Customer Service Administrative Assistant

**** ****** **, **** **** Pa ********.***.****************@*****.***

Nikki Marie Santivasci

Profile

Accomplished professional with more than 10 years of office and managerial experience. Proven to excel in team and office management with strong organizational practices and multitasking abilities. Hardworking and flexible with excellent written/oral communication skills to build strong relationships and succeed within a fast paced workplace. Seeking a challenging career that will enable me to apply my education, experience, and eagerness to succeed both professionally and personally.

Experience

January, 2014 to Present K S Tooling, Inc. York, Pa Administrative Assistant

Performs administrative and office support activities for multiple supervisors including but not limited to directing telephone calls and visitors, word processing, filing and faxing, creating and maintaining data sheets, purchasing, and materials resource planning.

Communicates with customers and vendors.

Processes and manages sales and work orders, invoices and shipments. February, 2011 to February 2014 Rite Aid, Inc. Red Lion, Pa Assistant Manager

Set an example for excellence in customer service while maintaining the day-to-day financial, inventory, and office management duties.

Managed employee relations, scheduling, and overall profitability of the store.

Interviewed and hired employees while creating and implementing orientation and training programs.

Monitored compliance with company policies and procedures, and ensured 100% execution of programs; Successful completion of Management Development Program. August, 2001 to October, 2011 Sheetz, Inc. Hanover, Pa Shift Supervisor

Entrusted to maintain daily activities in the Store Manager’s absence, cross-trained in front-end customer service and food service, handled store ordering, inventory counts, and scheduling. Relevant Skills

Microsoft Word, PowerPoint, Excel, Outlook, Access, Kronos, computer assisted ordering, 6E, Workforce Management, Intuitive ERP 8.5, as well as various Supplier Portal applications; Data entry; Research and analysis capabilities; Increasing knowledge of payroll, accounts receivable, and accounts payable functions.

Education

January, 2008 to December 2013 York College of Pennsylvania York, Pa Bachelor of Arts: History

Minor in Business Administration; studied coursework in Law and Political Science; recipient of the Gladfelter Award, Deans List, and National Honors Societies; Interned and volunteered for the York County Heritage Trust as a Special Events Coordinator and in the Curatorial department.