Customer Service Care
Resume:
CURRICULAM VITAE
N.KHASIM ALI
Plot No: 26, New Balaji Nagar,
Kukatpally, Hyderabad
Mobile: 770-***-****
Email: *************@*****.**.**
SUMMARY:
Strong accomplished experience in direct technical and engineering recruiting
Deep knowledge in all full lifecycle recruiting, sourcing, qualifying, networking, assessing, salary trends and relationship management.
Strong knowledge of technical job market, web-based and Internet recruiting techniques, and employment policies and procedures.
Excellent project management, writing, and oral communication skills.
Ability to interface and maintain effective working relationships with individuals at all levels.
Ability to handle sensitive and confidential information appropriately.
Ability to handle multiple tasks in a fast paced HR environment.
EDUCATION QUALIFICATION:
Bachelor’s of Commerce from OSMANIA UNIVERSITY.
Intermediate from VVS Junior College.
S.S.C from Vivekananda High School.
PERSONAL ABILITIES:
Positive Attitude.
Quick Learner.
Hard working.
Aggressive go-getter attitude.
Team player.
PROFESSIONAL EXPERIENCE:
INFINITY TECH GROUP INC. (Khamur IT Solutions) Mar 2015- Till Date
Sr. US IT Recruiter
Handling full life cycle Sales and Recruiting activities for US to include; Posting Positions, Prescreening & Interviewing candidates over phone, obtaining leads and reference checking, client interview arrangements, closing and offer preparation.
Responsible for closures of technical professionals into both contract and permanent employment opportunities.
Has strong experience with high volume recruiting. Possess strong sense of Urgency, Flexibility, and has sole responsibility of one of major account
Working with Accounts / Resource managers on all staffing related issues, such as recruitment, selection of candidates, offers, salary negotiation, interview techniques and closing candidates. --Discuss the "core" of the job description, and deliver exceptional IT candidates in a timely fashion.
Posting and maintaining jobs online
Pre-interview preparation and post-interview follow-up
Interviewed candidates to establish a relationship by conducting personal interviews to match skills to a specific client job order while adhering to labor and employment laws.
DATAGROUP INC. Nov 2013 – Feb 2015
Sr. Technical Recruiter
Recruited and hired candidates in state and out-of-state for contract, contract-to-hire and permanent placements for all IT positions for multiple client companies.
Identified, qualified, and closed candidates through the use of the Internet sites, senior technical resume database, and referrals.
Filtered through and reviewed completed candidate profile/resume and evaluated applicant’s work history, education and training, job skills, desired salary/hourly rate, and personal qualifications against open requirements.
Negotiated salaries and hourly rates, extended offers of employment to successful candidates.
Prioritized clients’ requirements in a high volume, time-sensitive environment to meet deadlines.
IT careers recruited for: Web Developers, Software Developers/Analysts, Database Developers/Administrators/Analysts/Architects, Network Administrators/Engineers, Technical Writers, QA Testers, and Program/Project Managers.
ACCRETTE INFORMATICS Jan 2012 – Oct 2013
Sr. Customer Care Exe
PROCESS: Pay Day Loan (Inbound and Outbound Process)
Worked in a 24/7 work environment attending to various customer service calls
Responsible for maintaining a good Average Handling Time
Conduct a session for discussing the new updates in the process
Assist colleagues with any queries related to the process followed
SMART MINDS INFOTECH PVT. LTD. Jun 2009 – Dec 2011
TEAM LEAD
PROCESS: CellPhone Campaign (Bell Mobility, CA)
Built positive team spirit and competitive work environment
Work with team members and hosted regular meetings
Provided clear instructions and directives to the team on daily work
Inspired team by discussing with members personally and in a group
Ensured the team faced no shortage of resources at the site
Provide training to team members and track their performances
WINGATE SOLUTIONS. Jun 2008 – Apr 2009
Customer Care Executive
PROCESS: Cellphone Campaign (Sprint, USA)
Handle customers' queries, complaints and requests
Provide best possible service to customers
Provide correct and timely information to customers on products and services
Request feedback from customers to check efficiency of products
Provide inputs in improving internal processes
Report to the manager if customers are behaving indecently over the phone
Suggest or recommend best scheme to customers after identifying their needs
PERSONAL PROFILE:
Name : N. Khasim Ali
Father’s Name : N.C.Masthan
Date Of Birth : 23-05-1984
Nationality : Indian
Religion : Muslim
Marital Status : Married
Hobbies : Listening to music, Net surfing.
Languages Known : English, Telugu, and Hindi
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