Customer Service Accounts Payable

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Joannah Marie Guillermo

Senior Accountant at Johnson & Johnson

***********@*****.***

Summary

• Financial and Accounting Reporting process exposures • Accounting standards (IFRS, US GAAP, etc..) / Statutory knowledge, experience • Experience on people management / management of small team (3-4 people) • Experience with using SAP, JDE, Oracle, TM1 • Strong control and reporting background • Good communication skills, both verbal and written. • Energetic Self-starter, able to diagnose, frame and lead issue resolution – with the impact and influence to drive it through to delivery • High integrity and attention to detail

• Experience and ability working with cross-functional, cross-geographical teams • Experience with Shared Service Centers • Process improvement mindset • Proven strong stakeholder and expectations management skills • Ability to work to meet priorities and manage tight deadlines • Strong interpersonal and communication skills, exemplary customer focused attitude

Experience

Senior Accountant, North America General Accounting at Johnson & Johnson March 2015 - Present (9 months)

Profile: - Handles larger scope and/or more complex MRCs/sector - Tenured & more experienced in the field of finance & accounting - Has exposure to handling transitions & knowledge transfer to Manila Service Center Service Delivery & Process Excellence - Required to interpret day-to-day business objectives and preparation/execution of operational practices/work programs within MRC and the entire SECTOR including DMS, workload management, flow to work, incident management. Results of these should be reported to the Team Lead on a timely basis including possible risks to operations. - Become the Subject Matter Expert of the SECTOR handled including but not limited to Account Reconciliations, Journal Entries, and the Financial Reporting - Makes variety of operational decisions, some complex in nature, affecting SECTOR/ own area of responsibility. - Acts as internal advisor to peers & direct reports on day to day OPERATIONAL issues. - Holds leadership roles crucial for the sector/team to achieve its business goals; particularly lead role on Process Excellence type of projects even those outside of area of responsibility - Encourages, generates ideas and implements continuous improvement measures on day-to-day basis within sector/area of responsibility. - Required to act as effective stand-in for Team Lead when necessary. Organization and People Development - Typically oversees /co-ordinates the work of others through workload management and may lead a small size team (3-4 person per sector) - Enables the sector/area responsibility through on- the-job training and coaching on technical skills. May be asked to conduct training to the organization as well

(Consolidations Reporting - BRAVO) - Provides guidance to and shares knowledge with colleagues/team members relating to own specialization. - Assumes without notice the functions of her Team Lead during the Team Lead’s absence

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Accountant I, North America General Accounting at Johnson & Johnson June 2013 - Present (2 years 6 months)

Profile: - Perform month-end/quarter-end posting of general ledger entries - Perform allocations, record accruals / prepayments, process reversals - Perform period end closing activities and liaising with other teams as required - Prepare necessary reports and reconcile Balance Sheet accounts Customer Service - Deliver service excellence and maximize customer service and satisfaction - Develop effective working relationships with key stakeholders (external / internal customers, co-workers) - Maintain professional attitude during service delivery and resolution of issues - Ensure that service levels and targets are met as per Service Level Agreements - Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA) - Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations - Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers Continuous Improvement - Identify opportunities for continuous process improvement and innovate solutions so the team can operate in an efficient and cost effective manner - Identify the other process "best practices" and seek the opportunity to apply within the scope of responsibility Accounting Assistant, Accounts Payable & General Ledger at Emerson May 2011 - June 2013 (2 years 2 months)

Accounts Payable: - Booking of AP invoices - Acts as the invoice validation person prior to proceeding with payments - Stand-in TL when necessary - Acts as the resolution expert, together with the TL for issues encountered - Handles reconciliation of complex accounts with recurring issues General Ledger: - Accruals of Corporate recurring charges, including the necessary month-end journal entries - Inter company billing, service billing charge-outs - Review of expenses monthly booking - Assist in creation of monthly financial statements, particularly covering the liabilities account (flux and trending analysis) - Performs monthly Balance Sheet reconciliations to some accounts - Answer calls/email queries for a specific division Accounting Assitant - Billing & Accounts Receivable at HAVI Logistics Philippines, Inc. May 2008 - May 2011 (3 years 1 month)

- Securing the timely & accurate input of all adjustments to Mcdo stores nationwide - Processing from end to end the billing of all Mcdo stores - Reconciliation with the customers for variances in billing versus actual qty received - Process the weekly collection of Mcdo stores - Provide reports for the total actual sales per store/per month - Process other 3rd party billing - Process the end to end invoicing/billing of all Shell Select/ Shell shops - Provide customers the details needed for reconciling accounts/receivables - Cash applications

- Answer queries re: billing/ewt/store's receivables - Provide company's monthly fixed asset depreciation expense (manual excel monitoring)

Market Researcher at ICT Marketing Services

March 2008 - May 2008 (3 months)

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Skills & Expertise

English

Oracle E-Business Suite

SAP ERP

Microsoft Excel

Microsoft Office

Microsoft Word

Customer Service

Research

PowerPoint

Outlook

Windows

Account Reconciliation

Accounts Payable

General Accounting

Knowledge Transfer

Process Transitioning

Education

Polytechnic University of the Philippines

Bachelor of Science, Accountancy, 2004 - 2008

Honors and Awards

Q2 2015 Leader in Continous Idea Generation (Group) June 2015

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Joannah Marie Guillermo

Senior Accountant at Johnson & Johnson

***********@*****.***

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