Organizational Change Management - OCM

Selwyn Swe

*** ***** ** **, *********, FL ***** 941-***-****

******@******.*** – http://www.selwyn.org

Strategic communications and transformation, project management and leadership facilitation professional.

Education:

University of Richmond, VA – 1993 BS – Business Administration

Certifications:

GPHR – Global Professional in Human Resources

PMP – PMI Project Management Professional

CGBP – Certified Global Business Professional Certification

Prosci Change Management Certification

APMG Change Management Certification

ITIL V3 Certification

Adobe Certified Expert – Captivate and Acrobat X

CompTIA Security+ Certification

Certified Toastmaster – Public Speaking

Associations:

ATD (formerly ASTD) – Association for Talent Development chapter member

IABC – International Association of Business Communicators

President, Tampa Bay chapter

Recognized as part of a Silver Quill award winning team for IT intranet communications

ACMP – Association of Change Management Professionals

Founding member

Former lead of social media working group at national level

Change management blogger – http://www.selwyn.org

Experience:

Transformational Change and Communications Director – 9/13 - present

Jabil Circuit

Develop and implement communication and transformation strategy and program management for global departments spanning 4 continents representing 90+ global locations.

Implement transformational communication platforms for a globally distributed department where one did not previously exist:

oCreate organizational change management (OCM) guidance for IT projects

oConduct needs analysis to determine current and future states

oDevelop stakeholder analysis and risk assessment acumen within IT projects

oCreate strategic three year roadmap for all modes of communications

oInstitute foundational tools including content management systems (CMS), town hall, feedback loops and broadcast communications

oSet standards for and developed programs to improve how IT employees communicate

Strategic planning facilitation for global IT department:

oCreate team level strategic planning template adopted across entire IT organization

oFacilitate meetings with IT leaders and their teams to improve their strategic planning

Consult with HR leadership to improve HR communication:

oDevelop HR town hall strategies with CHRO

oCreate communication plans for HR leadership

Stand up HR Transformational PMO for global projects focused on improving global HR processes.

Develop PMO structure to support major organizational change

Educate and support new project managers

Support project managers in working within the PMO structure

Organizational Change Lead, Supply Chain Transformation – 12/12– 9/13

BJC Healthcare

Program lead for enterprise-wide organizational change strategy and implementation for a supply chain transformation across the BJC HealthCare family of 13 hospitals. The strategy is slated to save BJC $54 million in the first year and nearly $400 million in subsequent years of implementation.

Develop organizational change strategy for supply chain initiative that saves $54 in the first year while not impacting the quality of care and world class medicine at BJC:

oTrain and coach supply chain leadership (three VPs and one chief executive) on change management strategy as a part of the transformational journey

oImplement learning plan to empower supply chain employees as change agents

oEstablish an improved culture of communication and transparency for the supply chain

oDevelop departmental identity for supply chain across entire enterprise (13 hospitals plus administrative areas)

Create communication channels within organization where none previously existed:

oInfluence and collaborate with communication directors across enterprise

oDevelop online presence for enterprise-wide communications using SharePoint ‘07

oCreate training plan for implementing SharePoint environment as communication tool of choice for department

IT Communication and Transformation Strategy Consultant – 08/09 – 12/12

Consulting engagements in retail, manufacturing, technology and medical sectors. Client highlights include:

Rockwell Collins

Organizational Change Lead Consultant

Lead organizational change for global SAP initiatives by facilitating leadership/executive engagement, stakeholder development, strategic alignment and training development

Improve Organizational Change Management Office methods based on Prosci ADKAR model to:

oIntegrate with project and program management teams

oEngage leadership to become active and visible sponsors

oDevelop assessments for large projects

oImplement planning templates for change agents

Foster relationship between Change Management and Learning & Development teams:

oEnsure CBT development within LMS architecture meets learner needs

oFacilitate alignment with training leads to ensure that education aligns with organizational change needs

oEnsure the right training architecture is applied for the right audience needs

Manage stakeholder relationships to foster alignment between stakeholders, sponsors and the project teams

Partner on a cross functional basis as IT transformation liaison with HR, manufacturing and corporate communications

Provide leadership to improve capabilities within the Organizational Change Management Office

Walmart – Bentonville, AR

IT Communications and Organizational Change Strategic Consultant

Lead organizational change strategy development for a vendor re-alignment initiative impacting global IT vendor relationships (5500+ contractor resources representing US$800 million+ annual spend):

oBuild IT communication and change strategy based on industry best practices

oCreate tactical implementation model for the change strategy

oInfuse continuous feedback into sub-team planning

oMeasure performance of sub-teams in compliance to change management objectives

Partner with relationship managers from 9 of the top global consulting firms (Accenture, Deloitte, IBM, KPMG, Wipro, Tata, UST Global, Cognizant and Softtek) to manage key milestones

Manage strategic partner model through communication

Maryville Technologies – St. Louis, MO

Education, Communications and Organizational Change Management Strategy Consultant

Design internal educational, onboarding, communication and change management strategy for an IT consulting firm during a period of significant growth (30% FTE annual growth):

oDevelop LMS strategy (Moodle) and roadmap to meet growing demand

oImprove new hire retention and speed to ROI through program development

oFostered new hire productivity through community for new employees

Facilitate communication strategies for corporate rebranding.

oDevelop corporate internet redesign and manage vendors for web development

oManage stakeholder expectations through clear and concise communication channels

oPartner with leadership to transform web, print and tradeshow marketing collateral

IT Organizational Change and Communications – St. Louis, MO 11/95 – 8/09

Monsanto Company

IT organizational change management, education and strategic communications project management for technology focused areas of a global enterprise:

Transformational change management and communication project management for global IT projects impacting up to 30,000 users across 6 continents:

oImplement employee change communication during corporate mergers

oManage change communication for construction of $21 million data center project

oLed OCM for SharePoint and Office implementations of 20,000 workstations

oManage change communication on a global basis for Y2K project, email migration to Outlook/Exchange for 30,000 user accounts, Active Directory and upgrade to Office

Develop and implement technology focused learning:

oLMS migration (Aspen) communication lead

oSupport large scale enterprise projects by developing educational programming

oAuthor IT instructor led training, online education and technical documentation

oDevelop non-traditional learning focused on understanding new technologies Develop virtual co-location strategy for employees to connect worldwide

Partner with HR, CIO and departmental leadership to implement communication strategy focused on employee engagement:

oDevelop online communication platform for global departments

oShare best practices across multiple departments in the organization

oFoster two way conversations online between site employees and executive leadership

oChampioned diversity through communications for employee resource groups (ERGs)

oManage redevelopment efforts for employee recognition

Strategic communications planning for multinational IT organization:

oStrategy and management of IT news portal for the global IT department

oDevelop metrics for communications effectiveness with statistical data and surveys

oSupport change communication during transition of three different CIOs

oDevelop IT employee change communication during a period of departmental outsourcing/downsizing and subsequent insourcing/rehiring

oCreate marketing and communication IT consolidation impacting 6,000 global users

Develop corporate intranet communications as part of an IABC Silver Quill award winning team

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