Customer Service Medical

DEREK JACKSON SR, CBCS

**** ***** ***** ***: 404-***-****

Smyrna, GA 30080 *****.*********@*****.***

CERTIFIED BILLING & CODING SPECIALIST TECHNICAL SUPPORT ANALYST

Dedicated, analytical, and highly competent Technical Support Analyst with a proven record of successfully analyzing and resolving system-related issues. Capable of supporting the technology needs of both small and large organizations. Keen understanding of medical insurance billing, coding and health information technology with ability to manage multiple tasks in a fast-paced environment.

Certified Billing and Coding Specialist

Certified by the National Healthcareer Association August 2015

Internal & External Technical Support Troubleshooting System Upgrades Software & Hardware Installation

Network Configuration End User Training ICD-9 Coding ICD-10 Coding

Leadership Health Information Technology Team Leadership

TECHNICAL PROFICIENCIES

Applications: Medisoft Physicians Practice Management software, Epic Care EMR, Microsoft Office applications, Microsoft Outlook, Outlook Express Windows mail, various web browsers

Operating Systems: Windows 8,7 & XP, UNIX and Windows Server operating systems

PC’s and Hardware: Smart Phones, iPhone & Droid O/S & Blackberry BES, Dell Family of PC Laptops & Notebooks Hewlett

Support Desk Software: PC Anywhere, Novel Console One, Novel Zen Remote, Logmein123.com Seibel Call Tracking system, Remedy Action Request system, Expert Advisor, DPU (Data Processing Umbrella), Support Magic

PROFESSIONAL EXPERIENCE

CHOICE ONE PHYSICAL THERAPY, Austell GA July 2015 to Present

Office Manager Assistant

Convert currently used ICD-9 codes to ICD-10, enter into Medisoft medical software application

Assist patients with therapy treatment plan of care under supervision of Physical Therapist

Ensure the CPT and ICD codes, Modifier and Fees are accurate within the patient superbill

Ensure office computers, printers and medical software are backed up and updated.

Maintains and create patient electronic health records in Medisoft medical software

Check in patients, obtain medical information and measure patients vital signs

Responsible for maintaining patients medical records and charts

Processes and complete insurance claims and follow up daily

Perform insurance verification and benefits eligibility

Schedule physical therapy appointments for patients

WELLSTAR HEALTH SYSTEMS, Atlanta, GA 2014

Epic Service Desk Analyst

Provided technical services in response to Epic Service Desk calls for WellStar medical facilities and affiliates

Determined severity of Epic issues and assigned through Remedy, as appropriate to Epic 2nd Tier support

Performed troubleshooting of MS Outlook desktop and Webmail Client software

Managed all WellStar Network and Remote Access accounts

Maintained detailed log of Epic Service Desk issues

JACKSON VENDING SERVICES, LLC, Smyrna, GA 2012 – Present

President & General Manager

Charged with managing the day-to-day operations of a thriving vending service

Provide top-notch customer service and cultivate lasting relationships

Derek Jackson, Sr. Résumé Page 2

Professional experience with Jackson Vending Services, LLC continues:

Maintain the inventory for multiple combination vending machines throughout the metro Atlanta area

Ensure proper products are purchased in a timely manner in order to restock machines

Perform basic maintenance and repairs on vending the machines

Maintain thorough records, including sales, mileage usage, and purchasing as well as report tax information

LPL FINANCIAL, Charlotte, NC 2007 – 2012

Web Application Support Technician

Provided support for Financial Advisors’ & staff’s use of Internet Explorer designed Branchnet Web applications

Utilized the Seibel tracking software to maintain complete record of all reported issues and steps involved in resolution

Played key role in resolving technical issues with Adobe Acrobat & Reader as well as Microsoft Word & Excel

Contributed to spyware and anti-virus program updates, Windows XP conflicts, Vista, and Windows 7

Configured email Client MS Outlook and managed email filtering account through Postini, powered by Google

Provided key assistance during the installation of Verisign Digital Certificates and consistently performed troubleshooting of the functionality of Microsoft Internet Explorer settings for Versions 6.0, 7.0, & 8.0

Administered a broad range of technological training to Financial Advisors, staff, and new hires

TRAMMELL CROW COMPANY, Charlotte, NC 2003 – 2005

IT Help Desk Technician

Provided essential PDA Technical, Software, and Hardware support for 350 ServiceNet Static and Field Technicians

Identified and resolved connectivity issues in a timely and efficient manner

Collaborated with Service Representatives of Spring PCS and Verizon on ServiceNet account

Entrusted with re-imaging and shipping all replacement hardware to technicians

Provided invaluable administrative support with login, password, and labor issues

Performed queries of Service Express data in order to generate thorough weekly Technician sync reports

Led rollout and installation of service update and software upgrades

Provided value-added feedback on critical and non-critical software issues

Additional Professional Experience

Ceridian, Atlanta, GA, HR Payroll Support Analyst (2013 – 2014)

BancTec Technologies, Charlotte, NC, Dell Certified IBT Technician/Field Technician (2006)

Wachovia Corporate Bank, Charlotte, NC, Technical Analyst (2006)

Bank of America, Charlotte, NC, Small Business Client Services Representative (2002 – 2003)

Ceridian Employer Services, Charlotte, NC, District Payroll Customer Care Representative (2001 – 2002)

Marsh USA, Inc., New York, NY, Senior Technical Support Service Specialist (2000 – 2001)

EDUCATION & TRAINING

MEDTECH COLLEGE, Atlanta, GA

Diploma in Medical Insurance Billing and Coding Specialist – Summa Cum Laude – August 2015

RPT Computer Network Training Center, New York, NY

Coursework for Microsoft Certified Systems Engineer

A+ Personal Computer Training

CERTIFICATIONS

Dell Certified Systems Expert

V.2.5 Certification

Dell ESD Certification

Microsoft Certification in Windows NT Workstation

Health Insurance Portability and Accountability

AFFILIATIONS

North Carolina Licensed Real Estate Agent & Member, National Association of REALTORS®

University Park Baptist Church, Audio/Visual Team Lead of the Park Ministries

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