Customer Service Human Resources

Danielle M. Leyland

**** **** *** ****** 330-***-****

Akron, OH 44313 ********.*******@****.***

Strategic Human Resources Business Partner

Proven HR Leader with 15+ years’ experience supporting global Fortune 500 organizations; Nestle, Alcoa and The Sherwin-Williams Company:

Corporate and Plant level roles supporting a wide variety of customers including; Supply Chain, Customer Service, Sales & Marketing, Finance & Accounting, Engineering, Human Resources, Operations and IT

Building positive change management and communication strategy for re-orgs, start-ups, union avoidance and integrating new groups through mergers and acquisitions

Full service Talent Management experience including, recruitment for non-exempt campus and experienced employees and creation of programs to support sustainable movement and Leadership Development for all career levels within the organization

Earned Master’s degree from Case Western Reserve University in Organizational Development and Change while working full-time

Prosci Change Management Practitioner

Professional Experience

Nestle, Cleveland OH 2013-present

Corporate HR Manager – East 08/2015-present

HR Manager for NUSA Supply Chain and Customer Service with a focus on building HR Strategy, Change Management, Organizational Design/Development and HR Continuous Improvement. Additional responsibilities include main HR contact for the head of the largest group within the Supply Chain network and corporate contact for eastern half of the US.

Corp HR Manager, Nestle USA 12/2014-8/2015

HR Manager for NUSA Supply Chain and Customer Service with a focus on building HR Strategy, Change Management, Organizational Design/Development and HR Continuous Improvement. Factory HR Manager, Minors Factory 07/2013-12/2014

Managed a team of four HR professionals and five trainers with responsibility for building HR strategy, employee development and facilitating positive change at the LJ Minor Factory.

ALCOA, Independence OH 2010- 2013

Sr. HR Business Partner Barberton Cast House and Plant 07/2011 – 7/2013 Manage HR department for a new startup Cast House facility including creating policies that encourage a self-managed workforce culture, influence culture change at a plant with an ingrained negative culture, coaching management towards proactive communication, provide expert level employee relations counsel, make recommendations to leadership in regards to creating trusting relationships.

Sr. Human Resources Generalist Cleveland/Farmington Hills 04/2011-07/2012 Provide expert level HR Management support to Cleveland and Farmington Hills employees with the proven ability to address all HR functional areas including coaching and counseling, talent reviews, succession management processes, designed and implemented high-potential development program called Wheels in Motion, development and career planning, all aspects of recruitment and retention activities, provide oversight to AWTP level systems, security, reporting and analysis, serve as an employee advocate to represent the needs of individuals or the group to the management team.

Global Business Unit Human Resources Generalist 03/2010-04/2011

Worked to assure successful implementation/acquisition of our Barberton Plant to Alcoa policies and procedures, aid the leadership team to integrate all people related initiatives, processes, policies, and activities into an overall leadership approach consistent with Alcoa values, serve as the Business Unit HR subject matter expert for location plant support, drive employee engagement, coaching of Business Unit Leadership as well as for plant HR and Leadership team, manage and improve HR metrics to assure that they provide value, provide compensation recommendations, and employee relations.

The Sherwin Williams Company, Cleveland OH 2007-2010

Global Human Capital Managing Analyst 2008- 2010

Promoted to newly created full-service talent management position reporting directly to the CIO, directed day to day activities of the technical recruitment department, managed year round Professional Apprentice Co-op program, quickly established creditability with IT Managers cross divisionally, proactively planned ahead to avoid talent surpluses or shortages, developed formal plan for workforce recruiting and retention, updated job descriptions, examined and revised compensation structure, advise and participate in succession planning and year end reviews, nominated and accepted awards on behalf of Sherwin for NEOSA’s Best Tech Awards and Computerworld’s Best Places to Work, made recommendations for training programs, solely responsible for the design of recruiting strategies for Corporate/Global IT, transitioned department recruitment strategy from third party dependent to in-house reliant, influenced management to follow new recruitment processes, networked with various professional groups to create a talent pipeline, sourced and cold-called potential candidates, represented Sherwin-Williams on IT related committees at local universities to influence their curriculum, trained staff to assure compliance with SW policies and local, state and federal laws/regulations, managed one assistant.

Corporate Recruiting Analyst 2007-2008

Responsible for filling exempt level audit positions (finance, accounting & IT professionals), establishing and maintaining relationships with outside contacts as well as minority organizations, attending college and professional job fairs, developing a diversity program, gathering information and submitting for Fortune Magazine requirements.

FirstEnergy Corp, Akron OH 2006- 2007

Associate Human Resources Rep

Analyzed internal equity reports and recommend compensation, partner with senior management for workforce planning, establish and maintain relationships with outside contacts as well as colleges and universities, recruit for entry level exempt engineering, supply chain, IT, finance and accounting professional openings, filled over 200 co-op positions, leverage online recruiting resources and in-house ATS to identify and recruit the very best candidates, developed an effective pipeline of key talent potentially available for immediate hire as succession planning needs dictate, DDI Certified.

Time Warner Cable, Akron. OH 2004- 2006

Lead Recruiting Specialist

Oversee recruitment and placement for NEO technical areas, succession planning with management, make recommendations regarding increasing diversity by utilizing innovative approaches, practices and procedures, researched and analyzed data to decrease employee turnover, assist with management training efforts associated with recruitment and retention, serve as a liaison between Time Warner Cable and recruitment service vendors, maintain accurate records and prepare reports as related to EEO & Affirmative Action plans to insure federal and state compliance, revised job descriptions to accurately reflect position, Lead over two Recruiting Specialists, one coordinator and two assistants.

Career path: Sales Recruiting Specialist, Technical Recruiter

SIRVA Relocation, Mayfield Hts., OH 2003-2004

Human Resources Representative

Resolve employee/people issues, talent development training for senior management, succession planning, audit personnel data, field employee benefit questions, process paperwork for functional area according to established procedures, payroll, field employee personnel questions, new hire orientation, recruiting candidates for open positions, screening candidates for employment.

MBNA Marketing Systems, Inc., Akron, OH 1997- 2003

Jr. Human Resources Generalist

Recruitment for high turnover Telesales positions, assist Personnel Department with daily functions, complete employment verifications, oversee confidential files of over 3000 employees, answer customer inquiries and ensure satisfaction, interpret and compile various reports for executive management, enter and track all applicants in Resumix and Citrix, complete all new hire paperwork, entrance and exit interviews, drug screens, audit experience.

Career path: Telesales Rep 1, Telesales Coach, Quality Analyst, Collections Agent, Human Resources Coordinator

Education

Case Western Reserve University, Masters Org Development & Change May 2013

University of Akron, BA Psychology August 2003

Certificate in Developing Leadership Through Emotional Intelligence, Dr. Richard Boyatzis, Case Western Reserve University

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