Customer Service Sales

Permanent Address: **** Richmond Ave Apt *** Houston, TX 77042

Phone: 816-***-**** (cell) Email: *************@*****.***

OBJECTIVE: Seeking position within a company and providing skills toward becoming an amazing employee.

SUMMARY OF QUALIFICATIONS

• Great Customer Service skills from all of my previous jobs.

• Very resourceful and thorough with paperwork and filing.

• Quick learning on any new systems at work: cashier screens and applications.

• Pro-active leader and communicator, paying attention to detail

• Demonstrates ability to seek answers and conceptualize the big picture

EDUCATION

Foster High School in Richmond, TX

• Graduated top 20% in the class

• 4 year letterman and Academic All-District Award in Track and Field

• Defensive Award, Academic All-District in Basketball

• Involved in HOSA, NHS, DECA, FCA and Athletics

Texas State University - San Marcos, Texas

• Major: Pre-Nursing

• Minor: Family and Child Development

• Overall GPA: 2.87

• Involved in: Texas State Impact Movement, Black Student Alliance, African American

Leadership Conference, Black Women United Vice President and Secretary, R.E.A.L. Retreat and multiple community service events around San Marcos.

Sam Houston State University in Huntsville, TX

• Major: Pre-Nursing

• Overall GPA: 3.71

JOB EXPERIENCE

Customer Service and Floor Supervisor

Kroger Grocery Store in Katy. TX Oct. 2008-Aug 2010

Started as a cashier, after working only 8 months I was promoted to Floor Supervisor. After becoming a Floor Supervisor, I worked in the Customer Service desk until my high school graduation.

•Assisted in multiple customer service transactions and provided great service unto them.

•Filed multiple items of paperwork for the Managers and Supervisors.

•Provided Western Unions, Money orders, paid utility bills, refund and exchange transactions and handled store money for safe deposits.

Sales Associate and Cashier

American Eagle Outfitters in San Marcos, TX and Katy, TX Oct. 2011-Aug 2012

•Providing Customer service to every customer.

•Becoming aware of all new changes to the products in the store

•Giving customers multiple ideas for an outfit with accessories.

•Ringing customers items effectively and providing customer interaction.

•Exchanging and refunding items

Youth Development Coach

Boys and Club of Trinity in Trinity, TX January 2014-May 2014

Assist the children with tutoring after school.

Create interesting and productive activities for the children to engage in after school.

Mentoring to children who are open to communicate.

Provide moral support to children with disadvantages.

Sales Specialist and Bra Fitting Specialist

Victoria’s Secret in San Marcos, TX and Katy, TX June 2011-Present

Providing great customer service to every customer by listening and providing the best customer experience for the customer.

Evaluating fit issues of the customer and using product knowledge to address them.

Attending Sales Specialist training to enhance the store’s sales performance.

Achieving last years sales plans and attempting to bring in more units and dollars of bras.

ACTIVITIES ON CAMPUS

African American Leadership Conference – Hospitality Team Fall 2011

Black Women United - Secretary 2011-2012

Black Women United - Vice President 2012-2013

IMPACT Movement - Small Group Leader 2012-2013

Texas State Cat Crew 2012

Bobcat Build Volunteer 2010-2013

Beta Beta Beta Biological Honors Society Member, Delta Tau Chapter

Texas State Ally Member

Texas Children’s Hospital Volunteer November 2013- January 2014 in Katy, TX

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