Management Project

Resume

Name : Veena Gursahani (PMP Certified **05 – 2018, CSM 2013 - 2018)

Profile

Business Architect / Enterprise Solutions Manager with 16+ years of progressive IT experience in Information Technology with 10 yrs working as Client Relationship / Business Process Consultant /Program Management, focused on defining & maintain product road-map, delivering strategic business initiative, managing change and innovation in a fast paced environment. Experience across technologies in multi-tasking work environment, from grounds-up development, reverse-engineering, Support & Maintenance for the Fixed Price & Managed Capacity contracts. Project spanning across ecommerce/digital platforms, Manufacturing, Financial domain.

Spearheaded multi million dollar transformations & Strategic initiatives in multi-vendor, multi site across geography environment, calling for proven leadership, stakeholder management, process management, change management, communication management, risk management, business requirement & solution analysis and management, decision making, out of box thinking, client relationship management, vendor relationship management, analytical skills and ability to focus on producing results. Working experience in projectized and Functional organizations.

Technology Stack :

oWeb Platform/Tools – ATG 0, 10, Endeca, BCC, CSS3, HTML5, Web Services, Phone gap, 3rd party Vendor system using API’s, Web Services, Rest Services, Oracle, SQL, Java/J2ee, C#, .Net framework, XML, ETL, Infomatica, Documentum, etc. and including Tier 1 applications.

oOrder Management system - Sterling OMS incl reverse logistics, Manhattan OMS, Send OMS,

oIntegrating enterprise applications ERP (SAP BAPI’s, SAP FI, Oracle Financials-analytics, control and reporting, cash-to-credit, Procure-to-pay ) and Custom Software.

oCRM – Salesforce, Oracle Commerce Service Center

oProduct Information Management : Custom software,

oTools – MS-Project, Visio, MindMaping (Freemind), Jira, Wiki, Team foundation server, Share point, HP-QC, Servicenow, Remedy etc.

oProcess – ITIL V2, PMP, Agile (Scrum)

ZERO defect delivery for critical applications within Schedule and budget.

Specialties

Manufacturing, Ecommerce/Digital, Airlines, BFSI, Stock Tracking & Broking,

Product Management & Development, Business Process Consulting, Business Analysis

Program management, Client & Vendor Relationship Management,

Agile Scrum transformation, Process Transition and continuous Improvement

Project Management, Service Management, Budget and contract management

Metrics and SLA tracking and reporting

Requirements Analysis, Business Process Management, Solution approach

Off-shore and Global projects

Recognitions

A.Received appreciation letter from Hindustan Unilever Limited – 2000

B.Received appreciation letter from Mphasis India Ltd. - 2005

C.Received appreciation letter from Charles Schwab – 2009

D.Received Kudos Award Symantec – 2009

E.Received The Phoenix Award Cognizant Technology Solutions - 2012

Business

-Vendor & Contract Management

-Service Strategy and Design

-Organization Maturity Change

-Strategic Initiatives

-Project Management

-Budgeting and Forecasting.

-Risk Management

-ROI based solution

-Conducting User Training/Demo’s.

-Prioritization and defining Road-Map for technology team

-Release management, Co-coordinating with 3rd parties team’s

-Organization Transformation

-Benefits Realization

-Profit Improvement

-Strategic Business Planning

-Domains Knowledge : Manufacturing (Batch, Process and Capital Goods), Airlines, BFSI, Stock Trading & Broking, eCommerce & Digital platform.

Key Result Areas

Liaison with respective business team, Collaborate, Gather, Analyze, Define business process, compute ROI and facilitate priotitization, product strategies, write requirements/User Stories and documentation, and improve development processes.

As a Product owner Create business model, Manage, describe the user experience and product features, Prioritize Product Backlog with Scrum team and Business Team. Set the sprint goal, detail the Stories, Story Grooming. Collaborate with Scrum team’s on execution.

Design, develop, ship, maintain, and sunset high-profile products within a fast-paced startup environment.

Follow an extremely light and efficient Agile process, adapted to be most easily applied.

Direct project management responsibility for specialty projects; including maintaining project budgets (EVM), Scope management, project plans, define and own deliverables & Milestones, risk management, change control, define Communication plans and RACI (Responsibility accountability matrix), vendor/3rd party contract and deliverable, and resource management in Matrix Organization across Multiple project at various stages of Project Lifecycle.

Define, track and report project milestones for integrated Delivery Plan .

Develop / define project charter, integrated project plan, resource plan, communication plan, change control process, Risk management plan, contingency plan, escalation plan/matrix and related project management artifacts.

Collaborate & manage project expectation with Senior Mgmt, Stakeholders & Functional/Line Managers.

Ensuring end results/product are of the highest caliber, clearly articulated scope and quantifiable business benefit/ROI.

Serve as Subject Matter Expert and Work closely with business in defining business cases and justification from concept/business idea for a initiative.

Partnering extensively with multiple teams internal and external (incl. Matrix Org) to define and execute strategy for end-to-end solution and draw multi-year roadmap for application.

Accountable for defining, planning, orchestrating, and delivering a given strategic initiative

Optimum resource utilization, Coordination and adherence to project schedules

Represent project : In project governance, inter-department reviews, executive committees/reviews

Chair Daily Scum, Weekly Status meetings with Stakeholders and Review Project deliverables.

Program/Account Management, Project Management, Team Building, leadership and mentoring, Budgeting & Forecasting.

Design and develop s/w products/solutions conforming to PCI, HIPPA, SOX, CMM level 5 & SOX.

Planning and Transitioned from Waterfall to Agile (Scrum)

Relationship Mgmt. - A key enabler in staying ahead in competitive/multi-vendor envi.

Overall management, control and responsibility of onshore/ offshore teams

Standardization: Metrics measurement, Process definitions, Productivity benchmarks, SLA reporting

ITIL v3. particularly incident, problem, change, and service request.

Continuous upgrading skill-sets, adopting and integrating solutions.

Experience Details – Total IT experience 17 yrs.

Cyber Group Inc - Process Consultant/Subject Matter expert/Sr. Manager – Projects 5/’15 – till date

Client / Projects : Stage Stores / Salesforce Implementation, eCommerce Support and Maintenance, IT Process consulting

Initiative Managed

-Implemented the Sales Force Service module for internal customer and end customer and integration with 3rd party

-Customer data Migration from custom app to Salesforce.

-Defined the L1-L3 process based on ITIL. In-process of rolling out the process.

-Reviewed and refined the release management, configuration management process.

-Production support and Maintenance for digital platform.

-In-progress – Technology standardization for web platform

Technology Stack /Tools : Salesforce, ATG10, Endeca, Rest Services, Oracle, Java/J2ee, Git, Jira, Sosta, Manhattan OMS, Send OMS, Custom PIM

Cognizant Technology Services - Process Consultant/Business Architect/Sr. Manager 4/12 – 4/15

Client / Projects : Neiman Marcus / Implementation of International Platforms, Responsive & Mobile

Initiative Managed - 8/2013 – 4/2015

-Approx. 4 million yoy

-Transitioned from Waterfall to Agile (Scrum)

-Implemented tools (Jira) for Agile.

-Build the international platform on ATG 10 for NMG including 3rd party integration with Borderfree (API) for shipment and Translations.com for Translation in addition to OMS and other integration with Responsive design for Mobile & Web

-With Stringent PCI and SOX compliance

-Implemented code quality Check styles, SONAR and PMD rules.

-Implemented Selenium testing automation tool.

Technology Stack /Tools : ATG10, Endeca, Rest Services, HTML5, CSS 3, Oracle, Java/J2ee, Git, Jenkins, Jira, Splunk, Sosta, Adobe Target, Omniture analytics, Oracle Apps’s, Custom OMS, Customer PIM, Tealium Tag Management

Client / Projects : Nike Inc / Production support and Maintenance of nike.com

Initiative Managed - 4/2013 – 7/2013

-Proactively initiated and supported defining Level 1, 2 and 3 process based on ITIL-V3.

-Started transition to the process.

-Established relationship with resource and project manager

Technology Stack /Tools : ATG10, Endeca, Rest Services, HTML5, CSS 3, Oracle, Java/J2ee, Git, Jira, Splunk, Appdynamics, NewRelic, Custom Dashboards, Omniture analytics, IBM Sterling OMS, SAP FI, Riversand

Client / Projects : HEB.com / Ecommerce - Digital Platform

Initiative Managed - 4/2012 – 4/2013

-5.5 – 6.0 Million over 1.25 yrs

-Successfully implemented Grounds-up Ecommerce/ Digital (B2B & B2C) in - 10 months. Using ATG 9, Endeca BCC, CSC, Java/J2EE, HTML5. Departments enabled - Wine, Bakery, Deli, Pharmacy, Floral.

-Enabled the website for Table and Pharmacy on Mobile.

-“0” sev1 and sev 2 application issues/defects in 6 months of go-live

-Facilitated and supported digital/ecommerce platform Functional & Technology road map for 2013 thru 2015 with business and technology groups within HEB

-With Stringent HIPPA, PCI and SOX compliance

-Implemented QTP testing automation tool.

Technology Stack /Tools : ATG9, Endeca, Rest Services, Oracle, Java/J2ee, Git, Jenkins, Jira, Splunk, Omniture analytics, Custom PIM

Mphasis an HP company – Business Architect/Delivery Manager 01/04 – 3/12

Client / Projects : Charles Schwab / Schwab RPS

Initiative Managed - 2/2011 – 3/2012

-Successful Transitioned the L3 & Development team from Waterfall to Agile(Scrum) over 6-9 mts. Socialized Scrum practices, like Backlog grooming, Sprint planning, meeting, review and retrospective.

-Successful Knowledge transition for 3 work streams in 1.5 months on fast track, thereby saving 1 month schedule time and 15 person month effort.

-Managed to grow the account from 25 to 60 people team in a 8 months.

-Executed Technology assessment and established as a Technology partner.

-Automated reports, saving 90 person day yearly for production reporting.

-Build the application/Dash board enabling Shift Left for BPO saving 36 person month yearly for the operations team.

.Net, C#, SharePoint, Delphi, SQL, Oracle, Crystal Reports

Technology Stack /Tools : .Net, C#, SharePoint, Delphi, SQL, Oracle, Crystal Reports

Client / Projects : Citibank / Citibank Corporate system

Initiative Managed - 10/2009 -2/2011

-Build client confidence, transitioned resource augmentation projects to Managed projects. Resulted in 3% increase in gross margins yoy

-Built the technical expertise in-house and reduced the dependency on contractors.

-Cash Management & Centralized Entitlements applications.

-Successfully mentored 3 direct reports to move to the next level.Net, C#, SharePoint, Delphi, SQL, Oracle, Crystal Reports

Technology Stack /Tools : .NET Framework, C#, ASP.NET MVC, SOA, WCF, LINQ,.Net, Java/J2ee, Web Services, SharePoint, Tibco, SQL, Oracle, Crystal Reports

Client / Projects : Symantec / eCommerce

Initiative Managed - 4/2009 -10/2009

-Though joined the team towards end development cycle was able to get the 4 vendors team, 8 client teams and business team together to integrate.

-Lead the release to production team.

Technology Stack /Tools : .NET Framework, C#, ASP.NET MVC, SOA, Infomatica, ETL, Crystal Reports

Client / Projects : Charles Schwab / Re-write of Schwab.com

Initiative Managed - 12/2006 - 4/2009

-Successfully lead team of Architects, Developers in a multi vendor env., Release to production team for Schwab.com re-write and delivered the 250 person years of effort in scheduled time.

-Created and Managed the Maintenance team for a year before transition to support & Maintenance teams with 99.99% up time in 1st year of go-live.

Technology Stack /Tools : . Net Framework, MVC, C#, SharePoint, SQL, Oracle, Team Foundation Server, SOAP Web services.

Client / Projects : AIU / AIU Production support and Maintenance

Initiative Managed - 5/2005 - 11/2006

-Turnaround the account by 180 deg. Won back the clients confidence and in 16 months of working got the teams from 25 to 100+ teams

-Build the competency center for PEGA technology within the team and within the Organization.

Technology Stack /Tools : .Net, C#, SharePoint, Delphi, SQL, Oracle, Crystal Reports, WCS, Java/J2ee.

Personal Details

1.Education Qualification :

a.Currently Studying SAP ABAP.

b.Certified Scrum Master – Scrum Alliance – 2013 – 2018

c.PMP (Project Mgmt Prof.) – PMI – 2005 - 2018

d.Masters Certificate in Project Management - Dec. ’00 - 70% (S. P. Jain Institute of Management & Research-Mumbai)

e.Brain Bench Project Management Cert

f.Java - Karrox Tech. – Oct. ’99 – 62%

g.Masters Dip. in Soft Engg.-(MDSE)–Apr.’97–67%

h.B.Com M S Uni., Baroda (Gujarat)- April 1995.

2.Language Written & Spoken : English, Hindi

3.Contact Details : ********@*****.*** ; *********@*****.***

4.Joining period : 2 weeks notice

5.Linked in Profile : www.linkedin.com/profile/view?id=5603042&trk=tab_pro

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