Courier/ Delivery Driver

DEENA D. BURDEN

480-***-**** *** W. Chandler Heights Rd. #12083

Chandler, AZ 85248

*********@*****.***

OBJECTIVE

To obtain a position within a company utilizing my experience while participating in company growth and personal growth. Seeking longevity while learning new challenges.

EXPERIENCE

12/2014-4/2015

DISYS Inc., Phoenix, Arizona

(Contract Company: QBE)

Insurance Data Process Specialist

*Track requests and monitor reports to follow up on outstanding documentation. Work with 3rd party companies to obtain documents required to process requests. Scan and index completed requests. Checks and corrected data entered through terminal or hard-copy. Ability to multi-task, and other various clerical duties

08/2014-11/2014

LifeTouch Inc., Scottsdale, Arizona

Photographer

*Created smiles on children of all ages, travel to various schools all over Arizona.

Set up/break down of sets, camera, computer, etc.

(Hobby job)

09/2013-02/2014

Apex Services, Scottsdale, Arizona

(Contract Company: CVS Caremark)

Mail/Office Clerk

*Sort and distribute mail, manually sort incoming documents to input into database. Ensure all documents are legible, ability to change direction and assist up to several different functions when necessary. Basic knowledge of computer systems, printers and fax machines. Excellent communication skills written/verbal. Attention to details

07/2012- 04/2013

Pionear Services, Phoenix, Arizona

(Contract Company: Bank of America)

Fraud Analyst

*Manually sort incoming documents from five major lines of business sent in by the customer via fax or US mail, prep them to be imaged to the claims. Ensure all documents are legible when attached to the claim. Familiar with all incoming affidavits, forms and miscellaneous customer letters used when initiating debit card claims. Ability to quickly change directions and manage up to six different functions per day, excellent communication skills written/verbal. Knowledge of basic computer systems, printers, and fax machines.

07/2009-01/2012

American Traffic Solutions, Inc. Tempe, Arizona

Violation Processor

*Process red light & speed violations, using web base tools

*Open, scan and process mail

*Other office/clerical duties as assigned

*Strong PC skills

*Team player

*Attention to details

11/2008-3/2009

Staffmark, Tempe, Arizona

Customer Service Representative

*Inbound/Outbound Calls

*Enrolling members into a health program

*Typing

*Data Entry

*Helping members reset their passwords

*Updating members information in database

*Attention to details

11/2007-6/2008

Sentry Insurance Inc., Scottsdale, Arizona

Claim Service Tech Processor

*Data Entry

*Sort & matching supporting documentation to the appropriate file

*Deliver mail to the appropriate departments

*Set up initial claims files, order police reports, sent out medical & wage verification documents

*General Accounting

*Process credit memos, order credit histories, send out certificate letters

*Answers customer calls and provides updates when needed

*Ensures proper maintenance of closed files

*Attention to details

1/2005- 9/2007

Affiliated Computer Services, Tempe, Arizona

Processor Specialist

*Data Entry

*General Accounting

* Responsible for adjusting PeopleSoft (PS) to reflect award amounts after the refund calculation has been processed, processing official cancel requests and creating debit memos. Attention to details

3/2004-12/2004

Ultimate Staffing, Phoenix, Arizona

Carrier Enrollment

* Processing applications for the Prepass Program, data entry, customer service, transferring calls to the appropriate department, handling customer complaints, proofing and editing documents, filing, attention to details, helping clients make the enrollment process easier.

2/2003-2/2004

Caremark Inc., Phoenix, Arizona

Clerk II

*Data Entry

* Processed and sorted mail, entering mail order prescriptions into database, input faxes into databases, corrected outgoing faxes in the Rightfax System, proofed and scanned documents and other clerical duties. Attention to details.

7/2002-2/2003

MyStaf Staffing, Phoenix, Arizona

Data Entry/Customer Service Representative

* Received incoming calls from patients to locate doctors in their network, updated information in the databases and filing necessary documents, attention to details.

8/2001-7/2002

TeleSpectrum Worldwide Inc., Phoenix, Arizona

Customer Service Representative

*Data Entry

* Answering incoming calls, processing customer orders, updating customer information, handling billing inquires and statements for customers.

9/1999-6/2001

Good Samaritan Hospital

File Clerk

*Data Entry

*Update information in the database

*Update back files

*Maintain current files

*Other clerical duties as need

8/1997-6/1999

Montgomery Co. Child Dev. Ctr.

Bus Driver

*Providing transportation to/from school

*Maintain that Bus is in good mechanical condition

*Handle daily paperwork

4/1995-2/1996

Tot World., Dayton, Ohio

Childcare Provider

*Provided care for toddlers (18mos-28mos)

*Prepared meals

*Help with Potty- training and other daily routines

* Provided storytime and getting ready for naptime

* Handle daily paperwork

EDUCATION

Miami-Jacobs College, Dayton, Ohio

Administrative Assistant Training Certificate

Cambridge Technical Institute, Dayton, Ohio

Data Entry Specialist Certificate

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