
Bob Petersen Human Resource 907-***-****
Matsu Activity and Respite Center (M.A.R.C)
6177 E. Mountain Heather Way Palmer, Alaska 99645
Sheila Tokonitz, Program Supervisor 570-***-****
REDCO Group
45 Echo Lane Tremont, PA 17981
Tina Schultz, Department Supervisor 610-***-****
IWCO Direct
100 Industrial Dr. Hamburg, PA 19526
Darcy Logan, Owner/Supervisor 907-***-****
Alaska Vocational Rehabilitation & Counseling Services
P.O. Box 3034 Palmer, AK 99645
Contact this candidate