Customer Service High School

**** ******* **, *********, **, ***** (C)216-***-**** ******.*******@*****.***

Brandee Monroe

Professional summary

Experienced in customer services. An articulate enthusiastic, self-motivated person. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Hardworking, with background in quickly taking orders, and preparing food. POS systems knowledge. Flexible worker who excels in a fast-paced environment looking for a position with growth opportunities. Outgoing and is familiar with cash and food handling procedures. Possesses strong communication and time management skills. Open to learning and advancing in other job careers and building employment experience and skills.

Employment History

Safeguard Properties-650 Safeguard Plz, Independence, OH 44131 06/2012 to 02/2014

Reported to various banks the condition of properties while going through foreclosure. Responsible for working directly with foreclosed home Inspectors as necessary to obtain information on discrepancies.

Panera Bread- 13901 Cedar Rd, Cleveland, OH 44118 08/2012 to 11/2014

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Handled currency and credit transactions quickly and accurately.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Maintained high standards of customer service during high-volume, fast-paced operations.

Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Performed all position responsibilities accurately and in a timely manner.

Pizza Hut-5140 Wilson Mills Rd, Cleveland, OH 44143 12/2013 to 03/2014

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Maintained high standards of customer service during high-volume, fast-paced operations.

Routinely moved and stocked food products weighing up to 50 pounds.

Save-A-Lot- 18235 Euclid Ave, Cleveland, OH 44112 10/2013 to 04/2014

Refilled and rotated items on shelves to maintain well-stocked inventory.

Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.

Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

Packaged and labeled products.

Processed credit cards, checks, gift cards and coupons.

Conducted performance reviews.

Home Depot -6199 Wilson Mills Highland Heights, OH 44143 02/2015 to 06/2015

Cashiers typically assist customers visiting the retail hardware store giant. Cashiers at The Home Depot typically help customers with final purchases and operate registers and credit card machines. Cashiers field customer questions and concerns about policy, procedure, and personnel, as well. Cashiers with The Home Depot may also complete other tasks assigned by the management team, such as stocking, organizing, or cleaning. Home Depot cashiers work alongside managers and sales associates to ensure every customer enjoys a satisfying shopping experience.

The Maids- 23480 Aurora rd. Bedford heights, oh 44146 10/2014- 11/2015

My responsibility was to deep clean small to very large homes in a timely manner. I worked in a team of four other women and deep cleaned 5 to 6 homes per day.

Skills

Natural Leader

Organized multi-tasker

Fast and efficient service worker

Front line customer service

Strong communication skills

Deadline oriented

Good with numbers and math

Advanced using Microsoft Office

Education

High school Diploma

Communication Management

Shaw High School, Cleveland, OH

Cleveland State University

May 31, 2013

Currently attending

References

Danita Frazier co-worker 216-***-****

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