Customer Service Management

Kerry J Rogers Sr.

**** *. ********* *******, ** 60620 773-***-****, 872-***-**** **************@*****.***

Objective

Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality customer service and system maintenance.

Summary of Qualifications

Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.

Providing technical hands-on capabilities with: installation and configuration, remote monitoring, help-desk customer service tech support, maintenance and troubleshooting.

Hard worker, quick learner, and ability to assume responsibility

Responsible, dependable, punctual

Certifications

Customer Service Certification

CompTIA A+ Certification- Pending

Professional Skills

Windows Operating System Installations

Use of Performance Monitoring Tools

Configure and Use Remote Management and Remote Access

Backup and Restoration Procedures for Data Recovery

Install, Configure, and Troubleshoot Printers

Install and Troubleshoot PC Components

Education

Computer System Institute Chicago, IL

Networking Career Program 10/2014 - 05/2015

National Restaurant Association Chicago, IL

Diploma 02/2015 - 02/2015

Work History

ILLINIOS SPORT SERVICES (U.S. Cellular Field) Chicago, IL

Warehouse Porter 02/2012 - Present

Developed good rapport with vendors.

Maintained mission critical equipment and inventory.

Processed orders for purchasing/account billing.

Coordinated with vendors to acquire products for completion of projects.

MACY'S (Walnut Room) Chicago, IL

Lead Food Runner 10/2011 - 01/2015

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

Followed procedures for safe food preparation, assembly, and presentation.

Assisted management with inventory control and stock ordering.

SKY'S DA LIMIT SATELLITE Inc. Chicago, IL

Installer (Contractor) 02/2008 - 09/2011

Assisted in completion of mission critical projects.

Managed on-site projects.

Maintained mission critical equipment and inventory.

Prepared quotes and estimates for projects.

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