Technical Writer/Architect

Arlene Chisley-Wade

***************@***.***

PROFESSIONAL SUMMARY

An Independent Contractor specialties technical writing, network architect, & software web development.

Expert conducting and managing meetings with subject matter experts which includes research, writing, editing, and configuration of technical data for documentation.

Handle multiple tasks effectively and quickly to understand complex technical concepts.

A successful technical leader with a consistent track record for delivering high quality and outstanding documents.

Excellent interpersonal, listening, verbal, written, and communication skills including the ability to interact with clients and business users.

Create very clear and concise documents for a variety of audiences.

TECHNICAL SKILLS

Windows, Linux, UNIX, Solaris 2.x Novell Netware, Servers, Hubs, Routers, Switches, PCs, Microsoft Office Suite, MadCap Flare, MS Project, MTTS SQL Server, Oracle, Visio, Lotus Notes, SharePoint, CRM, Rally, RequisitePro, Adobe Software Suite, Dreamweaver, Photoshop, Visual Studio, Wordpress, RoboHelp, EFlow, POCITS, SOTS, SONET, TIRKS, EFMS, COE, TCP/IP, LAN/WAN, Ethernet, Token Ring, DWDM, Lucent DMX/OMS, Frame, Rely, T45, T1, OCX, ATM Provisioning, HTML5, CSS3, JavaScript, jQuery, Java, Visual Basic, AJAX, LotusScript, C, C++, DHTML, Perl, ASP, JSP, XML, UML, PL/SQL

PROFESSIONAL EXPERIENCE

AFCW LLC, Lawrenceville, GA Jan 2015 – present

Technical Writer

Analyze technical information and customize it to target readership producing designs from conception to production.

Develop UI web-based training applications using HTML5, CSS3, JavaScript, AJAX/JSF, PL/SQL, XML, and web authoring tools working with reviewers to finalize content.

Collect and interpret information from internal and external sources to produce required documentation.

Author & publisher of online web-based documentation using Photoshop, Adobe Acrobat, SharePoint, MS Excel, & MS PowerPoint.

Launch online training in different delivery formats such as e-learning applications, computer- based training (CBT) and interactive CDs/DVDs.

Evaluate and provide feedback to committee members for planning decisions.

Institute very strong writing, interviewing and editing skills.

AT&T, Atlanta, GA Jan 2011 – Dec 2014

Technical Writer

Coordinated with development and system engineering teams to ensure that appropriate network architecture concepts, components, and patterns designed utilized for documentation in user guides.

Developed UI web-based training database interfaces for rich Internet application.

Produced hand-code requirements for the style and layout of mobile Web pages includes embedding audio, video, graphics, client-side data storage, and interactive documents.

Integrated ways to clearly and effectively communicate technical concepts to non-technical users.

Conducted interviews and lead meetings with stakeholders, users, external experts to ensure clear, timely and effective project in accordance with SOX compliance rules.

Formulated the ability to collect and interpret business design requirements from internal and external sources producing designs from conception to production.

Administrator for EWS/SharePoint Document Management System.

COMPLETED DOCTORATE DEGREE 2009 – 2010

AT&T, Conyers, GA Jan 2008 – Feb 2009

Technical Writer

Oversaw a web-based network design, implementation and management in support of the AT&T Network Reliability Centers (NRC) as it relates to the surveillance, control technical solutions and restoration.

Performed Rule Logic programming and responsible for an object oriented rule-based decision support system.

Wrote structured English analytical process flows.

Acted as the technical liaison for all organizations on new Rules or changes/modifications to existing rules for introduction into the network operations production environment.

Customized rules development, support and on-going monitoring and maintenance to ensure continued and improved Network Reliability.

Automated alarm analysis, alarm correlation, equipment diagnosis/restoration, and ticket creation and processing.

Redesigned test plans, test strategy, and test support.

Provide 7X24 customer service support.

AT&T, Alpharetta, GA Jul 2006 – Dec 2007

Technical Writer

Developed, coordinated, edited, and proofread technical documentation according to network standards.

Created network workflow diagrams and graphics.

Remodeled strategic systems & requirements definitions for technical design documents.

Facilitated project meetings conducting detail interviews communicating individual roles and project expectations.

Wrote technical writing SDK documentation and functioning sample.

Delivered test strategy and test support.

Refined workflow processes.

Administrator for EWS/SharePoint/CRM Document Management System.

AT&T, Alpharetta, GA Apr 2003 – Apr 2006

Technical Writer

Managed and orchestrated a complex network ring design software development project Ultravailable Networks-(UVN).

Coordinated and developed project plans, tracked milestones and lead daily briefings.

Oversaw project management from Initiation, Planning, Execution, Controlling and Closing on various projects using Microsoft Project.

Created technical writing Business Requirement Documents (BRD) in use-case format to document procedures for network ring installation and provisioning. Used Visio application for diagrams.

Modified technical user guides, manuals, technical specifications, training materials, user policies and proposals.

Assisted with problem process identification, definition and communication of system problems including taking corrective action.

Carried out the provisioning of products and services for System Engineering Planning in accordance with design specifications to meet internal AT&T and external customer needs.

Analyzed circuit inventories from existing AT&T provisioning databases (SOTS, & TIRKS) to develop a prioritized work list.

Supervised the provisioning process, which included design, test and turn-up of High Speed Service requests circuits.

Identified and addressed issues about provisioning process to communicate project status with various local exchange providers (LEC), designers, engineers and AT&T subject matter experts (SME) while using over 15 provisioning network databases.

Produced technical writings for modelling concepts, data access, information system interfaces and reporting tools.

Maintained and administered databases and associated tables.

CDC, Atlanta, GA Jan 2000 – Dec 2002

Technical Writer Administrator

Designed sub sites, programmed WebPages and associated databases.

Developed Java programs and inserted the results into WebPages. Actively involved in systems architecture design, application software design, database process design and all phases of coding including the conduct of design and code reviews.

Taught technical support to employees concerning converting, manipulating and translating Adobe PDF files for the web. Created technical documentation on how to create the files using various software applications.

Trained the staff and introduced solutions relating to creating PDF files for the web.

Created a process for testing PDF files in accordance with technical writing standards and policies at CDC for Adobe PostScript printer language parsing, manipulating and translating to and from PDF.

LUCENT TECHNOLOGIES, Atlanta, GA Jan 1998 – Jan 2000

IT Administrator

Designed Intranet web pages. Created and tested HTML/frame pages with an editor adding HTML tags, Java Servlets, JavaScript and DHTML according to department design. Created forms, code for search engine optimization, or any form related to send/reply using PERL/CGI/Oracle. A PERL file was created to read the form.

Tested the code and updated any changes on a weekly basis.

5ESS (Electronic Switching System) Equipment, Line and Trunk developed, added, deleted and modified customer databases to reflect initial and/or growth jobs for 384, 383 & 378 hardware specs.

EDUCATION

MCSD (Microsoft Certified Solutions Developer) certification

New Horizons Learning Centers, Atlanta, GA

Doctorate of Computer Science (DCS)

Colorado Technical University Colorado Springs, CO

Minor in Emerging Media - Magna cum laude

Master of Science in Management (MSM)

Colorado Technical University Colorado Springs, CO

Concentration Information Technology - Summa cum laude

Professional Graduate Level Certificates: Project Management, Database Management, Networking and Telecommunications, & Systems Analysis and Integration

Bachelor of Science in Professional Studies Information Technology

Middle Tennessee State University Murfreesboro, TN

Concentration: Computer Programming & Accounting

Associate of Applied Science in Computer Information Systems

Gwinnett Technical College Lawrenceville, GA

Concentration: Microcomputer Programming Specialist (Visual Basic, C++) & Accounting

- National Vocational Technical Honor Society (NVTHS)

MEMBERSHIPS

Association for Computing Machinery, Inc. (ACM)

Project Management Institute, Inc. (PMI)

Institute of Electrical and Electronics Engineers (IEEE)

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