Customer Service Representative
Resume:
JODELYN CARIÑO
Sta Mesa Manila 1016
*******@*****.***.**
Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience, To lead and direct a team and have the opportunity to further the growth and success of the company, To secure a career in which the corporate culture and policies that allows me to use my experience and knowledge, To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.
PERSONAL INFORMATION
Born December 4th, 1988 in Manila (Philippines)
Citizenship: Filipino
Marital status: Single
WORK HISTORY
04. 2012 - PRESENT TELEPERFORMANCE / TELEPHILIPPINES
PASAY CITY
Supervisor / Team Leader
Account Supervisor who excels at analyzing, prioritizing and completing tasks in a professional manner.
Main task is to manage the performance of the team exceeding the target goal.
To coach team members to achieve certain metrics to help them achieve company’s target goal.
Well experience Team Leader with impeccable research, time management and problem solving skills.
Have strong organizational, technical and analytical skills.
Have a lot of experience handling and managing several employees/teams in different departments effectively and efficiently.
Different Lines of Business handled are FOH (Front of House), CAT (Customer Assistance Team), CET (Customer Excellence Team), SME (Subject Matter Expert), NESTING (Newly Hired Employees), CCU (Customer Utterance Team)
06. 2011 – 04. 2012 TELEPERFORMANCE / TELEPHILIPPINES
PASAY CITY
Subject Matter Expert / Sales and Report Analyst
Main task is to assist team leader to support the front of house agents.
Target goal is to make sure knowledge and skills will be transferred and easily understood by new hires.
Collaborated with a lot of team on special projects and events.
10.2010 – 06.2011 TELEPERFORMANCE / TELEPHILIPPINES
PASAY CITY
Customer Service Representative
Fielded an average of 40 customer service calls per day.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Handled and distributed all incoming and outgoing calls.
EDUCATION
06.2005 – 05.2010 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
BS ELECTRONICS AND COMMUNICATIONS ENGINEERING
Electronic communications engineering is the utilization of science and math applied to practical problems in the field of communications.
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