Operations/Transportation Coordinator, Customer Service, DOT/Certified

OBJECTIVE: Seeking employment in a position that will enable me to utilize my strong organizational skills, education background, and ability to work well with people.

Relevant Skills:

Customer friendly and team member oriented.

Excellent problem solver with great communication skills.

Good leadership skills, attention to detail, and a quick learner

18 years’ experience in the Transportation Department

Roadnet Certified, Forklift Certified

Extensive knowledge in researching missing files and boxes

Ability to resolve escalations with efficiency

Outlook, MS Office, Safekeeper Plus and 20/20 Performance knowledge

Bilingual in Spanish

Selected orders/put away with RF gun

Iron Mountain Records Management (Phoenix, AZ)

June 1996 to August 2015 – Transportation Coordinator

Managing efficient and effective routing, coordinated up to 27 drivers at one time

Managing time sensitive deliveries

Verify driver vehicle logs are updated for precise billing and deliveries

Worked with clients and customer service on any transportation issues

Conducted daily huddles with drivers

In charge of FedEx and UPS shipping and recieving

Filed all DVIR’s and transportation logs

Unloaded & loaded trailers

Iron Mountain Records Management (Phoenix, AZ)

February 1994 to June 1996 – Customer Service Representative

Provided quality service to customers via telephone

Entered box label data into computer systems

Printed inventory reports and ensured they were accurately mailed to customers

Keyed in orders for customers when ordering records

Iron Mountain Records Management (Phoenix, AZ)

March 1991 to February 1994 – Record Center Coordinator

Verified orders were completed for customers

Assisted customers with client views

Implemented system to research missing files and boxes

Pulled orders and packaged for delivery

Retrieving and refiling medical records

Education Background:

1983- 1987- Graduated from Saint Mary’s High School- Phoenix, AZ

References:

Tim Castillo 602- 882-2934

2509 W. Darrel Rd. Phoenix, AZ 85041

Gilbert Pacheco 480-***-****

22279 W. Sonora Buckeye, AZ 85326

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