Engineer Support

Thayre L. Bush, Jr.

*** ******** *******, ** *****

Cellular 727-***-**** *****.****@*****.***

Professional Summary

An accomplished hands-on IT professional that has extensive experience with process improvement, implementing best in class support methodologies, and bringing my years of experience to apply to complex tasks. Proven experience in Information Technology operations, a fast learner who can leverage exposure to technology with acquired industry knowledge to improve service delivery with a customer focused goal. I have extensive experience with Vmware vCenter Server Console and vSphere Client v4.1, the Quest vWorkspace Management Console v7.2 and the DFS configuration as well as some host movement around the SANs. Widely experienced with a variety of remote support tools and methodologies.

Professional History & Achievements

04/2015 - Present

Amerilife

2650 McCormick Dr. Clearwater, FL 33759

Senior Technical Support 3

Supporting local and remote users of Windows and iOS devices running commercial off-the-shelf applications and in-house developed Oracle/SQL applications. I am the senior in a 4-man team responsible for day-to-day user base support.

11/2004-02/2015

CompUCom stationed at Ceridian 11/2004

Ceridian 01/2006 Hired by Ceridian

Fidelity Information Systems stationed at Ceridian 08/2010 Transitioned to FIS

Desktop Support/Network Administrator - End user computing - Global Commercial Services

In 2004 I was assigned to the Ceridian account by CompUCom, then hired by Ceridian in 2006, and then in 2010 transitioned to FIS Global. My team supported 3500+ users both on-campus and remotely and are the final point of resolution for end-user issues. I also supported 1500+ VDI users in India, Mauritius and the Philippines, that are using a wide variety of applications, both commercial off-the shelf and in-house developed. Have been involved from the beginning with Ceridian's Virtual Desktop Infrastructure (VDI) by supporting users and configuring and deploying VDI machines.

I use VMWare VSphere and VWorkspace management consoles as well as some work in the Citrix environment, to ensure the highest uptime rate in the Ceridian Enterprise. (5x9's)

Monitored network performance and health of nodes and changed port configurations as required.

Created, configured and virtualized servers as necessary to transition business units

Was involved from the beginning with Ceridian's VDI environment and assisted with initial configuration and contributed modifications to fine tune for performance and reliability.

Actively participated in the on-call rotation (1-in-4) to support this environment.

Trained other members of my team to troubleshoot and repair conditions unique to this VDI environment, as well as use scripts to automate these processes.

During the XP Elimination project was responsible for managing 2 contractors

Am responsible for break/fix, imaging, configuration and deployment of end-user computing in the physical as well as the virtual environment.

2010 – Present

Dunedin Railroad Historical Museum

Currently I am the IT resource for the Dunedin Historical Museum on an as-needed basis (usually 2-3 times weekly) in the evenings. I am the sole resource and report to the Executive Director and the Treasurer.

Upgraded current computing hardware to a warranty supported base.

Installed a central file share system

Met with staff and established policies and configured required accesses and restrictions

Provided a secure remote access path for museum staff to perform effectively at events and off-site.

In the process of configuring a web-based, searchable historical archive for public access

04/2001 - 09/2004

Firenet, Inc.

Installation Engineer

I was responsible for conducting the site survey and the end user interviews to determine the requirements for a business computer systems installation.

Conducted multiple site inspections and supervised the wiring contractors.

Performed the necessary end user system connections and configurations.

Conducted end user training on various applications and the use of network resources.

TECHNOLOGY EXPERIENCE

Windows 2000, XP, Vista, Windows 7, and Windows Server 200x

Desktop Virtualization

MS Office XP, 2003, 2007, 2010, and 2013.

Dell and IBM desktop/laptop troubleshooting and repair.

Desktop, both physical and virtual, support in a distributed environment

Imaging and supporting Windows operating systems

Numerous other skills including remote monitoring and connectivity tools.

Academic Credentials

ASEE in Electronics Engineering w/minor in Computer Science - Northwestern Electronics - Minneapolis, MN.

Multiple additional courses to include: Microsoft MCP, Six-Sigma White Belt & ITIL Processes and Control.

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