Customer Service Manager

Angela Angel

**** **** ******* ** *********, TX *6001 817-***-****

Outstanding communicator with excellent working rapport, possessing confidence

Under pressure and delegating of responsibility for timely completion of tasks,

And professional integrity and reliability

Professional Working Experience

J.P Morgan Chase & Co 3801 S Collins Ave. Arlington, TX 76014

Loss Mitigation Solicitor Asset Short Sale June 6 2009-April 28 2011

Correspond directly with customers Title Companies Attorneys Realtors

Facilitate and Expedite the Short Sale process

Instruct and collect needed documents to pursue liquidation

DIL referrals to negotiators

Reverse Mortgage/Settlement referrals to negotiator

Analyze/Underwrite request for HAFA

Adaptable to any change in policy and procedure, allocated resources

Eliminate Fraud by verifying third party businesses through internal tool

Review validate preliminary HUD-1 validate Net to bank

Meet and Exceed department goals set by VP/AVP

Review accounts for Foreclosure to determine postponement or proceed to sale

Insure timely account management within minimal error

Order and review credit reports

Order property values and evaluate internal values for discrepancies'

Audit accounts for accuracy

Review and follow up on Active/Suspended Bankruptcy

Accomplishment: August 2010- #1 Top Team MSP out of six teams over 10 agents per team. Met and Exceeded goal @ 135% individually.

L' Patricia (Retail Store) the Parks Mall At Arlington

Manager August 2007-Present

3811 S Cooper ST. Arlington, TX 76015

Manager

Responsible for Hiring and Training new staff

Proficient in areas of inventory control

Cashier management

Open/close store within store guideline

Retail Sales

Accomplishment: Recognized for sales and inventory control for 2010

Professional Skills

Bilingual fluent in Spanish

Call Center Customer Service inbound/outbound calls

Proficient in Excel, Microsoft Word

Negotiation skills

Problem solver

Team Player

Entrepreneur mentality

Bankruptcy & Foreclosure Specialist for CA,GA,NV & TX

Excellent written and verbal communication skills both in Spanish and English

Education:

High School diploma

Computer Science Programs

Tarrant County Community College

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