Customer Service Manager

CATHY SEELEY

**** *. ******** *** *****, FL ***** 813-***-**** ********@***.***

SUMMARY

Dedicated assistant manager with more than 10 years of experience in retail and customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers.

SKILLS

Employee Scheduling

Store Planning & Design

Inventory Control & Loss Prevention

Cash Handing Efficiency

Detail Oriented Multi-Tasking

EXPERIENCE

Current Employment Sales Representative, DeConna Ice Cream Tampa, FL

Sale of products & communication with over 250 current clients.

Cultivate & process individual orders.

Cold Calling & networking for new accounts.

Jan ’96 – Sep ‘14 Property Manager, Santana Accounting Services St. Petersburg, FL

Managed all daily activities involving tenants, subcontractors & management.

Collected and maintained accurate records of rental payments. Jan ’91 - Dec ‘95 Assistant Manager, Eckerd’s Drugs St. Petersburg, FL

Opened & closed the store, including handling cash drawers & bank deposits.

Excellent communication & management of complaints, inquiries & general customer service needs in a fast paced retail environment.

Processed shipments, organized merchandise & stocked shelves. ACCOMPLISHMENTS

Top Sales Manager of the Year

Received 5 “exceeds expectations” ratings on performance reviews.

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